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All discussions about other Koodo-related topics.

  • 1,009 Topics
  • 3,573 Replies

1009 Topics

L
Laurie CBeginner
asked in Other

Unexplained data usage

On March 3 and 4th I was charged for unexplained data usage to the tune of approx 3.7G of data overage. This happened in bursts of data usage while my phone was sitting inactive. Where do I go to get an explanation for this?

3
D
15 days ago
K
KevReynConnector
asked in Other

Sim card locked

I need help to get my PUK asap 

5
K
15 days ago
P
pkilfoylConnector
asked in Other

Port not complete

I recently requested to port to another provider from koodo but failed to accept the sms request in time.  The other provided has the number listed as theirs but their SIM won’t work with it.  I was told to request a manual port from koodo to complete transfer.  I no longer have the original koodo SIM for transfer was ‘successful’. 

1
Dinh
15 days ago
B
BraidsterBeginner
asked in Other

How do I cancel?

Just wondering how I can cancel a service I haven’t started yet?  I’m sure I read that you can within 30 or 60 days.  I’m currently on Telus and was going to switch over but I changed my mind.  I just received the Koodo Sim Card today and haven’t activated.  Checked in my self serve and can’t find anything in there.

1
Dinh
16 days ago
J
JoCOrganizer
asked in Other

international travel

I am travelling to the Dominican in April and would like to text to Canada and receive texts from Canada for 2 weeks while I am away. Would this be costly, how do i set it up?Thanks

4
G
16 days ago
J
JumaBeginner
asked in Other

reconnection

Need to put back my services on as my account was cancelled. Please help. No phone to use at the moment. 

5
Sophia
16 days ago
R
roczyBeginner
asked in Other

How do I reach a Koodo rep to cancel my Koodo Contract?

How do I reach a koodo rep or a callback. I need to cancel my koodo contract.

5
Flo Koodo
17 days ago
W
willhinzConnector
asked in Other

request to reverse roaming charges

Hi.  I recently travelled to Portugal.  When I charged my phone, somehow the airplane mode was accidentally turned off.  I was charged a ridiculous $76.60 in about 60 minutes before I noticed what had happened.   I immediately turned cellular service off for the rest of the trip.  Can you kindly reverse the charges for this accidental oversight.  Thanks.   

8
Boa_Guy Koodo
18 days ago
K
KaylaaaBeginner
asked in Other

About shipping time. What is an estimated arrival time?

What is an estimated arrival time for a sim card? I put an order on 24th. Feb, then until now  I still didn’t receive the sim card. And the sim card has already been activated for ten days…. Does it take too long time to ship a sim card?

5
Boa_Guy Koodo
18 days ago
D
DannOrganizer
asked in Other

I'm gonna stop my cell phone temporally.

Hi, thereI have a question about stopping my cell phone temporally.Because I will visit to another country about 4 months.(April  6 ~ July 31)That’s why I gonna stop my cell phone on April 6 and reopen on August 1.For that,  How should I do?  Also, How much will I pay for that monthly? I mean the cheapest one for the keeping line while stopping cell phone around a few months.  Many thanks!! 

1
R
18 days ago
K
KSaiOrganizer
asked in Other

Not receiving verification sms for bank/discord etc

Hello! I can’t receive any verification codes from my bank and other apps. This started in February I believe, and if it helps I had switched plans for more data back in November ( ~8gb 4G to 20gb 4G). Right now I cleared my cache and restarted my phone but still didn’t fix it. Any ideas how to resolve this issue?

7
K
18 days ago
Leanababy
LeanababyAdvisor
asked in Other

new password

Any ideas as to why I got an email to reset my password when I didn't ask to reset ? 

2
Leanababy
21 days ago
A
andymhancockLeader
posted in Other

Phone spammers spoofing other people's numbers

I was pretty bagged, so I decided to catch 20 winks during the lunch hour.  Of all the times I would get a call about Amazon charging me $99 and pressing whatever number to speak to a representative, they chose this time to call.  I was very angry at having the rest of my day tanked, so I called back the caller's number a few times until it was redirected to voicemail.  It was a Koodo voicemail service.Afterward, it occurred to me that spam callers might spoof the numbers of others.  Google confirms that this is common.  So I unintentionally became an evil harasser, and a rather primitive one at.  It seems that there is no way to escape phone scammers.  Blocking spoofed numbers doesn't seem to be useful.

7
A
22 days ago
Tia Buchholz
Tia BuchholzBeginner
asked in Other

Can't change phone number

I want to change my number as I keep getting calls from people looking for someone else and im worried something important is going to be compromised.I’ve change my number before but it doesn't give me the option to change it again.  

