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How do I get erroneous Easy Roam charges removed? We live right next to the US border and it happens all the time. The current bill includes three instances in March. One line on 8 March at 13:02 and two lines on 21 March, 12:45 and 12:41. Thanks!

Hi, I’d like to leave feedback for a Koodo customer service rep who just assisted me over the phone named Dimitru (sorry if my spelling is incorrect). Dimitru was extremely helpful, called me back when the call dropped so I wouldn’t have to wait on hold again to connect through, took the time to help me select the correct plan for me, and was just generally extremely helpful and patient and offered amazing customer service. Thank you very much!!

Hello,I’m currently dealing with a confusing situation and don’t have clear information on what’s happening.I’m trying to port a phone number I’ve had for years from Tossable Digits to Koodo (I purchased a prepaid eSIM plan). During the Koodo signup process, I selected the option to transfer my existing number. There was also a required checkbox stating that my number would be disconnected from my previous provider. Without selecting it, I couldn’t proceed with getting the eSIM.After completing the purchase, Tossable Digits sent me an automated email saying “Virtual Number Ported Out.” This happened within a few hours. However, I then received a message from Koodo saying the port failed because the number appears inactive with my previous provider, and that I should contact Tossable Digits to reinstate it.When I contacted Tossable Digits, they told me the number is now being held by Koodo and that they can’t take further action until they receive more inf

My eSIM was deleted, and I no longer have access to my Koodo number (***67). I need this urgently to file my taxes with CRA, where my number is registered.I contacted prepaid support and was transferred to technical support, but was left on hold for over an hour with no resolution.This is urgent. Please resolve immediately or I will escalate further.Call me at: **717

I am moving this week to a new apartment (I am staying in the same city), I can’t find any information on how to transfer my home internet to my new address when I move in.  Does anyone know how to do this?

My neighbour cut through our cable line (they are re doing their driveway) and I need it repaired. Can someone from tech please reach out to me, the chat bot either doesn’t work or keeps reloading due to “being busier then usual”.  My wife works from home, she cannot be without internet.

Hi folks. I’m posting here because I’d like to avoid wasting another 5+ hours of my life on the phone being transferred between Koodo reps and listening to terrible hold music. My issue has a complicated (but unfortunately relevant) backstory. I feel like the solution should be simple. Evidently, it is not. I'll lay it out chronologically.March 23, 2026 - AfternoonOn this day, I decide to be a grown up and start paying my own phone bill. The accounts were set up so we logged into Self Serve under my dad’s email address, but we had two separate account numbers under his login (mine and his). Accordingly, I wanted to separate my account from his Self Serve profile/login information and have my own.I went to my local Koodo kiosk with my dad to ask for our accounts to be separated. The representative seemed confused because our accounts, on his end, appeared to be “separate” (each having their own #). He didn’t understand that they were under the sa

Hi!I paid for Koodo internet over a month ago and recieved my equipment promptly in the mail. I just moved into my new place yesterday. I was supposed to have a technician visit my apartment between 8am-12pm today, Saturday, April 25, but no one called or texted. I have a coaxial connection. How do I get another technician, do I need another technician? I can't find a phone number to call directly and inquire. Can someone from Koodo contact me?Thank you!

I just switched from a prepaid plan to a monthly plan using an eSIM. I received an activation link for the new eSIM from the website, but I'm not getting a signal and it just shows as "activating." Can you help me?

So I’m new to koodo and I just got an eSIM activated on my old XR phone. While I was paying for it it said my “temporary” number and when I now go onto my contacts no number is there and when I go onto the cellular data setting it shows the temporary number and when I click on it it disappears. Is that my phone number or can I change it?

On April 5th 2026, I was charged $16 dollars for roaming to the US for 1 minute. I did not leave the country. This fee needs to be removed. Many Thanks.

I have an iPhone 8 that has a micro-SIM and was under the impression I could just transfer it to the “new to me” iPhone 13 but apparently, it takes a Nano-SIM and will not fit. I tried to set up cellular by transfer from nearby iPhone but it’s not working. All my settings are correct to the best of my knowledge (had some help from AI which can be wonderful or not).So, now I’m in a queue (I hope) for a call back and it’s been over 1.5 hrs. Is this wait time normal? Wondering if I should just make the 40km trip to town or just wait it out. I have other things to do! My hope is I’ve missed something and that’s why it’s not working.  The iOS is up to date on both phones. Maybe the gap between iOS26 and iOS16 is too large.

