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easy roam!

  • August 11, 2026
  • 5 replies
  • 49 views
G

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks

Best answer by Dennis

Since you have more than 1 charge, I can flag a rep for you.  What dates were the charges?

Also can you make sure you are logged into the community with your self serve account 

 

To prevent this in the future, please change your phone’s network settings from Automatic to Manual and then selecting Koodo.  Note you may need to reapply this setting after a phone restart.

 

5 replies

D
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  • Dennis
  • Mobile Master
  • August 11, 2026

How many days of easy roaming charges are you disputing on your account?

If you are near the US boarder, to prevent accidental roaming, you need to change your Network Settings from Automatic to Manual and then select Koodo.  You may need to re-apply this setting after a phone restart.

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Mayumi
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  • Mayumi
  • Mobile Master
  • August 11, 2026

Is your roaming charge already on your bill? If you want to dispute the roaming charges, you need to connect with Koodo.

To connect with a rep:

Log into your self serve > billing > support > " ask us to review a charge". They will response to you.

To prevent the future roaming charges, follow Dennis's advice.

    G
    • Gage
    • Author
    • Beginner
    • August 11, 2026

    I was charged 1 roaming changer fee per phone, I have 2 mine & My son's. It just happened last week. But we are home never fo anywhere. 

    D
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    • Dennis
    • Mobile Master
    • Answer
    • August 11, 2026

    Since you have more than 1 charge, I can flag a rep for you.  What dates were the charges?

    Also can you make sure you are logged into the community with your self serve account 

     

    To prevent this in the future, please change your phone’s network settings from Automatic to Manual and then selecting Koodo.  Note you may need to reapply this setting after a phone restart.

     

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • August 12, 2026

    Hi ​@Gage, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

    To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

    For more details on how to prevent accidental roaming charges, you can check out the article linked above. 

     

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