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All discussions about other Koodo-related topics.

  • 992 Topics
  • 3,818 Replies
991 Topics
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Matthew_FRockstar
asked in Other
international 11b1

I just subscribed to international minutes 1000 per month on my Koodo plan and have run into an issue on the first call - I tried a UK landline number and get the 11b1 message. The minutes were active from yesterday and the landline is functional for other other users. Any ideas what's going on there? Thanks 

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Ella RoseOrganizer
asked in Other
Koodo internet not working.

So I have Koodo home internet. I've had it for several months now and it's been working well. Recently my Internet has stopped working. When I connect to the wifi my device tells me that it's connected with no access to Internet. I've tried all troubleshooting including unplugging the device and then waiting 30 seconds then re plugging the device, and I've tried factory resetting my Internet and neither fixed the issue. Now I'm trying to get a call back and the AI tells me it's too busy. Any advice? What do I do from here?

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Flo Koodo
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Matthew_FRockstar
asked in Other
New SIM old phone

I already have my own phone and a monthly plan with Koodo. I’m thinking of buying a new phone through them, but when I get to checkout, it makes me pick a new plan. I want to keep my current number, so my question is: if I just pop my old SIM into the new phone, will I accidentally end up with two active plans? Or will I just keep my old one since the new plan doesn’t get activated?

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hyi091890Beginner
posted in Other
Want to praise an employee for excellent service

Hello,I needed some help with my account and I am very happy with the service I got from the representative I talked to. I got a call from Juan, and he was very helpful and respectful letting me know what happened and offered great alternatives which I am very happy with. I couldn’t find something to send this message out so I’m trying here. I got a call today at 10:07 AM (PST), if that helps to find the right person :)Thanks!

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Georgia Koodo
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KatherineLBeginner
asked in Other
European travel pass question

Hello, I’m travelling to Europe and will probably need two consecutive 30-day European travel passes. The problem is that I’m travelling to the US first (for two days), then i’ll be on a ship for 10 days. I will be purchasing the pass today or tomorrow, but only want activate once I arrive in Europe in approximately 12 days, which it says it will do, but I want to make sure thatThe European pass doesn’t somehow activate while I’m in the US. (I get that the US is not a listed country for that pass, but I guess I’m worried about a glitch, since I’ll have US and international roaming on my phone while I travel.) It’s okay to purchase the pass 12 days in advance of when I need to first start using it.  I can re-purchase another pass easily from Europe, when the first one expires. (I’d love the option to do this via my online account, instead of through texts but oh well.) Thanks so much in advance (sorry, I don’t seem to be able to get out of numbered list format. :) )

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Leslie344Advisor
asked in Other
Support tickets or emails

Hey i cant seen to find the section where to make tickets,  i cant find a contact support emailWhats going on? im new to koodo and my modem will NOT connect to the 2 routers you sent me,  and my modem wont connect to my router i bought from amazonIve been stuck with no wifi for 3 months or so now,   with my modem dangersouly connected directly into my PC with no protectionI believe you need to contact me ASAP also lets work on making a support teamCustomers Need to contact the company,  not the communityWhats the community going to do?  take my modem and recode it?  what is the community going to do? send me a working modem? Im so lost   i dont understand how your customers DONT have access to any ticket systemI lost my phone so you cant call mei noticed Koodo only does call backsThis is UNACCEPTABLE!Make a ticket system

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alphadaBeginner
asked in Other
cant call government numbers

I cant call government numbers but any other number is okay.  What is going on?

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Fernando rodriguezBeginner
asked in Other
SERVICIO DE INTERNET

Bonsoir, nous n'avons plus de servicio de Internet desde el 24 de abril y el material que nos ha enviado no funciona plus. Cela a été très mauvais pour nous parce que nous travaillons numériquement. El nuevo equipo no ha vuelto a llegar. Combien de temps devons-nous escorts ? Ils nous ont fait du mal Fernando Rodríguez  

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Caitlin Marie
Caitlin MarieBeginner
asked in Other
Reporting a death

Hello, I am trying to figure out how to cancel my dad’s phone account after he passed away. Is there somewhere to fax the death certificate?

