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All discussions about other Koodo-related topics.

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Kerrdon

Lost phone, can't order new one online because I can't get the verification code.
Question

Yesterday while fishing my phone went overboard, thankfully it was paid off this time!! I am wanting to order a new phone today online, however am unable to get the verification code because my phone and sim are gone. Any way around this or do I have to drive out of town to a Koodo store? Also, if I...

105 2
1 month ago
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kunique

Dropped calls Samsung Galaxy A50
Question

I have had my phone for approx. 3 weeks and now all of a sudden today it is dropping calls. They drop approx. 10-20 sec into the call.... What can I do? So frustrating..

134 3
1 month ago
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madorejulie

Placed two orders. One went through, Koodo cancelled the other one
Solved

So I placed two orders on Friday, one for myself and one for my husband. Both went through fine, but while I received my phone today (Monday), the order in my husband's name was cancelled by Koodo without notice, and I don't know why. I used my credit card for both. Can anyone enlighten me? Thanks

154 4
1 month ago
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orangem

Prevent port outs?
Question

Hello, My question is what can one do to prevent port-outs? I talked to a few Koodo reps and they said all the other provider needs is a Koodo Account number, phone number and name to initiate a port out. If one has those info than a "sim-swap scammer" can port out an unsuspecting customer. Is th...

87 1
1 month ago
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Rui New User

Why won't you give me SERVICE!?!?!?!?!?!?!?!?
Question

Ok. So I'm so freaking pissed at Koodo! Two days ago I was in a retailer and see a in store offer (Koodo had a table). So I inquired what is the deal. $40 for 4GB for 12 months. Okay, not bad so I decide to port over my wife's number since she only needs 4GB and it's a bit cheaper. I provide the r...

1103 19
1 month ago
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HelpNeeded456 New User

Xpresspost how long? canada post ridiculous
Question

Getting annoyed, wonder if Koodo gets their money back from Canada Post for delays. Thought Xpress post was guaranteed two business day delivery. Ordered my phone the 12th. Koodo shipped the 14. Canada Post picked up 14th in Mississauga. 15th item processed in Montreal in afternoon..then at nigh...

135 3
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1 month ago
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HelpNeeded456 New User

When will order be shipped?
Question

I placed an order for a P20 Monday the 12th around 330pm EST. Since then when I track order it says "Approved -Your order has been processed and will ship soon. Once shipped, a confirmation with tracking information will be emailed to you" On other forums I see someone posted Monday that they plac...

225 5
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2 months ago
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User-name New User

Phone Agent - No Help

I called Koodo at 1 866-995-6636 asking if they can switch me from Public Mobile to Koodo. Agent told me to go to the store ! How come Fido and Virgin can do activation other the phone, but not Koodo?

478 7
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2 months ago
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nannylp

Stolen Phone
Solved

my phone was stolen ... will koodo replace it

543 2
D
2 months ago
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Heo

please help.
Solved

I am so sorry. I didn't write my room number. Please, send again. My room number is 908. Address is right only miss 908. If you can't please, reply to me about how can that. My name is xxxxxx Phone number is xxxxxx

312 4
2 months ago
CamMoffitt

trade in
Question

How much would I get on an iPhone se 32gb space gray in perfect condition?

100 2
G
2 months ago
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Santoku

Wifi Calling and voIP in Saskatchewan...
Solved

When will WiFi calling and voIP finally be coming to SK on Koodo ? I had this service back on Fido with an old iPhone 6. Not sure why SK seems to be the only excluded province. Any insight from Koodo reps ? Thanks.

430 2
S
2 months ago
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Dwayne_888

Network differences between Koodo, Public Mobile, and Telus?
Solved

Rather than posters speculating, is there any published public literature stating what, if any differences there are between the main Telus brand and it's flanker brands like Public Mobile and Koodo? For example, it's been demonstrated in some locations, all things being equal with the same device...

5957 25
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2 months ago
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NLR

Outage in Peterborough now?
Question

Is there an outage in the north end of Peterborough right now? (July 31, 10:13 a.m.). I've got no bars and can't send texts or make calls.

57 2
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2 months ago
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SPL2 New User

Kodoo Pay Portal Not Working.
Question

Recently broke my phone, went to find a new phone to replace mine and was going to Upgrade to a P30 on a small tab. Added everything to cart, picked my new plan etc and when trying to checkout I have put in all of the correct information for my Credit Card, it is 100% correct, and no nothing has cha...

90 11
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2 months ago
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Jess86 New User

where is my effin lte
Question

Havent had any coverage at home since july second. My 600$ signal booster which use to give me 4-5 bars of lte now gives me 1 or 2 bars of h+. Cant call or send emails further less use my internet. Husband with telus gets 2 bars lte... why koodo????????? Tower down? Need this fixed asap

438 11
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2 months ago
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Patrick Brock

Does the Wireless Home Phone service work in the event of a power outage?
Solved

Just looking for some details on the Wireless Home Phone service.  Seeing if it is an actual option for my elderly relatives. In addition to the power question with the Voicemail 10 am I correct in saying you only can get 10 messages which are kept for only 10 days? Also what if you need more...

258 6
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2 months ago
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Lynda Barker

Freedom Mobile
Question

How can Freedom Mobile give the phones free with a 2 yr contract? .

553 7
2 months ago
salter

Lost my SIM Card while traveling, need to deactivate it.
Solved

I am currently traveling outside of Canada, and took my Koodo SIM out of my phone to use local SIM cards while traveling. I have lost my SIM card and would like to deactivate it to make sure that nobody puts it in their phone and A. gets my text messages/calls, and B. runs up my bill with roaming an...

183 4
2 months ago
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Amanda Smith New User

Historical data usage
Question

Is there any way I can see my data usage for the last few months without having to call customer service?

101 3
2 months ago
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nitroblu

How do I re-subscribe to Koodo offers?
Solved

I think I accidentally unsubscribed from Koodo offers sent via text message. How do I re-subscribe to them?

870 14
2 months ago
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Alireza_F

Refer credit
Question

Hi everyone. I referred my second friend 3 weeks ago. but when i received my bill for this month, i saw "refer friend credit" is $5 instead of $10 ? actually this is the first bill with this amount. i want to ask why this happened? Thanks

163 2
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2 months ago
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Simon South

Getting calls from 1-866-995-6636?
Solved

Twice now in the past few days I've received a call supposedly from Koodo's customer-support number, 1-866-995-6636. I didn't answer and the caller didn't leave a voicemail either time. Has anyone else been receiving these calls lately? Apparently a year ago somebody was making calls pretendin...

22473 5
G
2 months ago
triggered123 New User

Negative Balance & Self Serve

Koodo does not know how to handle a credit balance.

220 2
2 months ago
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PhilBeau

Unacceptable service
Solved

I am a 25 years old man. I've been with Koodo since I was 16. I have worked in customer service for Rogers before so I know how it works. At the moment, I need two things from the costumer service. I want to know which number called me on a specific date and time to leave insults on my voice mail...

326 3
2 months ago

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