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I'm using a postpaid system and I want to cancel my number, but it's too hard to contact me in KoreaI would like to cancel it through email, so please contact me after checking.

I apologize if I’ve missed it somewhere, but does the $10 pre-authorized discount only apply when connected to a bank account? What about my credit card? Will the discount end if I switch to my credit card from my bank account?  Thanks, in advance. 

rogers tech came to our store and did not find the cable to connect the modem , so not sure what we can do with this modem ,  prob will cancel it  

on 6 June I had an activation for a 30 day European travel pass with a charge of $60. Since then I have been in Germany as well as Austria and I’m now in Hungary.  This morning at 01:00 I see a second charge for $60 on my account. tried getting in touch through the chat feature, but it does not seem to be working.   

I’m a PM customer with 35$/100Gb CA-US-MX.I’m being offer to switch to Koodo to 40$/150Gb CA-US-MX. with offer code ANYTIME-KOODO-WEBMIGRATIONS Which type of TAB this plan will be giving me if I switch?

Louise (In prepaid customer service),Thank you so much for your outstanding support and dedication. Your wonderful service truly made my day and resolved my issue. I deeply appreciate your patience and professionalism!Best, New Koodo CustomerT  

Hi, I'm currently in South Korea and would like to cancel my Koodo account. I have permanently left Canada and no longer need the service. Could you please help me cancel my account?

Once again,  koodo has provided me with EXCELLENT  customer service.  On the evening on June 9 2026, I tried logging in to my koodo self serve to check that my payment had been registered.  I got a message that my password and email did ont match. This concerned me, so I tried forgot password,  to just see if anything worked. Nope, I got a message saying that service was unavailable.  I thought a temporary technical glitch.  I tried again this morning.. still had thr same issue.  So I got a call back from koodo. Forgive me I did not catch  the persons name , but he told me that they were doing some updates to the system and that is likely why I had issues.  He checked my account to make sure nothing was amiss.  All was good . 15 years and counting with koodo.  Ive been told I could get a cheaper plan with other providers,  but no thanks,  I prefer the excellent customer service of koodo.  I was concerned because , as i told the man I spoke to, it's  a dangerous cyber world out there an

How do I opt out of being “upgraded” to the new speed?

I was trying to cancel the service any help please 

Is anyone using a Fairphone 6 with Koodo?

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

How can you apply for it i need to know i on with odsp and this bill kill me 

Hi Koodo Support,I need urgent help from a human agent, not the bot. I cannot share my number publicly for security reasons, so sending this via DM.Situation:- Left Canada 2.5 months ago, didn't pay my bill- Today I paid the full balance — account is now active ✅- Roaming is activated ✅- My OLD SIM shows "Cellular not active" ❌- I'm in Vietnam, cannot visit a store- Bot gave wrong instructions for NEW SIM, not reactivationI need you to:1. Check my SIM status in your system2. REACTIVATE my old SIM (SIM re-provisioning) OR send replacement SIM to VietnamMy number (private): ***76Account holder name: Mykhailo Matviishyn Please help, this is urgent. ***edited by moderator → removed personal information 

My phone # is the same as someone else’s.  It shows their info for called ID instead of mine.

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

Online says you can remove DCC by going to Self Serve > Subscriptions > Manage but when I open my subscriptions to see DCC it just says “Terms of Service” and “Start a Claim”.Is there no way to remove this service without calling Koodo directly?

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appear to be an issue for some other customers too.

Ive been getting calls from one particular phone number 2 or 3 times a day. Reversed looked up the number and it's from a company called irestel inc. I googled that name calling me, it comes up as possible scam. I've blocked the number, but they still make it to voicemail.  They say nothing,  and sometimes i can hear a keyboard in the background.  I added call control,  but there only appears to be adding authorized callers. I took ot off for that reason.  I only want this ONE  phone number to not get through.  I don't want to go through the hassle of adding ALL of my contacts,  or the names in my WhatsApp work group chat...as my co workers can call me through WhatsApp. It's just the ONE phone number that I need stopped how do i stop that ONE phone number? 

Hi Folks,I have Koodo Home Internet and am looking access a home server from outside my network. I have not been able to find a specific answer to whether Koodo has my IP behind CGNAT, if they offer a public IP address for those who need it, or if they offer IPv6 addresses for those who want it.Does anyone know anything on these topics? I am thinking of getting a support callback but honestly am worried they won't be helpful or know what I'm talking about.Any and all help would be greatly appreciated!

I have a couple questions and I'm having a hard time finding the answers.  Also if anyone has the best way to contact customer service, please let me know!  1. A few months ago a Telus rep came to my door offering me internet which I accepted.  Once he was long gone and I got my first bill it came through Koodo.  I am curious as to why/how this happened as I was under the impression it was directly through Telus.  It's not that big of a deal but I did not enjoy making a seperate Koodo account and find it even more frustrating trying to contact koodo. (I have yet to find a direct chat or phone number to speak with an agent or customer service) 2.  My second question is can I pay my internet bill through my bank and not a credit card.  Anytime k try to search an answer it only gives me options for Mobility and asks for a koodo phone number, which I don't have.  I need internet troubleshooting not mobility.  If so how do I remove my credit card from my account.  Again, having a hard time

I was really  hoping to get the nubia Flip 2 but it's out of stock. Is it possible that they will become available again soon?

I did everything to switch from public mobile to Koodo everything was approved I got the text to say “yes” the day after because I have no service where I’m working. What do I do now ???

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

Hi Team,I am just wondering if there are any plans to bring Home Internet to Alberta?Thanks,  Steve