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Allan M
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jeff.mccarthyConnector
asked in Other
When coming to koodoo from another carrier

Hi - so when adding a new line - at what point does the phone line transfer?I’m wondering if my kids will have ‘no cell service’ if it happens BEFORE we get the SIM card, or if the transfer really only happens once the SIM card is in place and activated.

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BeenaBeginner
asked in Other
Number got deactivated before the actual time

Hi, I spoke to a rep today about deactivating my number from May 7 onward as I am moving out of the country but it got deactivated today.  I need to use my number until May 6 midnight. Since my number is not in use how do I make calls and access the internet until May 6 midnight? 

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JonJohnson
JonJohnsonBeginner
asked in Other
New Password Reset Error

System is requiring that i follow new security protocols and add new passwords1. enter phone number and verify via SMS DONE and COMPLETE2 enter email and verify via Email DONE and COMPLETE?3. System then asks me to enter two new passwords that match and meet the requirementshave done this several times the systems says passwords meet the requiremenst then error message and doesnt let me go any furtherHave also let the system generate passwords for me and that does not work eithersee screenshot belowSo i cant log in to get any help either  

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BR250
BR250Beginner
asked in Other
Esim setup after phone reset

I just returned from the Apple Store where my iPhone needed a physical fix as it was, ironically, not connecting to cellular networks. My phone now has regained that ability, but as part of the fixing process all the data had to be erased from my phone —including the esim data. The phone has been restored from the backup but the esim data is apparently not included. How do I regain my esim info so I can return to using cellular services?

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Dinh
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PG19Beginner
asked in Other
Easy Roam Travel Pass vs Easy roam - billing

I already have Easy Roam as an add on to my plan.  Am travelling to the US this week and am likely to use my phone most days, so purchasing the 7 day Easy Roam Travel Pass is likely a better choice.   Can anyone confirm that if I purchase the Easy Roam Travel Pass, the Easy Roam daily fee will NOT also automatically kick in?  Am wondering if I should turn off Easy Roam before I buy and use the Easy Roam Travel pass.Tks.

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James077Organizer
asked in Other
Will a Samsung S24 purchased from Telus work on Koodo network?

Well, the title pretty much is my question --  will my Koodo SIM card work in an S24 that was purchased from Telus?  And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?   

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Melanie57Beginner
asked in Other
Unable to connect with Blink cameras

I recently bought two Blink cameras to monitor an elderly relative. I can access the cameras on my phone while I’m at her location, but anywhere else I get a network failure message. Blink suggests it could be a security setting issue on my phone, or a data limit problem.  Can anyone help? Thanks. 

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clairezhaoBeginner
asked in Other
Easy Roam travel Pass （US）data

How much data is included in the $40 7-day Easy Roam Pass when traveling to the US?

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jenalisonBeginner
asked in Other
Easy roam vs easy roam travel pass

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

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destructokatBeginner
asked in Other
Will a koodo representative ever ask me to change my password?

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?

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runrtyBeginner
asked in Other
I want to cancel my account

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

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ShinShin
ShinShinOrganizer
asked in Other
What is a Tab?

What is a perpectly mean of tab?

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Allan M
Vince S
Vince SBeginner
asked in Other
Telus Film and Series

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

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danielforcierBeginner
posted in Other
illico débarque sur la télé

J'ai un forfait illico+et il dwbarque toujours sur la tele  

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Flo Koodo
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KTudBeginner
asked in Other
every single incoming call (even those in my contacts) says Private Number

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​

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MyzaBeginner
asked in Other
Azores - Roaming - January 2025

I would like to know if the Azores (Portugal) are still included in the destinations covered in the European Roaming package? The question was asked one year ago and Darius Koodo said yes, it was included. But this could have changed since last year, therefore I am asking the question again. Thanks 

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