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All discussions about other Koodo-related topics.

  • 996 Topics
  • 3,938 Replies
995 Topics
Vince S
Vince SBeginner
asked in Other
Telus Film and Series

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

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danielforcierBeginner
posted in Other
illico débarque sur la télé

J'ai un forfait illico+et il dwbarque toujours sur la tele  

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Flo Koodo
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KTudBeginner
asked in Other
every single incoming call (even those in my contacts) says Private Number

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​

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MyzaBeginner
asked in Other
Azores - Roaming - January 2025

I would like to know if the Azores (Portugal) are still included in the destinations covered in the European Roaming package? The question was asked one year ago and Darius Koodo said yes, it was included. But this could have changed since last year, therefore I am asking the question again. Thanks 

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lester44Rockstar
asked in Other
another wifi calling issue

When trying to connect to wifi calling, this is the message i receive when i enter my phone number to get an access code “ A System Error has occurred. Please try again later”. Been doing this for 3 days. Tried as many different things as this forum has suggestedAny help greatly appreciatedLester

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JamvencarterConnector
asked in Other
Stream Bundle Activate stuck

Hello, I recently got the stream plus plan. I got all of them activated but telus tv. It set me up but on the koodo website it still shows activate, alongside I am getting emails asking to set it up from Koodo. How can I fix this, any assistance is apprecciatted thanks.

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EIKBeginner
asked in Other
Netflix 4K

If I take the Netflix Disney Prime bundle...can I upgrade only the Netflix to 4K ? 

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PoonieBeginner
asked in Other
When calling 1-800 OR 1-888 prefixes uaing Koodo, is there a charge?

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

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Hugger1
Hugger1Advisor
asked in Other
SIM/SD cards

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

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Hugger1
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ateeahsanBeginner
asked in Other
Stream+ Franco+ Basic Availability in Ontario

Hi,I am interested in the franco+ version of Stream+, however, I do not see it listed as an option. Is the service limited to residents of Quebec only?

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Georgia Koodo
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HeidiPBeginner
asked in Other
Extra SIM Card

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

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Michael GrennanOrganizer
asked in Other
Phamtom Voice mails No Caller Number Silent Voice Mail Silent Message

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more.  I have an iPhone 6S.  It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM. 

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lfergussonBeginner
asked in Other
Easy Roam travel pass for south america

Is there an easy roam travel pass for South American - interested in Argentina specifically 

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Bonnie Newman-Van Every
Bonnie Newman-Van EveryBeginner
asked in Other
warranty on phone cases

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

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DennisMobile Master
posted in Other
Black Friday Prep! Even if you do not plan on making any changes/purchases

Over the last several years, Black Friday at Koodo (or in the industry) has been the biggest and busiest sales weekend of the year.  Expect the best deals for plans and phones and especially “Evolving” deals when every player tries to out do and/or match each other’s offers.Because of these evolving deals, please give your Koodo sales rep some slack as these changes may happen faster than the rep can be updated Stores/kiosks will be busy and a bit chaotic, so expect long line-ups.  If you only have 15minutes to pop into a store for something, this is not the weekend for this. If you just have any question unrelated to Black Friday, this is not the weekend for this.  This includes other personalized promos, phone questions, etc.  Sales reps rely on commissions.  This is how they make their living.  This is not the weekend for anything not related to Black Friday Do your research, know what you want, get it and move along quickly.  It will be a fairly busy.  Don’t be that person that wi

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TelephoneUserBeginner
asked in Other
Koodo connection quality in Old Crow, Yukon?

Hello,I will be spending some time in remote Yukon (Old Crow and some other sites).  I know Bell has furnished towers in remote communities, but I would like to confirm that Koodo as a 2nd tier Telus carrier will work fine up there.  My concerns is either my device being kicked off if enough Bell customers are using the tower, or my connection being throttled or only intermittently working whereas a Bell or Telus customer would work just fine.Thanks so much for any experience anyone has on this!

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Allan M
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threehappypenguinsConnector
asked in Other
TELUS Health MyCare App?

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

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Flo Koodo
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andymhancockLeader
asked in Other
How to control voicemail transcription

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?

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LauriewaBeginner
asked in Other
koodo basic voicemail not working

I have basic voicemail with Koodo month to month plan, I was able to retrieve voicemails a few weeks ago and now when someone leaves a message and I go to voicemail box it says I have no messages.  i figured it out thanks had live voicemail auto enabled on device after sw update on iPhone. 

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Aunt ShaNew Member
asked in Other
Data Usage

How do I check my data usage for the past six months? 

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doug.eppConnector
asked in Other
Need help porting from voip.ms (can't receive sms)

I’ve just opened a new account with Koodo and I’m trying to port my phone number.My phone number is currently with voip.ms, not a traditional carrier.In order to proceed with the port process, I need to respond to an SMS message. However, I haven’t received the SMS.My voip number often fails to receive automated SMS messages. (This is part of why I’m switching). I tried calling customer service, but again can’t proceed without being able to receive an SMS message. Is there another number I can call to speak to a representative?

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Mercedes Marie
Mercedes MarieNew Member
posted in Other
disregister from android next-gen messaging

I got a text saying I need to disregister from Samsung next gen messaging how do I do that

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Flo Koodo
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FrostyIceConnector
asked in Other
Why Does Koodo Censor SMS Messages???

Koodo is completely censoring my SMS messages!! This was in  Sept 2024.I confirmed this by trying to send the message from one Koodo to another; both directions. WTF!!Phone 1 (Linux OS): So I know the OS is not blocking the SMS.Phone 2 (Android OS) Normal google based OSHere’s what I sent:Try 1, 2, 5, 6https://lu.ma/3xdktv2iTry 3, 7Hardware Unconferencehttps://lu.ma/3xdktv2iTry 4. (not blocked)TestTry 8.Hardware Unconference_https://lu.ma/3xdktv2iTry 9.Hardware Unconference//lu.ma/3xdktv2iTry 10.“Hardware Unconferencehttps://lu.ma/3xdktv2i”Then I tried to send from the other phone. Also blocked!!Why, or why is Koodo blocking perfectly valid links??? Not impressed!What else does Koodo censor?

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Timo Tuokkola
x97gfq
x97gfqBeginner
asked in Other
Is this a phishing email?

 

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Allan M
AmyCDC
AmyCDCBeginner
asked in Other
using US eSim card while travelling to US from Canada

Hi!Travelling to the US from Canada for a week.It is looking like the best option for me is to purchase an eSim once I get to the US, I really like that I can download & set up before leaving Canada! However, I'm trying to figure out how to have texting included. I see that Saily doesn’t include texting but Airalo has the option but also includes calling, which I don’t need.Without going into a major rant about what I've gone through w/Koodo w/r/t removing the easy roam, I’m 100% unwilling to use either their easy roam or the pay per use option and want to avoid any opportunity for them to ding me.SO I guess my question is,  will taking my Koodo sim card out for the duration of my trip avoid any chance of being dinged for roaming for data or texting? Or do I have to go that far?And am I understanding correctly that by removing my sim card & using the eSim in the US, it won’t be my phone number that shows up if I text someone?I’m glad there are other cheaper options out there, b

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Flo Koodo

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