Last Bills

Question

Hello

When I cancel my plan Koodo decide to charged me fees for cancellation without explanation from where this fees coming. Last time when I talk with a agent he told me my account have zero balance and the other phone have 46$ that will be cancel because that was charged in advance. Now they asking me to pay 159$. But when they contact me on the beginning of October they said my contract is ending in less that 45 days. Probably if I will renew with them that would be ok but because I cancel they didn’t like it. Can they do that ?

Thank you

Monika

Dinh · Answer

HiThat's most likely not a cancellation fee but the rest of your Tab. If you cancel before your Tab is paid off, the remaining Tab balance and Tab Bonus balance get charged on your final bill, and since they told you in October your "contract" was ending in less than 45 days, that fits. The Tab Bonus Debit can also come on an additional bill, which could explain why the agent saw a zero balance at first.As well, the last month is prorated and credits applied in advance on your previous bill are removed if you cancel before the end of the billing cycle. More here https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancelI would recommend downloading the PDF bill in Self Serve to see the exact breakdown. If something doesn't match, use "Ask us to review a charge" in Self Serve.

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