Other

Last night after chat /texting with a koodo rep I was told a rep would be calling me. while talking with the koodo rep on the phone I was told they would send a text to my phone to authenticate my ID...that i would need to take a selfie and send a photo of my Identification.  the text didn’t come so they said they would send an email. The email had a warning that the message seemed dangerous and may be a phishing scam and to avoid clicking links etc. However the rep wanted me to open the link to send the requested info.  I want to know if this is safe to use.  I have been a customer of Koodo for more than 8 yrs and have not had to do this before. The email came from - idverify@authenticide.co - It says Telus  /Koodo sues AuthenticID to facilitate …..identity verification.  The link included http://

I want to add a few channels to this bundle? how can I do that

I received my new phone today from Koodo as well as my new plan. I transferred all my data from my old iPhone (11) including my number. I received a message from Koodo saying my phone number transfer was successful and I got a message from my old provider to agree to cancel. Now my Koodo self serve is saying the correct number however on my phone itself in the settings it’s using a different phone number. My question is how do I change the number in my phone to my “new”  number, nothing is working.  

I've been an internet customer for a month. We randomly got disconnected Monday. I have been on and off the phone for two days with tech support and they finally admitted that we got disconnected - and we weren't supposed to be. Our previous ISP and Koodo share the same lines so I suspect the switch triggered a cancel order from the owner of the lines.How do I figure out how to get this fixed? I'm so close to just canceling, I need this to do my job. I can't get an ETA from the agent and just need to know when I can get my service back. I don't even know if it's confirmed that they can fix it. Callback won't work. Is there a number I can call?

Hi there I’m not receiving any calls but I can call from my devices  please help me find the way in which I can receive calls

Koodo is the most trashy internet provider in Canada. I feel exhausted contacting support to help with technical issues, they keep charging me every month but refused to have the connection done. I have not used the service not even for a minute since ordered but being charged monthly. I will contact my bank to dispute these charges, I feel like I’m being scammed. Support keep putting me on hold then hang up on me few minutes after. Shame on y’all !!  KOODO IS TRASH 

Koodo is by far the worse phone company now.  Suspended my lines twice every month for missed payment due to them charging me the 70 extra reconnection fee twice a  month and i cant get ahead because of the service fees. Its robbery. This company is greedy and has shit service 

I activated my internet service Saturday. Everything was great then, speed was coming in as expected. Now I'm lucky to receive 50mb, which is making it hard to work. Tried going through chat, but apparently they are too busy to call me back...where do I go from here? I've tried with and without their router (I have my own mesh network) but nothing seems to stick.

Hello Koodo/Telus Technical Support Team,I would like to request a call routing investigation regarding an international call completion issue between the Koodo/Telus network and China Unicom (China) mobile numbers starting with +86 156.Issue Description Calls from Koodo/Telus numbers in Canada → China Unicom +86 156 numbers❌ Cannot be completed / call fails / number cannot be reached Calls from China Unicom +86 156 → Koodo/Telus Canada numbers✔ Successfully connected This indicates a one-way call failure likely caused by an international routing or carrier partner issue.Please create a trouble ticket and escalate to the Network Engineering / International Routing Team to investigate and resolve the misrouting affecting:Destination range:

I woke up this morning and suddenly I couldn’t connect to the internet, send texts or even make calls. Tried calling their customer care and was told “your phone is not activated on the network and to contact client care for more information.” But how do I do that when I can’t make calls?  

Koodo assist does not connect me to a rep. What is their number I can call directly or eventually an email?

I had a previous chat with Koodo Assist that connected to a rep. After some time I can no longer get back to the chat, I tried multiple ways like:start a new conversation try to connect to a rep without sign inbut all these have no luck and all keep directing me back to the chat that I cannot access anymorescreenshot: 

Thank you, Vicky from Koodo Customer Service, for your exceptional patience, kindness, and professionalism. I truly appreciate the way you took the time to help me, explain everything clearly, and make the whole process so much easier for me. Your support made a real difference, and I’m genuinely grateful.Dessislava and Viktor I'm really impressed from your exceptional service yesterday.Thank you a lot!

