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IIf you  want to talk to a Human agent read below. Tried everything to talk to a person to know about changing plan. They asked to talk to a chatbot first.Before if we ask the Chatbot to schedule a callback, it was done right away.Now it redirects to a new chatbot, says Live agent, But no one replies,Frustrating.So, I asked Chatbot to Cancel My account, and it right away showed the option to Schedule a Callback.OR You can call a physical Koodo or Telus store , and ask them to schedule a callback for you.Hope this will help.To Koodo, if you dont improve this, I am porting to other company with 3 other accounts.  

My number was ported from another provider today and I didn’t receive the eSIM prompt.  I gather I need to get a QR code, but I can’t seem to figure out how to do it.  In self-serve, it won’t let me manage anything using email verification since my email is new (new account and all...).  So it can’t send me verification.  I desperately need my phone functioning ASAP and I can’t figure out how to get in touch with an actual person to help.  The person who did the porting gave me a support number but it’s Telus (yes, I know Koodo is a subsidiary) and there’s no one to take a call there, apparently.  What can I do?!

I need a 8 number puk lock but I don’t have any other phone to receive calls. 

My sim has been locked, I need PKU #  tounlocked, can someone help me

Lost cell service in ottawa this morning. Refreshed everything, restarted phone, removed Sim card and all other troubleshooting attempts. If its not a network outage, whom should I call to fix it?  

So recently I had an issue where my phone lost network connection. I received the koodo feedback email. I filled out the survey and in doing so I completely trashed Koodo's technical help infrastructure paying particular attention to Koodo Community as I feel it is useless and far more time consuming than it should be considering what I pay koodo per month for our 3 lines. When I completed the survey I get a message saying "we are sorry to hear about your recent trouble", then sent me here to the koodo community  to find help. Lord have mercy the amount of ignorance is staggering.Can't wait for my contract to be up.

I have been traveling in Australia and purchased a local e-sim. While switching over I somehow incurred an $18 roaming charge in error. Impossible to speak to an agent to have this removed as I cannot call from abroad. Please provide an email or someone I can speak to about this. Very frustrating attempting to get service 

My mother has been locked out of her Koodo account by a scammer, with her login email as well as her password changed. Koodo only offers a callback more than 12 hours from now. How can she access her account to prevent fraud?

I am trying  to find my account number  but have no luck I need help

Long story short someone is trying to port scam me. And koodos solution??? Have a bot schedual a call back that im still waiting for. Over 2 hours. So koodo is ok with port scamers getting a head start .   Edit: bank account is secured before anyone comments. Id like to set up other security to protect my phone number tho. 

How can I check how much time is left on my contract?

It's July 2026 and I'm having issues too.I was trying to change my Stream + plan, but don't even see the 'My Subscriptions' page anywhere in the UI on mobile or web.I spoke to support and they kept assuring me I never had the Subscription - except I'm being charged for it.Their suggestion was to add the Subscription to my plan and told me I wouldn't be double charged.I decided to wait until the regular billing cycle and I was charged for this Subscription they claim I don't have.

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come.  If you could point me in the right direction, that would be awesome .. Thanks so much in advance 

I just read on that scammers are contacting people pretending to be from legit phone companies saying they could do a low cost upgrade on cell phones.  Please be cautious http://www.am800cklw.com

What is the promo code for this offer?  

I have very bad cell service at my home will a booster help and if so does koodoo have them 

My phone is being delivered by FedEx. I’m unable to find where my phone went. Should have been here July 15th. 

Hi, Could you please help me to switch my Email, invoice, text message ( All messages from Koodo) to English? I can’t find anywhere to switch the language preference, thanks.  

I spoke with Christian in the cancel department. He was super helpful, he was able to keep my existing phone number for me after I was told it would cost be $400. Christian was able to successfully walk me through putting my old Sim card in the new device. Thank you so much Christian! 

KOODO customer service has become atrocious!  My streaming service lapsed because I had a new credit card #.  They wouldn't let me just reinstate; they said I would have to start anew.  Fine, because it was cheaper than what I was paying.   I inadvertently added the Syream + with Apple TV.  I went in and changed it back to Stream + without Apple TV, after several attempts to simply get access, and the change was accepted and verified, at the new cost.   Now, I can't get access again, and they have raised the price!!!!  This is absolutely unbelievable!!!  It's next to impossible to speak to an individual.   Call the # and they send you a link and then hang up!!!  They say you can arrange a callback from this link, but that didn't happen either!  I just don't think that's KOODO is worth the bother anymore.  It's just too frustrating to get anything done properly!  They tell you one thing, then they go back on their word!  VERY POOR SERVICE

I just received notice of my bill and it is now a new plan for more money.  I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person.  Need to speak to a person or I will have to go with another carrier to solve the problem  

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?