My internet was supposed to be activated June 30 and I received a call at 6PM that day saying to wait until tomorrow as an activation could not be confirmed. July 1st I plug in my modem and receive an email “Your New Koodo Activation Date, July 1”. It’s midnight and I still have no luck, my US and DS light are solid green but my online light has been flashing for hours. I’ve reset the modem 10 times and unplugged and unplugged several times. I’ve even tightened the coax cable with a wrench. Nothing is working and it’s becoming super frustrating as I have an important work day tomorrow.
Question
Online Light Flashing Post Activation Date
Since it is not working when you reset the modem and other troubleshooting attempts have not worked, did you do a factory reset of your router? https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router
Have you tried downloading the Koodo Internet app and following the steps to fix the issue with your service? https://www.koodomobile.com/en/help/troubleshootkoodointernetapp
Yes I’ve tried everything. Also, I can’t do a router check in the app without being connected to the wifi. Right now my online light is blinking and it’s not turning solid green.
Since it is not working when you reset the modem and other troubleshooting attempts have not worked, did you do a factory reset of your router? https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router
Have you tried downloading the Koodo Internet app and following the steps to fix the issue with your service? https://www.koodomobile.com/en/help/troubleshootkoodointernetapp
Yes I’ve tried everything. Also, I can’t do a router check in the app without being connected to the wifi. Right now my online light is blinking and it’s not turning solid green.
Let me flag a rep for you.
Is there nothing else I can do? I’m genuinely considering filing a class action lawsuit as I know I’m not the only person with these issues.
There is nothing else you could do if you followed both the troubleshooting steps shared previously and those outlined here. If those don’t yield results, you need a rep to see what is going on. This seems like there is a delay in the activation date for some reason, but you would need a rep to investigate to find out why as it should be active. It can also be faulty equipment, but you won’t know until they confirm the service is active on their end to narrow down the problem.
A rep on here will respond, but response times can vary. In the meantime, you can also speak with a rep through Koodo expert messaging when they become available (9am to 9pm local time during the week) or by scheduling a call with a rep through Koodo assist. Both of these can be found in the link; it wouldn’t hurt to try to get assistance there while you wait for a rep to respond here. Support Homepage | Koodo Mobile
There is nothing else you could do if you followed both the troubleshooting steps shared previously and those outlined here. If those don’t yield results, you need a rep to see what is going on. This seems like there is a delay in the activation date for some reason, but you would need a rep to investigate to find out why as it should be active. It can also be faulty equipment, but you won’t know until they confirm the service is active on their end to narrow down the problem.
A rep on here will respond, but response times can vary. In the meantime, you can also speak with a rep through Koodo expert messaging when they become available (9am to 9pm local time during the week) or by scheduling a call with a rep through Koodo assist. Both of these can be found in the link; it wouldn’t hurt to try to get assistance there while you wait for a rep to respond here. Support Homepage | Koodo Mobile
Just spoke to a rep, they confirmed it was activated yesterday and they’re apparently sending a tech tomorrow. I received an email with my shipping confirmation for new hardware. I’m at a complete lost for words as I thought it would be an easy Internet to install.
It’s easy when it works. Unfortunately the nature of self-installation means any setup snags take time to get a tech out and new equipment to troubleshoot beyond what the customer can do.
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