Statement notifications

HI ​@JustAskingHere 

You can set the bill notifications for your Koodo bill in self serve at  koodo.com/ebillalert

For more info, please check this support article and let us know if you have further questions.

Thank you for your response, but it seems like the service to set up alerts is unavailable. Is this temporary? Is it available for internet accounts?

Have you tried clearing the cache and cookies on your browser? How about using another browser or device?

I have tried using different devices and browsers and no luck. I spoke with Koodo support and they advised ebill alert is not available for internet service.

If it’s not available for internet service, then your next best option is to set a remidner manually every month of your phone that your bill is ready. It is generated at the same month each month. 

Billing for Koodo Internet is done differently. It is a prepaid service, so funds would be taken out before your service is activated. That is why you will get a payment receipt instead of a bill.

Your billing date will be seven days after your activation date. If you need any further details, you can click the following link. https://www.koodomobile.com/en/help/koodo-internet-billing-faqs