Hi everyone,  This afternoon I tried calling my voicemail and it says that it got disconnected when I made a payment on my bill Friday and it shows on my account that they received the payment,

I received roaming charges on my last bill but I have not left the country. Please remove them. Thank you.

Hi, i want to close my koodo account how do I do that.

Hi koodo,       How to schedule a call back as before. Is there a way to schedule a call back? Thanks a lot.  Regards,ZT

When I call received from India on Whatsapp then voice or video cracking always while driving car or walking etc. outside home or town. 

I have just gone through my phone plan bills for the past few months and noticed I have been charged for roaming charges. This is most likely due to the fact I live very close to the USA border although I have not left Canada in well over 2 years. Can the roaming charges on my most recent AND previous monthly bills be refunded/removed? Thanks for all the help. 

I just got a call (shortly after I got new internet and mobile phones set up) from this phone number telling me that I am getting a 20% discount on my new bill because she said that people are complaining about the high costs. (no kidding, for everything!) She told me that I had to give my email to get the discount. I asked her why she did not have that information again, and again. She finally hung up.  This is the number she called me on:416-373-1165.

Internet went down about 30 mins ago is there an outage in the Kitchener/Cambridge area?

We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests needed a second try. On the modem, most high frequency channels observed millions of errors. Yesterday, Koodo replaced the modem and router. A tech also came out to redo the cable connection in the house and supposedly outside the house. The connection is better from what it was after these changes but still has the lag when more people are home.  I reset the modem counters last night. Waking up today, I am starting to see a few channels again with millions of uncorrectable errors and larger swings in power from 4 to -9.  The Rogers tech is looking at SNR and power which look to be in acceptable margarins. The errors and continued lag/buffering is a concern. Is this error rate normal for cable internet or

Hi, I need a callback from a live agent regarding a billing-cycle and data-pause issue on my line. My plan is 100GB. My previous cycle ended after I used 100GB, which is fine. A new bill cycle then started and Self Serve now correctly shows 0.8GB used out of 100GB for Apr 12 to May 11. However, after the “your data is now unpaused” text, I received another SMS saying I had used 100% of 100MB and my data was paused, even though I never purchased any 100MB add-on and the SMS says I spent $0 on additional data. Please verify whether this was an incorrect or delayed automated alert and confirm whether there is any pause flag or provisioning error on my line.

Long story.  I used to have Koodo as my mobility AND streaming service provided.  I recently moved to Telus for my mobility needs and kept the Stream+ subscription with Koodo (it’s a better deal). I have activated Netflix, Apple. Disney, Amazon Prime all successfully BUT I cannot for the life of me “launch” TelusTV+ which is part of the subscription.I suspect it is because I have two accounts under the Telus / Koodo domain so I recently changed the username for Koodo to a different email address.  I still cannot login or “launch” the TelusTV+ app on my PC, phone or Firestick.Lastly, I have tried repeatedly to get someone on the chat or on the phone but it would seem that they only support mobility plans (pre-paid or monthly) and internet.  Because I have neither, I can’t proceed through the menu to actually get an agent either to chat or to arrange a call back.If anyone from KOODO is reading this, I could sure use some help.  Thanks. 

Following the steps to change my email address and since I have 4 lines, I am prompted to choose a line. I choose the first one that was on the account and it goes to a blank screen with the spinning wheel of death. Does that with all the lines. used three different browsers.Is it me or the system?

I’m writing to share my full experience and ask for fairness, understanding, and resolution.In November 2025, I called Koodo to upgrade my phone. My current device no longer holds a charge and has become unreliable. I was looking for a phone that would work for me — and if possible, help lower my monthly bill. I’m currently job hunting and living on a fixed income, so affordability matters deeply.During the call, I was sold a Flip 7 phone and a plan with “$0 down.” But the representative did not clearly explain the full cost, long-term commitment, or that I was being reactivated on a line I thought was inactive. I was told I could keep my daughter-in-law’s line on the account at no cost — inactive, with no charges — and reactivate it later if needed. I agreed, believing this was safe and temporary.But within weeks, I began receiving bills as high as $800 — an amount I cannot afford and did not expect.I also quickly realized the Flip 7 phone was not right