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For the past few weeks, there has been little to no cell service coverage in the Stephenville, Bay St. George, Port au Port region of Newfoundland.  Once 5G started showing up on my phone, the cell coverage disappeared. If I turn on and off Airplane mode, I get connected to an LTE network for a few seconds and you may be lucky enough for a text message to send. Then 5G shows up again and all service disappears once again. This is an issue for hundreds of customers. I have sent messages through Koodo Assist. Finally someone has gotten back to me and replied with this:REGARDING THE SERVICE DISRUPTION IN STEPHENVILLE: The investigation shows that the network in the Stephenville and Stephenville Crossing area has been experiencing coverage-related issues. While the system reflects both lines as active, active lines and a fully functioning signal in a specific geographic area are two different things, and that distinction matters here.The service needs to be fixed ASAP. 

Hi, I just did the Public Mobile to Koodo Fast switch today to the $30/50GB post paid plan. My current phone with PM sim is currently non functioning. Screen is busted and phone is not usable.I am currently abroad and purchased a replacement phone that only accepts esim. I provided all the required info during the fast switch including the EID of the new phone. My Koodo self serve account was migrated from Public Mobile but it appears the port did not go through. I suspect because I do not have access to my original phone Pixel 6 so I cannot reply to the port authorization  text. My new phone is an iPhone 17e  with esim only.After the fast switch I cannot access my Public Mobile account anymore.Can someone please help me resolve this issue. I have the Koodo reference number,  my new Koodo account number and my old Public Mobile account number if it helps.I cannot open a ticket with Public Mobile and I do not want to lose my current number.Please help!!

(Context):  --- Hello, I triggered a Public to Koodoo port via eSIM a week ago. After much back and forth with PM they’ve made my number open to port once again. They say the only way this transfer can be finalized is that if some Koodo agent will manually trigger migration.Some context from the Koodo chat:Currently abroad (No access to Fongo + any Canadian mobile number)  No access to PM account to trigger the activation myself (They said this is a server side issue they can’t really do much about — which I found to be a very odd reply but this whole situation is overall “wrong” and unexpected). I transferred to Koodo for their $30/50GB plan that was “specially” offered for people migrating to a postpaid plan to Koodo/Telus. Is there anyway I can get help with this and complete an agent approved migration. My PM number expires by the 19th of Aug so I would really appreciate help with this. 

Hello, I don’t know what to do, my home internet has not been working for a few days. The LAN connection is flashing. I have tried contact Koodo but I am out of the country and my family is without home internet for days now. Any advice? Thank you. 

When I got off my moms account and made my.own a very long time ago now the agent who helped me incorrectly spelled me name. My name is "Zoo" and the agent spelled it "zedoew" and I dont get why. It cant change it online and the agent who just helped me didn't understand. I upgraded my phone online and its coming in under the incorrect spelling of my name. What do I do?

Hello, I just triggered the Public to Koodoo port via eSIM. Whilst following the steps on checkout, I got sent an email to Complete my Registration. Then, I continued following the steps on checkout and on a page it displayed: “If you get an email about creating a Self Serve account, just ignore it.” I don’t know how this has impacted my registration but I can’t log into to Koodoo community using my email (the actual phone associated with the number, this is an alt). I really would like my Koodoo activation done ASAP due to some circumstances, would there be any way to verify my account with a Koodoo agent privately?? (I don’t see this option anywhere). 

I’ve been subscribing to the Koodo Steam+ package for the past year, but I recently received an advertising email from Koodo that said the package also includes premium membership for CBC Gem. I had no idea this was part of the package. Does anyone know how I can access that?Thanks very much!

I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Agent which will hold the package for 5 business days. When I went there today, Saturday August 15, the lady there could not find my package.  The lady tried to track the package. She said it was picked up by Purolator earlier this morning.When I got home, I tracked the package on the email. The package was picked up by Purolator this morning from the shipping agent. At 10:45am this morning August 15, it was "Returned to sender. Shipment no longer available for pickup"It was frustrating as it was only 2 days after the phone was ready for pick up but it was no longer kept at the agent for me to pick up. (The note says it would be at the agent for 5 business days)Can someone from Koodo help me how I should proceed to get the package of the new p

Hi, I’m trying to update my new address, but Koodo doesn’t seem to recognize it. When I enter my address using the automatic address lookup, it seems to find it, but as soon as I click on it the address field just stays greyed out and I can’t proceed. This happens in all of the major web browsers I’ve tried.If I try to enter the address manually instead, Koodo says it can’t find it. However, the address is correctly recognized by Canada Post’s address lookup tool. All of my other address changes went through without any issues on various websites.Any ideas?

