Koodo Community

Other

All discussions about other Koodo-related topics.

5,051 Topics
27,071 Replies

siguy123 New User

Is Koodo having a Boxing Day sale?

Question

I'm assuming they are doing it on the 27th? I just want clarification if possible.

llamas New User

How can I contact a human customer service rep by phone?

Solved

Getting pretty frustrated here, I just want to talk to someone about cell signal issues and I keep getting redirected to digital assistant. How do I talk to a rep?

BobTheElectrician Active User

Probably time to take an extended holiday from this board

Since the switchover from the older board, very little here but complaints about web-store delivery and other mechanical problems over which the user community has no control or anything positive to offer. Some are issues due to Canada Post rotating strikes, but they don't seem to be entirely to bl...

stevenbrown97

appacation

Solved

im trying to see if i can be approved for koodo service

wrrd

Is 4702 a legitimate Koodo SMS short code?

Solved

I received a "quick survey" message from 4702: Koodo: 4 quick questions with help with your service! ... Is this legit, or is it some kind of scam? How can I look up short codes to verify that this is, in fact, Koodo?

hkoo980324

How to talk to a real rep?

I wanted to cancel my account so I tried contacting a real person to talk through the customer service but it just contacted me to the virtual assistant directly. How do I talk to a real person?

rob.g

Existing Koodo Monthly customer swap Micro to Nano SIM

Solved

Getting a new phone (not from Koodo). Already on an existing monthly plan with a micro sim in the old phone. How do I get a new nano sim for free?

Terri Davidson

Wireless home phone

Solved

I have had the wireless home phone service for about 6 months. I was having issues with reception and purchased a new set of cordless phones.Lately, everytime i use the phone, there is static on the line. I didn't think it was the phone set, because it is brand new. Has anyone experienced static on...

Caligirl

Cancelling service

Solved

Monthly customer with own phone. Can I cancel at anytime?

K8e33

Keep my phone number while buying online?

Solved

I want to join Koodo as I’m done my contract with bell and will be buying my new phone and plan online. Will Koodo still contact bell and change it over so I can keep my phone number?

Comopa

RCS

Solved

Any update on when or if RCS will be available in Canada for Koodo customers?

KaroF

Wrong phone number within my profile?

Solved

Hi, I was ordering a WHP and at the last step before completing the order, I noticed that the phone number associated to my e-mail is not the right one. I looked in my profile to try and change it, but didn't find where that number came from. Can someone help me change it please?

Rita Korsun

Koodoswitch

Solved

How csn I switch

ProbablyGrumpy New User

Received email regarding offer for alcatel a30 tablet, but not available?

Solved

I mean, it is entirely possible that the offer was only available for a few hours, however I received an email 5 hours ago about this offer, however when I click on the shop now button and sign in, it goes away. Why was I given the email if I am not eligible for the offer?

Nic2440

If I buy a tablet with 3 gigs of data and I already have a phone with 1 gig of data, can I share the data between the 2 devices?

Solved

Can I share data between tablet and phone?

mode_m

Shipping Problems with UPS (lost, recovered, blocked)

Solved

Koodo shipped my phone with UPS, who lost the package for over 2 weeks and after several calls and emails to Koodo and UPS I received my order. Box was a little dinged up and very dirty but it didn't look opened so I tried it out, poped the SIM in and....the phone doesn't work. Koodo has blocked t...

CapeBreton1 New User

Phone #

I just received the hub. Am keeping my landline # and was expecting a new # with the hub but don't see it. Also, the red signal bars are flashing. The SIM card appears to be ok. Thanks...

helpmeout New User

PHONE STOLEN IN TRANSIT - No help from Koodo

I have been on hold with Koodo Webstore phone now for one hour plus- no answer yet. I emailed in to the Koodo support email on Dec 1 - no response. I have called the regular Koodo support number and they told me only the Webstore can help me. I have gone in to a physical store and they didn't eve...

Jbird New User

Wifi calling/Essential Phone

Solved

I tried to ask this of the Koodo Assistant. It's not too bright. I have an Essential phone I got from Koodo in March. Does anyone know if Koodo wifi/Volte calling is available for this model?

Kooooodo

Returning Phone ordered online

Solved

Hi I received my phone 10 days ago now and decided immediately I didn't want it. After waiting 1.5 hours on hold I gave up and searched online and to find out that I needed a shipping label which I had to request from koodo.webstore@koodomobile.com only to receive an automated response. Please he...

Haley-Lynn Bohan

Can I get a new phone before paying my bill

I have some money left on my bill from extra data purchases, but I was wondering if I were to pay off my current tab if I could get a new phone or if I would also have to pay the bill first? Thanks!

huntz New User

Are we all dealing with Loomis Express atm?

Nov 27th Order Placed. "Your order has been shipped and you should receive it within 1-2 days. Please check the shipment confirmation email for your tracking number." I check who is running the show and it's Loomis.. 1 star rating.. can't get anything right from numerous reviews. Many times claimi...

Philippe Morin New User

When and how will I receive my contract/agreement

Solved

Hi! I bought a phone on the Webstore and I'm still waiting for it, but I would like to know how and when I'll receive my contract/agreement. I bought a phone with a small tab (360$). I thought I had the answer to my question in an email, but I can't find such info. Maybe that was somewhere on a web...

Keswick7732 . New User

What about security concerns with Huawei

Question

So, I now have the Huawei P20 PRO, (Finally), But now I am discovering a number of providers and other countries are removing ALL Huawei devices from their product availability, and not permitting ANY Huawei devices to connect to their networks over concerns that China has been using Huawei devices...

LostinChina

Receiving Text Messages in China

Question

Hello All, I'm not getting any service on my SIM in China and I'd really like to receive texts from home. International Roaming is turned on, but still no service. I have a Chinese SIM that is working with my Samsung Galaxy A8. If anyone has some ideas, I'd love the help. Thank you!!

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