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All discussions about other Koodo-related topics.

  • 1,033 Topics
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1033 Topics
UserSaAMConnector
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UserSaAMConnector
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cc-chBeginner
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MMcRRockstar
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JaiodoBeginner
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NA2Beginner
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zz1Beginner
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Identity Theft / Fraudulent Koodo Account is hurting my credit

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account, never used the phone number in question, and never provided my personal information to Koodo for this purpose. I believe someone has used my personal identifying information without my knowledge or consent to open this account. How can i report this to the koodo fraud management team and ask for investigation? I already notified both credit bureaus (equifax and transition), reported to local police and have a file number ready, also reported to canadian anti-fraud. I do not have a koodo account so cannot even apply for a call-back, the privacy team i emailed replied:”I understand how this has caused you some concern. Matters related to fraud investigations fall outside the scope of the Privacy department. Fraudulent account cases are manag

1376
jay_montrealBeginner
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elsaighBeginner
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Murdock01Beginner
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ai_bcBeginner
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CapitalBRockstar
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I will be travelling but do not want to be charged Easy Roam each day?

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

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Penny PotterRockstar
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Krist28Beginner
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Maddy007Beginner
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mickinetBeginner
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GauthamBeginner
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GMPBeginner
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GPetesConnector
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britvBeginner
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John RondeauBeginner
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Nomi394Beginner
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I VE NEVER BEEN THIS DISAPPOINTED IN MY LIFE

I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs. I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.Upon my request? Really? Are you serious?So now, not only was my issue not fixed, but my internet was cancelled

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Oneilljennyhotmail.comConnector
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hockeymomBeginner
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FunkdocRockstar
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