All discussions about other Koodo-related topics.
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I cannot get through the useless auto chat to a real person for about 6 days now, they have missed the scheduled call backs, I have a new one for Friday but I doubt they will call me.This is totally unacceptable, I understand it is black friday weekend/week and they are very busy but I want to call because I was overcharged.Koodo/Telus has no excuse, they monopolize this country with the other big 2 and continuously show profits, put in a little extra effort during this time of year. Just give me a number so I can at least stay on hold for 1 or 2 or 6 hours if needed. The chat keeps telling me I can do stuff in my selfserve, but I cannot, I can't refund my overcharged bill. The chat is great but when it doesn't work its completely useless as there is a disconnect with real service when needed. Prioritize your customers...
It is important to talk to rep. My outgoing calls are showing NO NAME or weird 5 digit number. I wanna change it asap as per my original documents name. As no one is picking my call or giving me call back because of NO NAME display.
I received new iPhone and SIM card. I got activated the SIM card. Tried to transfer number for Virgin mobile to Koodo and kept saying error occurred. Following the instructions from video, and have no luck. Tried to go on chat for schedule callback, and cannot get connected. Called 1-866 and useless no live agents. Very frustrated and disappointed all this hassle. Never have any bad experiences with others providers.
OK. Trying too cancel a Koodo Account. Cannot do so without talking to a person. Cannot talk to a person without scheduling a callback (apparently). Could not schedule a call back because — I forget the actual reason. Tried later, and this time said to try again after 9AM EST. Why does an AUTOMATED system need office hours? If I could talk to a person, I could understand… but to schedule a callback? Time I’ll never get back, and time that Koodo will beep charging me for!!! Nutz
I am a new Koodo member and I am trying to transfer my phone number from Telus to Koodo. I tried last night and today to transfer my number and it keeps telling me my account number is incorrect (which it isn’t). I also tried putting in the Device serial number (IMEI) and it still comes back with the same message “Heads up ! The account number you've entered is incorrect. Please try again”Koodo assist is useless. Anyone who how to fix the issue or how to contact Koodo to speak to an actual person?
When I call someone , they have no name or some 5 digit weird number display . They can not watch my caller id. Without displaying my caller number /name , they are ignoring my call or just they cannot call me back.
After placing an order on the 26th and waiting 5 days for any information about my order is now been approved but delayed. It would’ve been nice to know about the delay before ordering when at that point it was 1-3 days for shipping. So now I have to possibly pay a tab balance on a phone I have no idea when I’ll be receiving!? Koodo you are close to losing a customer!
I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?
we have used Koodo for a number of years without any problems. On occasion, when receiving or placing calls from our home, we can hear the person calling or answering but they cannot hear us. This happens with both of our phones so the issue is not with a specific cell. Nothing has changed in our environment to the best of our knowledge. Is this indicative of a problem with the cell service that others encounter?
I opened a Koodo account 3 days ago but something wasn’t done properly and my account is not activated.I registered for online Self Serve but when I login there’s nothing in my account and none of the pages load.My number (which was requested to port in when I created my account) was never ported in and I called Fido customer service and they said they never received a port out request.I was on hold with Koodo for over an hour yesterday after finally getting a callback and Koodo ended up disconnecting my call without resolving anything and now I am unable to schedule another callback.I need someone from Koodo to contact me, this is getting ridiculous. I am paying for Koodo’s service without being able to use it.
I keep seeing people having issues with porting their numbers to Koodo. I’ve been waiting and still have no phone service on either my old or new phone. I agreed to the port and Rogers sent me a text to confirm I have ported but I still have no service. Its way past the 2.5 hours suggested. I have a call back scheduled for tomorrow but obviously if my phone is not working I will miss the call. Is there something wrong with Koodo’s service? I dont see anyone stating if they had their issue resolved. Is anyone able to help? I don’t understand what the issue is.
I am new to Kodoo and I am just appalled at there horrible customer service. There is no way to even talk to a customer service agent. The chat bot just goes round and round for scheduling callback, just pathetic. I have used both Fido and Virgin Mobile and both are way better than Kodoo in terms customer service. I am surprised Telus owns Kodoo and doesn’t make any effort in making it better. I think I have no option but to switch again.
greenmobile store did the porting request for me from Fido to Koodo. I replied ‘YES’ to Fido as per greenmobile store instruction and Fido stopped working after that ,but my koodo SIM is not active yet.. It has been more than 48 hours (Since Friday 4PM) .My number is still inactive.I went to store yesterday and they gave me temp number. Now when I called them today for my old number, They asked me to wait for another 48 to 72 hours.Dont know when I will get my number back again.please help
I have recently moved to Koodo and have done the process as the self-serve explained and received the welcome to Koodo text message. But for some reason, I can not send/receive text messages. I can not find any customer service phone number and it is not possible to schedule a callback. What should I do now? My phone is an iPhone and I have tried many things to reset the network settings and more but none helped.
On November 29th I was looking at a new plan and I had to actually change my plan myself. I don't understand most tec talks with phones and I like to be able to talk to a rep.But this time assist was like oh the phones are busy why don't you do it yourself. I kept trying and still the same thing. Hopefully I've gotten the 50 gig plan for 55 dollars or I'm going to be really angry I lost my 30 gig plan SMH this is an outrage with koodo and I've never had any problem with doing this.
i am Koodo user - I know Telus owns Koodo. So I am concerned. I just got below message, and apparently I did not request a transfer. TELUS message: We've received a request to transfer a wireless phone number on your account to another service provider. We've sent a text msg request to the wireless user to approve the request. This message is for your information only. Thank you. Is it something I need to be concerned about? if so what should I do?
Tried getting the Cyber Monday deal (free iPhone 11 and 50gb for $45) and Koodo cancelled because they couldn’t verify my credit file information. Tried once with my drivers license and then with my SIN. Both cancelled. Spoke with Equifax and there is nothing wrong with my credit file information. Super frustrated that they didn’t reach out to figure it out and just cancelled and that I can’t seem to reach anyone except the Koodo assistant or whatever. I was hoping to be a new customer but since the deal is now over, I guess I’m out of luck?
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