It's showing my old phone number from activation under about phone in my settings? 🤔  (S24 Ultra) How I update to new number? 

How do i get a technician support to get installed a coaxial connection for my my basement suite. It is available for upstairs but not available in the basement area.

Hi: I need to change to change the Disney+ account that my Stream+ subscription is linked to. How can I go about doing this?

Not sure if there is a section for Internet Help. With my old provider and old router I was able to either setup port forwarding or setup a DMZ.  With the modem I received from Koodo I was able to setup the DMZ but it will not work when I try to connect from an outside network.  Are you guys blocking ports?  I run a home server that my company connects to for backups.

I will have the 14 Day European Easy Roam Travel Pass when travelling next month. I will be in Ceuta, Spain for 1 day. Ceuta is a Spanish town on the north coast of Africa in  Morocco.  Will the Pass work there?I believe that some of the cell providers there are Spanish companies  (Vodavone, Orange, Movistar).Is there any way of confirming the coverage? Tx

I changed my number and receiving calls for Mohammad the person I do not know. what kind of service it is. I notified koodo and blocked the numbers for previous owner of this number but still receiving the calls for him (Mohammed)  idk what to do. 

Let me first preface this post by saying my issue has been resolved by some amazing staff at Koodo, so this post is more about making others aware, but I would appreciate if experts or actual Koodo employees were able to weigh in on it. TL;DR: Fraudsters gonna fraud. I received a call (several, in fact) from a person claiming to be with the "Koodo Loyalty Department", offering me a 30% discount on my current rate, and then a free upgrade to my handset.  I was told I could remain with my existing plan - which is very good, in my opinion - but when I was selecting the phone, I was directed to one of two specific models.  The one I'd selected also indicated I'd have to change my plan, which while I wasn't necessarily happy about, the new plan was also pretty decent.  It did show my monthly payment suddenly jump from the alleged discounted rate to nearly double my current monthly rate.  I was also instructed to not tell the order verification staff about the

The eSim provider I’m considering (Ubigi) suggested to verify if my SIM was carrier locked and Chat GPT suggested the following steps to verify: with a Pixel 7:  Open Settings → Network & Internet → SIMs. Tap your SIM (e.g. “Koodo”). Look for any option or message about “Network unlocked” or “Carrier locked.” If it says Unlocked, you’re good to go. If there’s no mention, continue below.  However, when I click on the Koodo SIM, I don’t see any “network unlocked” or “carrier locked”I can confirm that with the steps Ubigi gave me that my phone supports eSims. Thanks! 

For starters I have never purchased outbound call display name. People inform me that the name “growth marketing” shows up when I call them. I need this to stop as I use my phone for work.  thanks in advance

I am traveling abroad and looking at adding an esim to my phone for data.  I went into my settings and connections and there is no “esim card manager” option to add an esim.  I think Koodo has to do something on their end to enable this.  Can you help me Koodo? Thank you. Paul   

Hi,I just got off the phone from a representative and tech person claiming to be from Telus offering a discount for being a good customer for always paying my phone bill on time for Koodo (since they’re linked). However, I just switched back to Koodo a couple weeks ago and separated my name and number from an old Koodo account with my grandmother who’s still on Koodo. I haven’t even had to pay my first bill yet. But they’re offering 30% discount for the next two years bringing my phone bill from $34 to $30? Or offer the $30 instead for 2 years no contract, can cancel anytime etc. It was hard to understand what he was saying with the accent. I understood enough that he said I needed to pay off my first bill first before they can add the discount and I’m like, “Yeah okay I can do that.”I get to the tech guy while trying to pay my bill early and he’s now telling me I don’t need to pay my bill to get the discount, he’ll send an email with the offer. Like a dummy I gave him

I received a call from 1 844 518 7852. They made me an offer. I ended up giving them my address and birth date, but then they asked for driver license number. As i was not certain i ended the call, is there a way to verify if a call from koodo is legit. they also sent me an email from this address koodo@e.koodomobile.com.