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All discussions about other Koodo-related topics.

  • 1,358 Topics
  • 5,156 Replies

1358 Topics

P
paimonAdvisor
asked in Other

How do I activate a sim card?

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

4
Flo Koodo
13 days ago
A
am.1992Beginner
posted in Other

8 gb data

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation. 

1
Allan M
13 days ago
N
NattiasBeginner
asked in Other

iPhone 15 purchasing

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then. 

1
Allan M
13 days ago
E
ESO hornyBeginner
asked in Other

disabling text alerts for voice mail messages

Hello Koodo group. According to Apple I have to turn off these alerts from my service provider. Can one of you fine folks please give me direction on this? Thank you edit...Iphone 14

2
E
14 days ago
P
paimonAdvisor
asked in Other

Is it possible to avoid multiple credit checks?

This offer from koodo “$39.00per month 20 GB 4G speed” is significantly better and cheaper then the offers I was able to get from telus while part of the enterprise partner program. I didn’t have koodo account so I just provided the same information 4 times to open up 4 lines immediately.Is it possible to avoid getting 4 credit checks? 

3
Dinh
14 days ago
R
rowankBeginner
asked in Other

Activation and ported number

I did all the needed setup on SIM and port number. Still have not got my text/email saying it completed. after nearly 6 hours no completed message and I can not setup wifi calling too.

3
Dinh
14 days ago
P
PlutoGoldBeginner
posted in Other

customer service review

I am only 1,5 months with Koodo but already have a bad experience.Last week spent few hours with different customer service representatives with no result . Next day started again. The only person who solve all the problems and fixed all mistakes by billing department was David Josue!I am writing to let you know how much I appreciate David Josue outstanding customer service that he  provided last week, Saturday, September 09/2023.He managed to fixed all problem created by billing department , he was very polite and understanding. Please let David Josue know that  his efforts,  patience and knowledge didn't go unnoticed and I greatly appreciate his time and service!I wish Koodo has more customer service representatives like David Josue!Thank you!   

1
Bernard Koodo
15 days ago
GHOSTHOUZE
GHOSTHOUZEBeginner
asked in Other

Address Update Issues

I've been trying to update my address as I've moved but each time I try to, it says my city is 'invalid' :( How do I update it to my proper address, I can input everything else except my city/town/community. 

1
Bernard Koodo
16 days ago
V
Vicki GreeneBeginner
asked in Other

Text Messaging Records

Is there  a way to get text messaging records? 

1
Dinh
17 days ago
Pepper Pots
Pepper PotsOrganizer
asked in Other

poor coverage

i am in Sherwood park Alberta, recently on koodo, but my family have had koodo for a while. i was previously on telus. coverage seems very poor, internet speed slow. I am not 5g, but that shouldn't mater unless it is being throttled down? why does telus and rogers have better coverage in my area, thinking of going to rogers.

10
D
17 days ago
K
kaminsk5Beginner
asked in Other

Cannot update SIM card

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either. 

1
Dinh
18 days ago
S
spddAdvisor
asked in Other

Removing service and delivered text message

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering

2
S
18 days ago
B
B.Johnston.136Rockstar
asked in Other

Port Elgin SOSS

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

7
B
19 days ago
C
ColtCedarBeginner
asked in Other

Call Back but no one picked up

i had a callback but when i accepted it no one was there for 7 min so I hung upThe chat bot wont help, no matter what i do i cant get a real person I’m calling because I’m having issues with 5G on my S21 FE - 5GI’m in a 5G area, 5G is enabled on my phone as per the update to my phone last month saying 5G is available for use now, and I upgraded my plan to the 5G speed’s option 2 hours ago.but It still only shows LTE+

4
C
20 days ago
S
SherrrchahalBeginner
posted in Other

I want to pause my phone account

Hey koodo team, I am travelling abroad on 8 September for about 4 months.In this regard, can you please schedule a customer service call back on my number +1 778 846 9412. thanks.

