- My phone was stolen and I received roaming charges. I had to pay the bill as we have 2 lines and internet with koodo. but you can only dispute charges before you pay them.
Roaming charges
To prevent any further charges, have you tried to connect with a rep on Koodo Assist to suspend your service? https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
+4I don't think paying the bill blocks you from disputing. Ask us to review a charge in Self Serve goes off the charge on your issued bill, and if it gets reversed it comes back as a credit on the account https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
Before you submit, download the PDF bill and check pages 3 and 4 to see the exact dates the roaming was charged. Did you report the phone stolen and get the line suspended, and is the roaming dated before or after that?
As well, the review tool only takes one charge at a time, so if there are several you'd have to submit them separately (or you need a rep to look into it in the forum or by scheduling a call back)
Note than if you didn’t report your line lost/stolen and suspend the service, you are still responsible for all of the usage including any roaming that was done by the culprit
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