I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks
Solved
easy roam!
Best answer by Dennis
Since you have more than 1 charge, I can flag a rep for you. What dates were the charges?
Also can you make sure you are logged into the community with your self serve account
To prevent this in the future, please change your phone’s network settings from Automatic to Manual and then selecting Koodo. Note you may need to reapply this setting after a phone restart.
How many days of easy roaming charges are you disputing on your account?
If you are near the US boarder, to prevent accidental roaming, you need to change your Network Settings from Automatic to Manual and then select Koodo. You may need to re-apply this setting after a phone restart.
+4Is your roaming charge already on your bill? If you want to dispute the roaming charges, you need to connect with Koodo.
To connect with a rep:
Log into your self serve > billing > support > " ask us to review a charge". They will response to you.
To prevent the future roaming charges, follow Dennis's advice.
I was charged 1 roaming changer fee per phone, I have 2 mine & My son's. It just happened last week. But we are home never fo anywhere.
Since you have more than 1 charge, I can flag a rep for you. What dates were the charges?
Also can you make sure you are logged into the community with your self serve account
To prevent this in the future, please change your phone’s network settings from Automatic to Manual and then selecting Koodo. Note you may need to reapply this setting after a phone restart.
+4Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more details on how to prevent accidental roaming charges, you can check out the article linked above.
I live in Abbotsford and this has happened to me multiple times. Usually I just reach out to Koodo and they reverse the charge. Today they reversed the charge and told me to turn off my automatic network connection and manually select Koodo when I am near the border and that all future charges would be my responsibility. Nice.
So that would be my suggestion. Because clearly its only a matter of time before you lose your dispute privileges and you could end up with a $16 charge every time you go to Costco or to the airport that you won't be able to dispute and have reversed even though you have not left your country or community.
+4Hi
We recommend checking the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
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