Other

I would like to enable Wifi calling but i don’t see the addon on my acccount. I read the post from someone and looks like its has to be approved first by Koodo. I am wondering how I can get the approval?

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

I would like to see two my phone numbers in my account ********03,  ********51 **edited by moderator to hide personal information 

I have been trying to purchase a replacement phone and when I get to the point of buying I am informed that I will lose add-ons when I buy from Koodo.  Getting on Koodo chat to see what is to be done to keep my existing plan as is, I put in a lengthy description only to get knocked off just before send.  Lesson learned.  Put in short pieces of the overall post.  Then I am informed that to continue through a live agent will cost me $80 as compared to going through self serve.  A call back is scheduled which Koodo is late for (only 6 or 7 minutes), but then after explaining the situation and being put on hold, I am knocked off.  No call back.  Generally speaking, the agents are very nice and for the most part competent.  Buy the process sucks.  

Hi,On September 14, my iPhone 15 suddenly started showing “Invalid SIM,” and I completely lost service on my Koodo line.After contacting Koodo Assist, I tried using Self Serve to reissue my eSIM. The process appears to complete on the Koodo side, but my iPhone never receives the notification to install or activate the new eSIM.I spent a day chatting with support, and a phone call was scheduled for the following day. The support representative I spoke with asked me to restart the phone and said I should then receive the eSIM installation notification. He also said he would call me back to confirm whether it worked, but I never received the callback.I’ve now tried the troubleshooting steps provided by Koodo, but I still have no service and cannot activate the replacement eSIM.At this point, I’m out of options. I urgently need to recover access to my phone number because many of my accounts and services are tied to it.Could someone from Koodo please help escalate this and check whether th

Will Koodo be allowing iPhone Handoff (use the same # on two iPhones, but only 1 at a time) as announced by Apple for iOS 27?

Hello to All,I hope someone can help me with this question. I have asked to have my phone number unblocked to move to another provider. How do I know the account has been cancelled, without phoning them.

I tried to move over from prepaid to post paid and now my phone no longer has cell service and i can’t login online.

We are heading to Hong Kong and Mainland China in a few days, we were going to purchase eSIM and VPN but an now hearing that using Roaming through our existing plan works and then we can connect with people at home. Has anyone used Koodo roam plans in China, how was your experience? Was it easy to set up? I have a 100 GB rollover plan so I’m not worried about running out just eat to make sure I have all the required access while we are there.  Thank you!

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me get roaming service? I need to keep my current number.

Hi, I recently switched my Koodo Prepaid number to Postpaid and kept the same number. I am currently in West Africa, but my line is not working and my order is still processing. I need to receive security SMS from my bank . Please help activate my line and international roaming without changing my number.

I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone.  I’m inclined to block the number, especially because they never leave a message, but I only started getting these calls after I created a Koodo account so I wonder if it’s actually legitimate. I believe I picked up once a while ago and I think it was an offer/someone claiming to be a sales rep but I don’t remember, I’m only bringing it up now because the frequency of calls is increasing

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)? After the two hours it took me on the phone to actually make this purchase, this seems like an inauspicious start. 

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she is nopw without an active phone.

Can’t seem to request a call back from the chat or connect with agent via chat. Please help! 

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account, never used the phone number in question, and never provided my personal information to Koodo for this purpose. I believe someone has used my personal identifying information without my knowledge or consent to open this account. How can i report this to the koodo fraud management team and ask for investigation? I already notified both credit bureaus (equifax and transition), reported to local police and have a file number ready, also reported to canadian anti-fraud. I do not have a koodo account so cannot even apply for a call-back, the privacy team i emailed replied:”I understand how this has caused you some concern. Matters related to fraud investigations fall outside the scope of the Privacy department. Fraudulent account cases are manag

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so properly set on that end). Is it possible to have the language switched to English please? 

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm currently travelling in the UAE and my Koodo number has no service I cannot receive or reply to that text.My prepaid login no longer works, and I can now only see a partial postpaid account when I log in, which says "order in progress" and gives me only basic access. (I hope my number didn’t get lost.)How can I activate the new postpaid plan to then be able to activate international roaming to then be able to use my number here in the UAE?

Can’t verify my account on Telus device care 

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?