4
Flo Koodo
23 days ago
L
louisstamosBeginner
asked in Other

Received an Email to Change Password - Never Requested

Hello all,Last night, I received an email from Koodo that says that I requested to change my password, but I never put in this request.  With the recent Indigo hacking, I guess I’m worried someone is trying to log into my account.I was able to log into my self-serve just fine this morning, but is there a way to see where this log-in attempt/password reset request originated from?

13
S
23 days ago
V
VeeWhyBeginner
asked in Other

Did not request password change - Error 404 when changing password

Hi - I got an email saying ‘Reset your password’. It said to contact Koodo if I didn’t make the request. I hadn’t, and tried to call the number, but was sent a text with a link for the digital rep. That was no help, so I thought I should log in and change my password to be safe. I got a 404 Error - Not Found.Is there an issue with the website or is my account being hacked?  update: I signed up here in hopes I’d get an answer, but now I’ve received 2 emails that say I have a private message from here (community) but when I click on the link I get:Whoops! It looks like you've stumbled upon an old post that's no longer up to date.Sorry, this page is not available for you. 

7
K
23 days ago
S
SM247Beginner
asked in Other

Pro rated fee on data and obtaining my past bill

HiI was a Koodo customer until last fall and just realized now that I need my past bills from that year for my invoices. Is there anyway to retrieve that information or bill statements since I'm no longer a koodo customer? and will it provide me a breakdown of how much I spent on data pro rate per use?

3
D
23 days ago
A
AnnaH515Organizer
asked in Other

Wi-Fi Calling Not Working

Hello, I have a Samsung Galaxy S21 and previously was able to use wifi calling. However, the last few months I have not been able to connect once I was out of celluar service.I can confirm that my Koodo account has VoLTE Access added. I have restarted my phone and done all the updates. When I turn wifi calling on with data, it shows it is on, but when I test by turning on airplane mode, it says cannot set up wifi calling

10
A
26 days ago
N
NetworkWhatHappenedRockstar
asked in Other

network issues in last 1-2 months

Good DayHaving some network issues.  Either something has changed on Koodo’s network, or its the change in my plan.I’ve been tethering my laptop for years with  my koodo cell plan.  Firing up quick L2TP VPN tunnel to access a machine via RDP in emergencies when I don’t have access to wifi/lan internet.Up until a few months ago, had 8 gig of data, with 1 to 4G of monthly usage…. Usage not more, unless my home internet went down over night while listing to podcasts while sleeping (I cap my cellular data to 1G above current usage to stop excessive “uncontrolled cellular data blow over” during local network internet outages).After a Kodoo +$3 dollar/month extra 25 G of data kicked in, I’ve started to noticed some network issues with browsing on my cell phone, and massive network issues with tethering.Issues: 30-100% ping loss from a android terminal session and windows CMD prompt Unable to connect to VPN most times, and when able to connect, is super flakey Web browsing on my PC works; but

4
N
1 month ago
S
Shortycountrygirl1995Beginner
asked in Other

can u upgrade and keep the same plan

Can u upgrade your phone and keep your same plan that u have ?

2
D
1 month ago
E
EmilypilonBeginner
asked in Other

HELP need PUK code ASAP

I accidentally locked my SIM card and failed my PIN code too many times. Now I need a PUK code for my sim but can’t call any representatives until morning. Can anyone please help?!

2
Flo Koodo
1 month ago
D
druxillaBeginner
asked in Other

SPAM text message (phonenumber)@msg.koodomobile.com

A few times a month I receive spam text messages from (myphonenumber)@msg.koodomobile.comand conservacaoerestauro@unisa.brThe text says that I have a refund from Koodo.Can these please be blocked?  I find it concerning that they are using koodomobile.com - I never had these issues with Telus.  

6
D
1 month ago
D
djoaoccBeginner
asked in Other

I will be travel outside Canada,

I will be travel outside Canada, I just want to suspend my account for that time, how to do it anyone knows?

3
Mayumi
1 month ago
W
WillowfrancisBeginner
asked in Other

tax exempt form

Hey could I get the First Nations tax exempt form sent to my email.

2
Boa_Guy Koodo
1 month ago
I
IC88Beginner
asked in Other

Is calling Wireless Home Phone part of family calling for mobile plans?

I’m considering migrating from a landline to wireless home phone.  If the line is on the same billing account, is calling to the wireless home phone number from Koodo mobile phones considered Family Calling?  i.e. not counted toward anytime minutes usage on the mobile line(s)?Thanks

1
Sophia
1 month ago

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