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All discussions about other Koodo-related topics.

  • 5,105 Topics
  • 27,398 Replies

M
markyrandhawa

calling advisor
Solved

can anyone help me with the steps to call in koodo advisor?

39 1
1 month ago
R
Raju Brar New User

Upgrade question
Solved

Is anyone able to tell me how long I need to wait before I can upgrade again? I upgraded a few phones over the holidays but now I cannot upgrade anymore. This has nothing to do with the tab as I ahve paid it out and the account is well over 90 days old. I simply cannot see any phones when I login...

64 4
T
1 month ago
D
dil dil

Refer a friend credit
Solved

my husband and I both are with koodo on one account and have referred at least a dozen friends for the refer a friend credit. We keep getting confirmations and to refer more so we do. However we keep paying our bills and our bill this month which we paid reflects some credits but not all. Does an...

57 4
1 month ago
Y
Yanping

Does Koodo still have human support?

I have a payment issue and need to talk to a human not machine, unfortunately, I tried several times and each took me more than one hour to wait and no body pick up the phone. I am wondering if Koodo still have human to do the customer service or all of them were replaced by machine.

357 12
1 month ago
J
justin

Anybody know of a good solar charger?
Solved

Has anyone found a good solar charger for smart devices? those that normally charge via usb cables. For example, ebook, smartphone, tablet, cameras, etc

49 21
G
1 month ago
J
jrzus

Offer match

Hi there is a offer on Public Mobile for 5gb for $40 plan, do you match that offer

67 3
B
1 month ago
bonez New User

Spending limit not lifted
Solved

So I am currently on a spending limit program and have passed my 6 months with no missed/late payments. I was given the impression that my limit would be removed automatically after this period. I am looking to potentially complete a phone upgrade and I'm only being given the option for no tab. How...

85 3
1 month ago
khewlitt

Cancellation Question
Solved

I'd like to cancel a plan i set up that I haven't transfer my device to - I changed my mind and have decided not to transfer my service - how do I request a cancellation when I don't have a Koodo phone set up?

82 2
G
1 month ago
Q
QueenieG New User

OLVED Cannot make outgoing calls from Cuba to Canada (can receive calls from Canada, can make local calls in Cuba)?
Solved

Everytime I dial a number it says call barring is on. But checked my phone and it is not. Please help.

145 11
1 month ago
Bobbi-Marie

Lost Phone
Solved

I don't have a landline but lost my phone and locked myself out of my voicemail. Can you please help me? Thank you

41 4
1 month ago
M
Mulhollandca

Where are all the people?
Solved

When I call in to Koodo, I would like to talk to someone. Not Text or chat. What is going on with this customer service?

78 5
2 months ago
G
GaryD New User

Samsung a8 2018 fm radio?
Solved

I just purchased a Samsung a8 2018, one of the reasons I picked this phone was because it has fm radio on it. I have set my phone all up and found it has no fm radio app. Searched the play store & galaxy app store & cannot find the stock app, any help would be appreciated.

158 3
G
2 months ago
ShortTermHelp

Deceased Relative
Solved

I already submitted a claim to have my relatives phone cancelled. They said I would hear back in 3-5 business days but it has been 10 or more and no response. Please let me know what I have to do to talk to someone from Koodo on the phone to finalize this process so we can move on with grieving. I h...

86 4
2 months ago
I
IKjules

Tax Exemption form
Solved

Does KooDo have a Tax Exemption form for first Nations in BC?

146 2
2 months ago
U
username0001

Voicemail hanging up
Solved

I'm trying to access my voicemail, but it keeps hanging up as soon as I dial it. I am using a OnePlus6 (unlocked). I've tried restarting the device and taking the sim card out for a few minutes as suggested here, but that didn't work. Does anyone know how to fix this?

70 8
2 months ago
T
TheMasterCado

Wifi calling for unlocked phones.
Solved

Hi, I just tried to enable Wifi calling on my One plus 5T and I can't get it to work. On the Wifi calling page on Koodo's website, it is written that I should be prompted to enter my phone number to receive a password, but I'm not. Please help me with that, since I switched to Koodo, reception is w...

258 12
P
2 months ago
K
kittyroara

Hotspot Data Sharing Between Koodo Mobile Phone Users (Pseudo Family Plan; Share One Plan's Data)
Solved

Since there are no Family Plans with Koodo (bummer! Fix that Koodo!), is there a way to share a hotspot so that another Koodo user can have data for the month and cancel the data on their plan by downgrading to one without data? I assume it would only work when we are in close proximity? What abou...

95 5
K
2 months ago
E
Elspeth New User

Service issues in US
Solved

My husband is a longhaul driver. The last few weeks he has experienced a loss of service in the Kent/Seattle , Washington area numerous times. He is unable to call or text on his iphone. Phone and service are fine anywhere else. Has koodo had issues using towers down there?

69 6
E
2 months ago
L
Larry New User

Unable to receive SMS verification from Uber short code # 827222
Solved

Hi. I'm trying to set up my Uber account and I'm not getting the SMS messages from them. They have double-checked to ensure that my phone # is correctly registered and set-up to receive notifications from them, but the SMS messages just aren't coming through. Is Koodo blocking Uber's short code #...

125 8
L
2 months ago
B
Bobby1984

Suprised and satisfied customer

I've only been with koodo since March 2018 as a prepaid customer and recently I answered a call from koodo and they said that I'm a valued customer and they switched me to a monthly plan with a 20$ a month saving cuz I use to get the 55$ pre paid plan and by switching to monthly well I have the exac...

45 1
D
2 months ago
R
Raymondjb New User

While tethering data, is there any work around for getting out of strict NAT?

Hello Everyone Some games won't let you play with friends (For example Call of Duty Blackops 4) for PS4 while tethering data I always get strict NAT. I tried using a port forwarding app and a VPN for my android device but I cannot get a moderate NAT type. Just wondering if anyone was able too do th...

124 5
R
2 months ago
K
Khadija k

CANCELLATION- I’m outside of the country

Hi I would like to cancel my service. This is the phone number 1 (416) 881-4999 I am not in Canada yesterday Koodo never gave me a call back while I was there. This whole Koodo assist is bs.. CANCEL IT PLEASE EFFEVRIBE SATURDAY JAN 12 2019 ASAP

75 2
G
2 months ago
Bhargavi.K New User

NEW CONTRACT PHONE ACCOUNT SHOWN AS CREDIT CARD IN Credit Bureau Report

I am new to Canada. Reached on November 24.I have taken Iphone6s phone on contract base at walmart on November 26 with Koodo network with 0 down payment.When i went to bank for credit card apply they have pulled the credit report ,In report the koodo account is shown as credit card in the report and...

433 29
L
2 months ago
S
Steven Carson

Need help activating my new phone from koodo then deactivate my old phone
Solved

I am not good at self serve. I need help to activate my new phone I got in the mail from koodo, then deactivate my old phone

64 1
2 months ago
D
DavidbivaD New User

3G Data Issue
Solved

I can't connect to the Koodo data network when I'm connected to 3G. It only works if I'm connected to LTE. This makes no sense to me. I scheduled a callback for tech support, but thought I might as well ask on here just in case anyone else has experienced this. I've already tried resetting network...

159 7
D
2 months ago

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