Koodo Community

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All discussions about other Koodo-related topics.

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triggered123 New User

Request Everything Koodo Has On Me

Question

Is it possible for me to request and receive every information Koodo has saved on my profile/account that reps can see? Another provider, which I am not a customer of, leaked private information about their customers. I want to see what information Koodo will leak about me one day if they haven't d...

Jeff Edward Rose

Click-bait SCAM Alert using SMS

Received text "mobile home" from a number in area code 250. It is a US area code and I live in Canada. The next day I received a text from 443-215-7364 stating there was a billing error with a suspicious link to click to remedy the situation. Copy of text below: WlRELESS BlLLlNG SYSTEM ISSUE. (613-5...

Hhaisha

Refer a Friend

Question

My friend referred me and I put in my number and I got an email saying that I put in the wrong number (which I'm skeptical about). I pressed the link in email and it sends me to another link that sends me another email that makes me do it all over again. I feel like it's a way to lure you in but no...

Findmydream New User

Koodo text came in at 2:04 am

Question

The text was advising that there is going to be an alert ready test on May 8. First of all is this legit? There is a link in the text but I didn't follow it. Second, if it is legit then why the heck did they send it out in the middle of the night? Scared the heck out of me as I don't generally get t...

elson New User

forgot password,

made a new password for this site , (forgot the original one). How do I get back to the answers to my previous question/replies after signing in with old password? I am back into the site but see no link back to answers / help under the old password.

evilsailors

Koodo Home Phone to Prepaid

Question

I'd like to transfer our current Koodo home phone plan into a prepaid account (i.e., move the phone number to a cell). Is there a simple way to do this? I'm assuming it means acquiring a new SIM?

KNgan

P30 Pro color availability

Question

Does anyone know if Koodo are planning on stocking P30 pro in other colors than black? The Breathing Crystal color was available during pre-order but no longer in stores (Québec) or online.

HunterMabee

Ordered phone online asking to verify?

Question

I paid off my tab & upgraded my phone online on koodo's website. I originally had a S9 Plus, switched to the note 9. They're threatening to cut off my order, if I don't verify but it's the weekend, and their 1800 number is not working...... So how the heck do I verify?

Faiza4u

Cancel order

Question

How do i cancel my online order before shipping to me and how to return back

AsianStew8

How To: Referral Credit After Activation

Hey, I did a search, just wondering if anyone has found a solution to this? If not, are we authorized to post links to the referral within the community posts?

ymerej New User

911 in USA

Question

if I am using Easy Roam while in the USA, is 911 service available?

Sam_H

VoLTE and Wifi calling on international version S9Plus

Question

Hello all. Looking for some assistance. I have a international Dual SIM version of the S9Plus. Ive been using the phone on Telus and Koodo without a problem. And noticed that the phone has VoLTE and Wifi calling features. I contacted Koodo. And they provisioned my account to have Volte acce...

Noel

Moved provinces, is VOiP my best option?

Question

I recently moved from MB to QC, I understand I'll need a new number (I now have a QC acct and an MB acct). I want to keep my MB number tied to my new QC number for the next few months for a smooth switch-over. I no longer want my MB acct however and if I stick with Koodo I'll need to be paying for...

ben.to New User

Subscription to Text Offers

Question

Is there a way for me to check if I am still subscribed to text offers? I honestly don't remember if I unsubscribed at some point in the past and so I went through Self-Serve to see if I could find something to check or uncheck to re-subscribe to text offers, if I had unsubscribed in the past. I...

Ginayun

I got samsung galaxy a9 pro, i changed my sim card to new phone but only network is not working

Question

Hello I need technical support! I got new phone from Korea and tried to use it. However, when i change my SIM card to new phone, only network is not working. I checked samsung service center for this problem but they told me better to check with Koodo. Samsung service said this phone may not reg...

friendof2005

I referred my wife but the koodo executive added a line to my account, so will I be denied.

Question

I referred my wife but the koodo executive added a new line to my account, so will I be denied.

oliviad

how to use the PIN PURCHASE bought from chain-stores to pay the bill?

Question

71_squareback

adding a non koodo number to receive data alerts

Question

both my kids have koodo phone, well not yet they are an Easter gift but before i give them the phones, i would like to know if i can add my non koodo number to receive account alerts? thanks in advance

skids22

For the unlocked (international) fans - The big three Canadian network frequencies

Not planned

Partial C/P from http://www.tintedgreen.net/guide-will-my-cell-phone-work-insert-canadian-carrier-here/ Telus (including Koodo) 2G CDMA 850/1900 EVDO 850/1900 3G (and fake 4G) HSDPA 850/1900 HSPA+ 850/1900 UMTS 850/1900 WCDMA 850/1900...

Debers

Beware the US border

Beware the limited sensitivity of the Koodo network This evening, while in a building on the seafront of Sidney, Vancouver Island, BC my phone received a message that it was roaming in the US. My phone has never been in the USA!!! Clearly the Koodo network cannot differentiate between Canada and...

Dago New User

Call Display+

Question

The Koodo website has a listed Call Display+ as a feature that's available to anyone with a phone that is capable of it. However, I have never had this feature on any of the phones I owned. Whether it's been an iPhone or Andorind. It's not listed as an add-on either. So, is this a feature that is av...

BrendaBeal

Upgrade discrass

Question

Paid off tab march 26 upgraded phone and then 2 weeks later get an offer of upgrading phone you get 10gb for$60 so i call koodo and they will not honor this because it was 2 weeks prior to offer. How is that my fault?Should want to keep customers happy right? It's not fair

ap81

Lost service in Edmonton.

Solved

The search function is terrible here. It looks like koodo service is down across canada. Does anyone have any idea what's happening? I've never lost service like this before out of the blue.

Shay123456

Service dropping constantly? No service on phone

Question

Is anyone else in Calgary having issues with phone service today? Mine keeps kicking me in and out of service, I checked and I've paid my bill. I also have restarted my phone a couple times. I called from my desk phone and I've been told 1 hour wait for help...

Jan Hope New User

Koodo is increasing rates for its own Legacy Customers and Migration Plans from Public Mobile

Question

I switched from Public Mobile to Koodo around 2 years ago in order to avoid price increase. Everybody assured me that Koodo is not like Rogers and Bell and usually don’t increase rates for Legacy Customers. Obviously, it was special offer and “not in market” plan at that time. In the section of my a...

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