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roaming in Canada? charged in ERROR

  • August 14, 2026
  • 2 replies
  • 54 views

I am in Canada- close to the US boarder. I am NOT in the US, Not today Aug 14 nor on Jul 30. Reverse these charges. Prevent this from happening.

Best answer by Koodo

HI ​@BLEELMNOP, we’re not seeing any roaming charges on your latest bill. If the roaming charges are still pending for your current bill cycle, please let us know here once the bill showing the charges has been issued and we will gladly look into it for you then. 

In the meantime, for more details on how to prevent accidental roaming charges, you can check out this article.

2 replies

Koodo
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  • Koodo
  • Official Rep
  • Answer
  • August 14, 2026

HI ​@BLEELMNOP, we’re not seeing any roaming charges on your latest bill. If the roaming charges are still pending for your current bill cycle, please let us know here once the bill showing the charges has been issued and we will gladly look into it for you then. 

In the meantime, for more details on how to prevent accidental roaming charges, you can check out this article.

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  • MilkyWay
  • Mobile Master
  • August 15, 2026

To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

In the meantime, you may want to upvote this idea. If there are enough votes, Koodo may consider this option in the future. 

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