Other

I just changed my phone and the new one didn’t come with a sim card.Do I put in the old one from my previous  phone or is it an e sim?I can’t find a number for one anywhere.Any ideas?Thanks

Anyone else having issues with Koodo Internet this morning? I have tried absolutely everything, resetting, unplugging, etc. Nothing is working. Tried all morning to get a callback, but they were already too busy. After a few tries, I finally successfully got one for “sometime today”, still waiting for the call. Last time I had this issue there was an outage with Videotron which is somehow related to Koodo in Quebec. Can’t seem to find much info on anything so I thought I would see if anyone else was experiencing technical issues.

I saw a Koodo staff at Kios in Edmonton few days ago. He offered first 6 months for my new iphone  “device card complete” free of charge. Is that a true offer from Koodo?Thanks

My tab is paid and I’d like a new phone but all the offers say you’re getting a ‘sweet deal’ with plans starting at $65/month. I’m paying around $40 for my plan and don’t want to change it. I’m happy to pay whatever tab price comes with a new phone but not switch my actual plan. Is this possible? 

Good morning I have significant easy roam charges on my account but we never crossed the border. Our cottage is on the border and it continues to pick up the us tower. Can I please get these charged removed. There was no travel to the USA 

Got a text from “401-0” saying to call 1-866-558-4151 to redeem a new and exclusive Black Friday deal. Is this legit or scam?

Hello. I was signing up for a plan with Koodo but the call cut and I was unable to complete it. The agent called back and asked me and I said to cancel the plan completely as I need to shop for a new phone too. He said he would cancel the account without issue and call me back when he had time to shop phones with me, However I see now that there is a number active and a SIM card shipped. Can you please cancel this account

Where can I find a copy of my communication with Koodo Expert Messaging?  I have tried to a link on my account. I have tried with Koodo Assist to find it. I have tried thru the FAQ with no success. I want a record of my communication over a billing issue with them but cannot find it.Anyone know?Thanks

Hello Community, I just transferred from Freedom to Koodo what is the Difference between Monthly Customer and Prepaid Customer and also I am trying to link my Bank Account to Plaid since yesterday but it is not workingPlease help out  Thank You 

Hello Community, I transferred from Freedom to Koodo and whenever I call, it does not show my ID Showing "Private Number"Please what could be the reason for this   

Last night after chat /texting with a koodo rep I was told a rep would be calling me. while talking with the koodo rep on the phone I was told they would send a text to my phone to authenticate my ID...that i would need to take a selfie and send a photo of my Identification.  the text didn’t come so they said they would send an email. The email had a warning that the message seemed dangerous and may be a phishing scam and to avoid clicking links etc. However the rep wanted me to open the link to send the requested info.  I want to know if this is safe to use.  I have been a customer of Koodo for more than 8 yrs and have not had to do this before. The email came from - idverify@authenticide.co - It says Telus  /Koodo sues AuthenticID to facilitate …..identity verification.  The link included http://

Hi: I need to change to change the Disney+ account that my Stream+ subscription is linked to. How can I go about doing this?

Not sure if there is a section for Internet Help. With my old provider and old router I was able to either setup port forwarding or setup a DMZ.  With the modem I received from Koodo I was able to setup the DMZ but it will not work when I try to connect from an outside network.  Are you guys blocking ports?  I run a home server that my company connects to for backups.

I will have the 14 Day European Easy Roam Travel Pass when travelling next month. I will be in Ceuta, Spain for 1 day. Ceuta is a Spanish town on the north coast of Africa in  Morocco.  Will the Pass work there?I believe that some of the cell providers there are Spanish companies  (Vodavone, Orange, Movistar).Is there any way of confirming the coverage? Tx

I changed my number and receiving calls for Mohammad the person I do not know. what kind of service it is. I notified koodo and blocked the numbers for previous owner of this number but still receiving the calls for him (Mohammed)  idk what to do. 

Let me first preface this post by saying my issue has been resolved by some amazing staff at Koodo, so this post is more about making others aware, but I would appreciate if experts or actual Koodo employees were able to weigh in on it. TL;DR: Fraudsters gonna fraud. I received a call (several, in fact) from a person claiming to be with the "Koodo Loyalty Department", offering me a 30% discount on my current rate, and then a free upgrade to my handset.  I was told I could remain with my existing plan - which is very good, in my opinion - but when I was selecting the phone, I was directed to one of two specific models.  The one I'd selected also indicated I'd have to change my plan, which while I wasn't necessarily happy about, the new plan was also pretty decent.  It did show my monthly payment suddenly jump from the alleged discounted rate to nearly double my current monthly rate.  I was also instructed to not tell the order verification staff about the

The eSim provider I’m considering (Ubigi) suggested to verify if my SIM was carrier locked and Chat GPT suggested the following steps to verify: with a Pixel 7:  Open Settings → Network & Internet → SIMs. Tap your SIM (e.g. “Koodo”). Look for any option or message about “Network unlocked” or “Carrier locked.” If it says Unlocked, you’re good to go. If there’s no mention, continue below.  However, when I click on the Koodo SIM, I don’t see any “network unlocked” or “carrier locked”I can confirm that with the steps Ubigi gave me that my phone supports eSims. Thanks! 

For starters I have never purchased outbound call display name. People inform me that the name “growth marketing” shows up when I call them. I need this to stop as I use my phone for work.  thanks in advance

I am traveling abroad and looking at adding an esim to my phone for data.  I went into my settings and connections and there is no “esim card manager” option to add an esim.  I think Koodo has to do something on their end to enable this.  Can you help me Koodo? Thank you. Paul   

Hi,I just got off the phone from a representative and tech person claiming to be from Telus offering a discount for being a good customer for always paying my phone bill on time for Koodo (since they’re linked). However, I just switched back to Koodo a couple weeks ago and separated my name and number from an old Koodo account with my grandmother who’s still on Koodo. I haven’t even had to pay my first bill yet. But they’re offering 30% discount for the next two years bringing my phone bill from $34 to $30? Or offer the $30 instead for 2 years no contract, can cancel anytime etc. It was hard to understand what he was saying with the accent. I understood enough that he said I needed to pay off my first bill first before they can add the discount and I’m like, “Yeah okay I can do that.”I get to the tech guy while trying to pay my bill early and he’s now telling me I don’t need to pay my bill to get the discount, he’ll send an email with the offer. Like a dummy I gave him

I received a call from 1 844 518 7852. They made me an offer. I ended up giving them my address and birth date, but then they asked for driver license number. As i was not certain i ended the call, is there a way to verify if a call from koodo is legit. they also sent me an email from this address koodo@e.koodomobile.com.

Hello! When purchasing an Easy Roam Travel Pass, does it include ALL phones on the account, or does each phone need its own Travel Pass? Thanks in advance!

Going to buy iPhone17 next week, my current  device is iPhone15 which has physical SIM, Iphone17 has ESIM option only, how can I get esim for IPHONE17 when doing setup at apple store 

The online description says that you can register your personal watch with the plan, but why can't I do it at a store?

Please adavise ASAP how to cancel internt and return modem