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When I first signed on with Koodo they sold me on the idea of the premium Stream+ and not having ads in the available streaming services. Only to find out that this isn’t true. I need to pay Amazon $3/mth to remove the ads on their streaming service. Why isn’t Koodo up front about this?? Why am I paying for a service that I’m not receiving? I’m not posing a question here. I’m just not pleased with the misleading advertising from Koodo’s website, phone reps and in-person interactions regarding this issue. 

Its impossible to talk to a human with koodo, i just opened my account today and this is beyond frustrating, i am ready to cancel it, but  I cant even talk to someone to cancel my account. 

It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing referral bonus from January. Instead of resolving the issue, I was repeatedly redirected and ultimately told to contact you — which is entirely unacceptable at this stage.On January 2, 2026, I referred a friend to Koodo, and he activated his line on January 5, 2026. It has now been over four months, and neither of us has received the “Refer a Friend” bonus we were explicitly promised. This delay is unreasonable, and the ongoing lack of accountability from Koodo’s support team has only made the situation worse.To make matters even more concerning, the Koodo support team instructed me to email support@refer.telus.com for assistance. That email address turned out to be fake, as I immediately

I have ported my number from Virgin to Koodoo more than 4 hours ago. I replied YES to the virgin message to initiate the Port and I have received a Welcome message from Koodoo as well. However, I can’t send or receive and calls or messages on my phone now (Network just shows SOS) and I cant create a self serve account with Koodoo due to not being able to receive a message. I cant receive a call back from Koodoo support either so I’m stuck. Any ideas what is going on here? I’ve restarted the phone & reset the network settings as advised online. Do I just wait longer for the Port to complete? I can’t get any help. Old phone is also in SOS as Virgin has disconnected it now. Thanks!

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back and the chat bubble that is supposed to be available 24/7 won't go past the bubble. I am beyond frustrated and am considering an alt provider. 

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

essentially bought an unlocked iphone 15, when i went to transfer my phone number to the new device it somehow “completed” on my old iphone 11 but didnt fully transfer to my new phone. do i need to just make a new number and create an esim? and wouldnt that make me lose all my contacts? pls help:)

Someone has hacked my account and I believe downloaded an eSIM on there phone

I recently purchased my plan at this Oakville Place location, but after my experience today, I deeply regret giving them my business.I came in to ask a simple question about an NSF charge that appeared on my very first bill. I just wanted to understand the extra fee and get some clarity as a new customer. Instead of helping, **** met me with immediate hostility. She answered every question with a massive attitude, acting as if I was "attacking" her just by asking about my account.It got even worse when, in the middle of our conversation, she abruptly stopped talking to me, left me standing there unattended, and started helping another customer. To top it off, the staff acted like I was the one causing a scene just for wanting to discuss my bill.I’ve never experienced such poor, dismissive customer service. If you are a new customer looking for support, stay far away from this location—they are happy to take your money for a plan but will treat y

Is there any AI subscrition available for ?

I was a pre-paid customer and switched to post-paid this morning. My SIM card doesnt work and my phone has been disconnected all day. I turned it off, took the Sim card out, restarted the phone multiple times today. I wasnt told I'd need a new SIM card but since it hasnt been working all day, do I need to get one? I can't receive any texts or calls.

Should I delete Koodo temporary eSIM after number port has been succeessful  

I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs. I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.Upon my requ

My contract has been cancelled. I tried to contact the team, and they requested some documents, which I shared immediately. After that, the service was stopped, and they didn't respond to my messages or emails. I am really disappointed with Koodo's service.

I am trying to port my number to another carrier and Koodo is letting the request expire so I keep having to make the request again. It has also been impossible to get ahold of an actual person to speak to and the “Koodo Assist” isn’t responding anymore. I have tried to call 1-844-232-7678 but it’s all automated and hangs up on me. Please help.

I need someone to call me urgently at ********66 to switch over my line because my billing cycle ends tonight and I need to switch over. I already have the Koodo SIM but with a different number 

I received my upgrade today and need an eSIM. I converted my old sim to an eSIM so that I could transfer to my new phone, but my old phone says sim converted and my new phone says no sim. I have been trying to figure this out for hours, and still have no service on either device. Any help appreciated before these devices get put in the garbage

Starting yesterday, May 5th, my SIM card suddenly showed ‘No mobile data service’ “Temprarily turned off by your carrier”. My cell service will also go into ‘Emergency calls only’.I called Koodo and they made me go through ALL the steps. Via online/phone assistance, no one seemed to know this was an issue. Additionally, Telus does not have any outages in this area (and I cannot even report an outage, since I am not a Telus customer). I tried putting the SIM card into another phone, same error, I tried power cycling, I tried resetting networks (all with the IT Technician on the phone). Eventually the Technician on the phone told me to go to a Koodo store and ask for a new SIM card. As I was driving to the Koodo store, the second I left my home-zone with my phone, I was able to use mobile data again. I went into the store in North Vancouver and the man there said that I’m the third customer who has come in with this issue. He switched my SIM card for a n

I am posting this for anyone who is having issues activating their Amazon Prime through Koodos stream+.  If you are using an iPhone or any Apple product and your default browser is Safari you will probably run into issues with activating specifically Amazon Prime.  I have been struggling to get it to Activate. Finally, today, I decided to try through Google Chrome browser and had no issues, It activated right away.  It would be nice if Koodo Could add this as a requirement!  The chat bot Was useless for this, and I searched every forum and could not find any information on how to help with this

Im Koodo internet customer. Sadly the setup provided by Koodo isnt working for me on full potential. I want to replace modem/wifi booster that i was given with modem/router combo, since i have bunch of wired connections. What information do i need to check to know if  modem i want to buy would work with koodo internet? my internet is via tv cable.

Hello I am facing some issues with my kood home internet and I am wondering if anyone is facing the same issue here . ?  I have 100gig plan. 

I have been facing poor network coverage since morning May 4th 2026. I don’t know what happened but Koodos need to check 

The coax cable. I have doesn’t have the proper attachment to connect my modem, but the email said I did not need to set up

Trying to Cancel my account from this service is ridiculous! First trying to cancel a line off my account due to a user passing away was a nightmare. It took 2 weeks to get it cancelled! Now I’m trying to actually move the other 2 numbers and theres apparently Port Protection on both numbers. I never consented to port protection to be on the account in the first place! I need to get this removed without having to call into get the port protection removed. I thought it was supposed to be easy switching but nope. Utterly Frustrated! 

Does anyone know how to contact a person with Koodo?  We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill.  The chatbot doesn’t understand the question and will not even allow me to schedule a call back. I am the account holder for this account but the two phone numbers belong to my teenagers.  So I need to be able to give someone an ACCOUNT number to deal with both problems as opposed to giving one PHONE NUMBER.This is an incredibly frustrating experience.  I looked through the forum but I can’t seem to be able to find the answer.