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stolen phone

I recently had my phone stolen and was wondering how I go about getting a new one, I pay for the warranty if that matters.

Text Promo Not Applying Properly

I received a text offer from Koodo where they say they will apply a $10 credit for 12 months if I change to a Tab plan. When I use the link to change my phone (adding a tab) and click the promotion plan included in the text, the $10/month does not show up. In the text it says it would appear at chec...

New to Koodo, New Sim, Number transferred- Unable to detect Sim card

I got a plan from Koodo and switched over from Virgin today after the Sim card arrived.I received an email saying my service has been transferred over however when I insert the Koodo sim, it's says cannot detect network.

requesting about my online account

I try to register already my online account I putted my username and password but the system said you’re still wait for the confirmation and I did that tow weeks ago. How long time I need to wait for check my account and my plan online????????

i can't download apps since I started using Koodo

I started using Koodo just now, and I can't download any apps.Is it because of Koodo sim card?Does anyone experience this?

My Acccount go hack need help!

I lost my account some one change everything on my self serve i can longing and my sim card is no longer working please help

Transfer service to another provider

I tried to schedule a call back via the digital assistant and I got a call back from a machine. It kept ringing but no answer on the other line and it hang up on me. If a call back is schedule, it should be a human doing it otherwise what’s the point if I end up not talking to a person. This syst...

New customer, want to keep old phone number

Hi there,We are not currently with Koodo but want to switch from Bell to Koodo and keep our same phone numbers. If we just go online and try to order the phones, it wants us to take a new phone number, and I found a help page that said we need to speak to someone on the phone to confirm our identiti...

Phone number stolen

I received a text message from Koodo @ 4800 with the following message: “Koodo: Heads-up! We just received a request to cancel a subscriber from your account and transfer the mobile phone number to another carrier. If you didn’t make this request, please call 1-844-232-7678 as soon as you can. If y...

Will Koodo support non-VoLTE capable phones for the foreseeable future?

My wife and I both have the Moto G3 phone, which does not support VoLTE.My wife’s carrier is Telus and she has been receiving notices that her phone will not be supported in the near future and has been forced to get a new phone with VoLTE compatibility.I am with Koodo and have not received any such...

Monthly fee waiver due to reduced data usage during Covid-19

Greetings!With the ongoing Covid-19 pandemic, I am staying home most of the time and hence the data usage is substantially reduced because I hook up the phones to the wifi at home. So, of the 6000 MB that I paying the monthly fee for, I hardly use 200 MB per month. And I have 3 phones with Koodo on...

adding a line

I’m trying to add a line to my account and I can’t get past the shipping page. It just says “Whoops! something went wrong!” What do I do?

Port Number from Sasktel

I am looking at phones for myself and my fiance. She is currently with Sasktel and when checking if her number could be ported it said her local calling region was outside Koodo’s coverage but her number is from Norquay area and it is within Koodo’s coverage map.

changed my data plan but koodos cutting it off

I changed my plan to one with more data, but Koodo still cut my data at the old 9gb instead of 13gb very disappointed with Koodo and the service

Virtual Assistant - Fix it

Hello Koodo, I have requested a callback from your Virtual Assistant 3 times. The call comes through but no one is answering on the other line. Please can you fix this or allow your loyal clients to call your reps directly. Having to deal with a system only is really ridicolous and inconvenient....

Is this a legitimate number?

i received a text saying“Koodo: Heads-up! We just received a request to cancel a subscriber from your account and transfer the mobile phone number to another carrier. If you didn’t make this request, please call 1-844-232-7678 as soon as you can. If you requested the transfer, no action is needed.”I...

Wifi calling

I have set up wifi calling but the next day (or a few hours later) it has dissenabled and I have to set it up again. Why doesn’t it just stay on? I’m using a Samsung A71

Cancelled order?

I was so excited to receive the XS Max (CPO) when I ordered it on 09/13. I just checked to see it’s shipping status and saw it was cancelled. I never got a notification that my order was cancelled, or any communication about this. Can someone please help me? I still want this order and did not cance...

Can you call 811 from Nova Scotia?

811 is local Health Services phone number to contact a registered nurse to get health information. Can you call that number in Nova Scotia?

pixel 4a WiFi calling

Got a pixel 4a from Google and tried to enable wifi calling but it didn't work. Koodo wifi calling page says newer pixel is supported. Wondering if it isn't available to the 4a yet or I did it wrong?

Swapping phone to Koodo

I am currently with Telus and have just ordered a sim card from Koodo to switch my provider.I am curtain I clicked on keep my number but I recieved an email showing my new koodo number.How do I get my current Telus phone number. If not, how does Telus know to cut my existing plan off when my koodo...

data usage???

I have all data OFF on my phone yet I am being charged $10.00 for data used??????How do u talk to an actual rep without the runaround of automated machine???????????

Free Gift when adding a line?

Do we still get the free gift when adding a line to our account?

Gift card

I see on the website it says Samsung Galaxy A71 comes with $100 visa gift card. When I log in to my account the offer disappears. Is it for new customers only?

charged for two top up cards while trying to set up a sim card

I was trying to set up a public mobile account online with my sim card. I got charged for 2 koodo top up cards instead if activating my sim card. I didn't receive anything for these top up cards, and didn't even want them. How do I get my money back or contact a representative? Or at least access th...

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