Skip to main content
Koodo Community
Question

Overcharged on plan upgrade?

  • August 18, 2026
  • 1 reply
  • 26 views

I just upgraded the plan on one of my phone lines (ending in 1326)

The new plan is $40./month less $10 discount for preauthorized payments = $30./month

The old plan was $25. per month.

The change was made 3 days into a new billing cycle, July 18 to August 14.

I was creditied $22.50 for the old plan (90% of the month)

I was then billed $36.00 for the new plan (again, 90% of the month)

That being said, I should qualify for 90% or the preauthorized discount for this billing period (-$9.00) ?

Am I correct in feeling I should have been charged $27.00 instead of $36.00 ?

Thanks!

1 reply

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • August 18, 2026

Hi ​@Nancylb 

The autopay discount doesn’t apply for partial billing periods, it only applies for a full billing cycle. More info can be found here https://www.koodomobile.com/en/help/auto-pay-discount