2
S
20 days ago
O
OwlBeginner
asked in Other

Receive incoming text without roaming charges while abroad

About receiving incoming texts while travelling:I am using iPhone.  Plan to get a prepaid eSim while abroad for local use and keep my Koodo nano Sim in the phone as I need to receive incoming texts from certain Canadian websites for 2FA purposes.   Will I be able to receive incoming texts (texted to my Canadian tel number) if I have data roaming turned off? Will I be charged for incoming texts to my Canadian number while I’m abroad?  I know other carriers like Fido will not charge for incoming texts while travelling, but I cannot find this info on Koodo website.Thank you so much in advance for your help!

5
D
21 days ago
Nolan Preen
Nolan PreenConnector
asked in Other

Phone number please

Just want to talk a live agent on easy roam as was not in the US!  

7
Sophia
21 days ago
M
mixxinghBeginner
asked in Other

Agent used her own referall link

So I signed up for new koodo service in store.  I wanted to give referall - agent said don't worry u you can do it after activation I come home and I get a email that thanks for referall - I never gave any referral link or information. I Beleive the agent used her own referall link to get the credits... I wonder how many times she has done this..  I wish to report this and have the referall go to thr correct person (friend).. What can I do? 

2
Bernard Koodo
22 days ago
J
Jamie SwitzerBeginner
asked in Other

retaining my old telephone number

When i applied for the Koodo plan I asked to retain my old telephone number. When I got the confirmation Koodo had assigned me a new number. How do i retain my old number?

2
Bernard Koodo
23 days ago
A
AitreonOrganizer
asked in Other

Quality of Service in Niagara Region?

How’s the quality of service in Niagara including indoor/outdoor coverage? I’m currently with Rogers right now with no issues whatsoever, but I’d like to try out Koodo Mobile. It’d be really helpful to hear everyone else’s opinions on here!

7
A
23 days ago
O
OxxmossisBeginner
asked in Other

SPAM from 613-909-1253 after only 5 days

Ok, so for a brand new number that's only 5 days old, it's already getting spam.  How?  There has been one call and maybe six texts on the entire phone.It's a new phone!Argh…Ox

2
Allan M
24 days ago
W
WZZBeginner
asked in Other

How to close my account

my mobilephone lost,  I changed the number. Now I want to close my account, please help me.

1
Dinh
24 days ago
Rocky Cats
Rocky CatsBeginner
asked in Other

Does Koodo offer unlimited slow data after their allotted high-speed data amount is reached?

I’m just wondering, since people are needing more data service. Does Koodo offer data plans with a fixed amount of high-speed data, say 10 GB for example, if koodo throttles the person’s data speeds to 512 Kbps after 10 GB of data usage is reached, and they are getting slow data service, until the end of their billing cycle? I think that this would be great for someone that might be streaming a lot of music and browsing social media, because you need at least a 512 kbps unlimited slow data speed cap in order to stream music on services like Spotify or Pandora just fine without buffering. And after someone uses up all of their cellular data on Koodo, they might still need to use cellular data to send emails, and they really don’t want to pay $25 for a data top-up just to send emails.

1
Timo Tuokkola
24 days ago
S
stacy8Beginner
asked in Other

Porting phone number

I tried to transfer my phone number from my rogers account but I never received a text authorization text to respond YES to. I got a text a few hours later asking to reinitiate the request but still no text. The number I wanted to transfer to is now listed on my koodo account even though it says the transfer process was cancelled.  I can still call with my old rogers sim card. I don’t know what to do now? 

1
Flo Koodo
27 days ago
A
ardorisBeginner
asked in Other

Happy Deal Days & A71??

When does happy deal days end? Me and my family are currently with TELUS and the contracts end at different times, but we’d obviously like to take advantage of the $39 for 20gb. What is the normal monthly price of this plan?Does Koodo support Samsung A71? It wasn’t even listed on the “check compatibility” website. Thank you

1
Dinh
27 days ago

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