Hi, I noticed I got charged extra $15 per month for three months. And found out it's charged by a third party "Busuu". And just read some previous conversation in Koodo community about the fraud that happened to some Koodo customers in the last couple of months. I just found the text from 5490 which I blocked without replying three months ago thinking it was a scam. I just unblocked it and texted "STOP". Now I would like to request Koodo to block future third party charge. Can someone from Koodo help me with my request?
Question
busuu fraud charge monthly
+4Hi,
Texting STOP to 5490 will stop the subscription going forward, but it won't refund the three months already billed. For the refund you'd need to dispute it directly with Busuu, their local number is 1-437-536-9235 and the email is client-ca@busuupromotions.com Ask them for the proof that you subscribed. If they can't show they had permission for the charge, then it is on Busuu.
Let me also flag a rep to block further third party purchases on your number. Just keep in mind a block only applies to future charges, not previous bills.
Keep in mind that I don't believe they are able to blanket block all third party charges but at least for this it wouldn't happen again
+4Hi
Just to double check, do you want us to block further third party purchases only for the line that was charged for Busuu all for all lines?
My August payment which is due mid-August was already processed a few days ago. Since the payment is due mid-August, is it possible to refund the $15 for this month?
+4Thank you for confirming!
We have managed to block further third party purchases on all your lines as you requested.
For billing disputes, please follow the steps shared by
I am still waiting for my 2 months refund, 3 months already, i called several times, and always said it is Telus issues for the refunding procedure. I would like to know how long and when we can get it back.
+4Hi
We are sorry to hear that this hasn’t been resolved.
According to the previous post, you mentioned that they agreed to refund the charges and they asked for the email address to process the refund. Just to double check, did they follow up and said that they are unable to process it and referred to contact TELUS/Koodo?
They didnt follow up the refund and said an email will be sent out to me when refund is done. It also said the issue is not on him, is Telus side not do the refund.
+4
Thank you for letting us know!
When it comes to third party subscriptions like Busuu, Koodo/TELUS is only the payment processor, but the services are purchased with the third party provider, so they are the ones who should assist with any disputes regarding the charges. If they didn’t follow up and if they originally stated that they will offer the refund, we recommend following up with them and provide the email (if they made the promise via email) in which they promised the refund.
Let us know how it goes.
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