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

Hi everyone,I’m hoping a Koodo rep or someone familiar with number recovery can help.We have two Koodo prepaid numbers that were recently deactivated after we unintentionally passed the 90-day renewal period by a few days (one was 5 days and the other 10 days) while outside Canada.I spoke with Koodo customer service today. The representative confirmed that:Both prepaid accounts have now been deleted because they passed the 90-day period. The phone numbers have not been reassigned to anyone else. The numbers are currently in Koodo’s number pool and will apparently be held there for another 90 days before being released. The representative said there was no way for them to recover the numbers or escalate the request and that we would have to wait until they are released.We completely understand that the old prepaid accounts cannot be restored. What we are trying to save are the two phone numbers.We would be happy to open two brand-new accounts (prepaid or monthly) immediately if Koodo ca

I need to cancel my stream plus it is due for a payment and i am not continuing the subscription. i was only able to get the manage subscription option on the cbc add on and was able to cancel that but i want to cancel it all. the chat bot is very unhelpful. anyone know how i can cancel this?

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

I’ve just bought two WF723CA home phone hubs to upgrade from WF721s. Taking my Dad’s sim card from the old hub and putting it into the new one is leaving me with red blinking lights which, according to the user manual, means SIM card issues. The old sim card was a nano housed in extra plastic to fit the 721. Do I have to go buy a new SIM card and register it through self serve on my Dad’s Koodo account for his phone number and phone service to work properly?

so for about a year ive been able to use my third party billing on microsoft and xbox, it usually asks me for a code during purchase to confirm and then for about a month it doesnt send any sms and just says error. i talked to xbox and it seems like its been blocked through koodos end. any way to fix this and unblock it? or is it a different issue. my phone bill is all paid up aswell.

Hello. I purchased Crunchyroll Mega Fan subscription. I received the emails for the receipt and the activation link. Every time I try to click the hyperlink, it takes me to my subscriptions but I don’t see the crunchyroll activation part.. I only have the Stream+ (which was purchased before). Will I be able to get a refund for it as it’s been days and the problem hasn’t been resolved? 

Do I still need to cancel and resubscribe to my internet plan if I plan on moving out in 2026?

IIf you  want to talk to a Human agent read below. Tried everything to talk to a person to know about changing plan. They asked to talk to a chatbot first.Before if we ask the Chatbot to schedule a callback, it was done right away.Now it redirects to a new chatbot, says Live agent, But no one replies,Frustrating.So, I asked Chatbot to Cancel My account, and it right away showed the option to Schedule a Callback.OR You can call a physical Koodo or Telus store , and ask them to schedule a callback for you.Hope this will help.To Koodo, if you dont improve this, I am porting to other company with 3 other accounts.  

My number was ported from another provider today and I didn’t receive the eSIM prompt.  I gather I need to get a QR code, but I can’t seem to figure out how to do it.  In self-serve, it won’t let me manage anything using email verification since my email is new (new account and all...).  So it can’t send me verification.  I desperately need my phone functioning ASAP and I can’t figure out how to get in touch with an actual person to help.  The person who did the porting gave me a support number but it’s Telus (yes, I know Koodo is a subsidiary) and there’s no one to take a call there, apparently.  What can I do?!

I need a 8 number puk lock but I don’t have any other phone to receive calls. 

My sim has been locked, I need PKU #  tounlocked, can someone help me

Lost cell service in ottawa this morning. Refreshed everything, restarted phone, removed Sim card and all other troubleshooting attempts. If its not a network outage, whom should I call to fix it?  

So recently I had an issue where my phone lost network connection. I received the koodo feedback email. I filled out the survey and in doing so I completely trashed Koodo's technical help infrastructure paying particular attention to Koodo Community as I feel it is useless and far more time consuming than it should be considering what I pay koodo per month for our 3 lines. When I completed the survey I get a message saying "we are sorry to hear about your recent trouble", then sent me here to the koodo community  to find help. Lord have mercy the amount of ignorance is staggering.Can't wait for my contract to be up.

I have been traveling in Australia and purchased a local e-sim. While switching over I somehow incurred an $18 roaming charge in error. Impossible to speak to an agent to have this removed as I cannot call from abroad. Please provide an email or someone I can speak to about this. Very frustrating attempting to get service 

My mother has been locked out of her Koodo account by a scammer, with her login email as well as her password changed. Koodo only offers a callback more than 12 hours from now. How can she access her account to prevent fraud?