I just purchased the samsung z flip 8 but a week later now, the price has dropped by $10. Would koodo be able to charge me $10 less even after the purchase.
Solved
changing my 2 year phone contract after purchase
Best answer by Oliver C
Hi there,
Yes, Koodo can adjust the price of your tab if there has been a cost reduction within your return period. If you purchased the device in a store, then it is 15 days and 30 days if you ordered it online. This is known as your buyers remorse / return period.
To inquire about the cost adjustment, you will need to schedule a callback with a rep through Koodo assist. When speaking with the rep, explain the price change and they can look at adjusting your tab cost to match the current price.
Note that they can only do this during your buyers remorse period, if it has been a week you should be ok. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout
Hi there,
Yes, Koodo can adjust the price of your tab if there has been a cost reduction within your return period. If you purchased the device in a store, then it is 15 days and 30 days if you ordered it online. This is known as your buyers remorse / return period.
To inquire about the cost adjustment, you will need to schedule a callback with a rep through Koodo assist. When speaking with the rep, explain the price change and they can look at adjusting your tab cost to match the current price.
Note that they can only do this during your buyers remorse period, if it has been a week you should be ok. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout
Thank you so much for the comment. Although, it's only been a week after I've placed the order itself and I only got my phone yesterday
No Problem! 🙂
Though I agree with you that it should be from when you receive the device, it is koodo’s policy that the return period begins on the purchase date and not when you receive your phone. https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone
Thankfully where yours was purchased online through the Koodo web store, you have 30 days for a buyers remorse period and shouldn’t have a problem having the price adjusted. I wish you luck with the call back. 🙂
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