Issues with Koodo Prepaid Account Reactivation

Question

I put my Koodo Prepaid plan on hold in the end of April because I was leaving Vancouver for 3 months to fly back home. Now, the deactivation date is coming up (August 16), and I need to reactivate it again because the plan has a lot of student bonuses for a great price. When I tried to reactivate it, my payment never ends up being accepted - always the same error! (The screen shows "Oops! Something went wrong please try again later" and it never worked later on) I have tried with multiple cards many times, still the same situation. I will be arriving in Vancouver after August 16, so please help me out!!! Need that ASAP

Dinh · Answer

Are you currently outside Canada? Koodo prepaid only works in Canada and the US, and subscribing or changing service while staying overseas has been a common cause of that payment error. As well, prepaid Self Serve only accepts Canadian credit cards, Visa Debit and MasterCard Debit, so a foreign card would fail every time no matter how many you try https://www.koodomobile.com/en/help/online-payment-methods

People here can't access prepaid accounts, but you can reach a prepaid agent through the prepaid portal www.koodo.com/prepaidchat

Since you won't be back before the 16th, if possible, I would also ask a friend or family member in Canada to do the top up for you.

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