I am writing regarding my recent bill. I noticed that the pre-authorized payment discount was applied only once, even though it should have been applied to both billing periods.
Based on my understanding:
The partial period (Apr 04 to Apr 13) should also be eligible for the discount.
The current billing period (Apr 14 to May 13) should have the discount applied as well.
However, I only see one $10 discount applied on my bill.
Could you please review this and apply the discount to both periods accordingly?
Solved
Request for Missing Pre-Authorized Payment Discount
Best answer by Allan M
Koodo doesn’t issue autopay credits for partial months.
In the terms and conditions of the plan page it states:
“The auto-pay discount, if applicable, is only available for eligible Canada Wide Plans and does not apply to Starter Plans. The discount will be applied at the start of your next bill cycle, once your plan change and pre-authorized payment setup are both completed. Offer subject to change without notice. Available to customers who subscribe to eligible plans and enroll with pre-authorized bank payments. The monthly discount will only apply to eligible plans and you must keep pre-authorized bank payments active to maintain the discount. If you or Koodo remove pre-authorized bank payments the plan will no longer be eligible for the monthly discount. All prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods.”
+4Koodo doesn’t issue autopay credits for partial months.
In the terms and conditions of the plan page it states:
“The auto-pay discount, if applicable, is only available for eligible Canada Wide Plans and does not apply to Starter Plans. The discount will be applied at the start of your next bill cycle, once your plan change and pre-authorized payment setup are both completed. Offer subject to change without notice. Available to customers who subscribe to eligible plans and enroll with pre-authorized bank payments. The monthly discount will only apply to eligible plans and you must keep pre-authorized bank payments active to maintain the discount. If you or Koodo remove pre-authorized bank payments the plan will no longer be eligible for the monthly discount. All prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods.”
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