We have somehow ended up with 5 phone lines for 4 people on the plan. How do we cancel the unneeded one?
Solved
Cancelling an unused phone line
Best answer by Oliver C
Hi there,
to cancel an unwanted line, you need to schedule a callback with a rep using Koodo assist. Reps on the community cannot cancel accounts or indv lines. When prompted by the chat bot, type in “cancellation” and then follow the rest of the prompts to speak with a rep. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout
If you would prefer, you can also cancel a line by speaking with a rep through koodo’s social media pages Facebook and X. The correct profiles can be found at the bottom of this page and by clicking the associated logos. From there, send them a private message and a rep will respond.
Note that when you cancel the line, it will cancel right away and you will be charged partial monthly fees for the lines usage on the next bill. Also, if you’re paying off a device on that line, you will be charged any remaining tab or tab bonus. More info on that can be found below. 🙂
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel?
Hi there,
to cancel an unwanted line, you need to schedule a callback with a rep using Koodo assist. Reps on the community cannot cancel accounts or indv lines. When prompted by the chat bot, type in “cancellation” and then follow the rest of the prompts to speak with a rep. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout
If you would prefer, you can also cancel a line by speaking with a rep through koodo’s social media pages Facebook and X. The correct profiles can be found at the bottom of this page and by clicking the associated logos. From there, send them a private message and a rep will respond.
Note that when you cancel the line, it will cancel right away and you will be charged partial monthly fees for the lines usage on the next bill. Also, if you’re paying off a device on that line, you will be charged any remaining tab or tab bonus. More info on that can be found below. 🙂
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel?
How did you end up with 5 lines?
Did you recently port in a number? If so, a line is set up with a temporary number and then your number is ported in. This gives the appearance of an extra line when it is not.
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