I recieved roaming charges on July 11 and July 15 when I did not leave the country. I work near the border but never left canada.
I need these charges removed so I can pay my bill please.
Solved
roaming charges when still in canada
Best answer by Dennis
If you make sure you are logged into the commuity with your Koodo self serve account we can flag a rep for you.
In the mean time, when you are near the US border, to prevent this in the future, you can change your network settings from Automatic to manual and then select Koodo. You may need to re-apply this setting after a phone restart
If you make sure you are logged into the commuity with your Koodo self serve account we can flag a rep for you.
In the mean time, when you are near the US border, to prevent this in the future, you can change your network settings from Automatic to manual and then select Koodo. You may need to re-apply this setting after a phone restart
Im confused because i am logged in under my koodo self serve account. I even logged out and logged back in.
Ok good. I cant see if you are logged in with your Koodo account, so I had to ask.
I have flagged a rep for you
+4
We have looked into it and we have been able to apply a credit for the roaming charges since it was due to accidental roaming, feel free to check the updated amount due in self serve.
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