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1,065 Topics
4,082 Replies

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1065 Topics

Caddy902Organizer

new plan dont support wifi calling

I absolutely need wifi calling i have just been released from the hospital and I can't receive my doctors calls . Can someone help me ! Which plan supports volte and wifi calling... pls help I'm desperate

9315

9 days ago

Kai24Connector

asked in Other

Unable to obtain support

Hello team, I am a postpaid (monthly billing) customer of Koodo. I had a family emergency due to which I had to fly out of Canada. I will not be returning to Canada anytime soon. I want to de-activate my telecom services but want to retain my number so that I can use it after I return. I tried to activate the ‘Seasonal hold’ feature by logging into the website but I’m getting an error. I’m also unable to contact support since I’m out of the country. Please advise on what could be a solution?Thank you!

HeidiPBeginner

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

241

10 days ago

CallmeTMKBeginner

asked in Other

Can you extend a travel pass beyond the initial 7 days for the carribean?

463

10 days ago

Helpme222Connector

asked in Other

Can I give my Black Friday deal to someone else?

My mom and I are Koodo customers and we both got the BF deal for the S24 FE but mine is way cheaper. If she calls them and says she knows the cheaper deal exists, will they give it to her?

KayeminoagraBeginner

I have more than enough data but 90% of the time when I try to connect to my data it won’t work. I turn off connect to wifi when I'm out so it’s to connecting to that but can’t seem to get my data to work. I’ve never even come close to using half my data.

202

10 days ago

RupprechtBeginner

asked in Other

International Motorola phone - will it work with Koodo network?

I’m looking to get Moto G84 or a G54. Both are unlocked international versions, likely designed for European markets. Will either of these work with Koodo’s network if a Koodo SIM card is installed? In other words, will it work here in Canada. If so, is there a chance that - because it’s an international phone - I could unknowingly be be hit with roaming charges, as the phone is coming from Europe?Finally, I already have a Koodo plan - would I be able to keep it with this as a BYOD?Sorry if this seems to be kind of basic, but I’ve never bought an unlocked phone before, nor have I gotten one from overseas. Thanks.

Saad ZafarBeginner

I just came back from overseas and my sim card is not working. I have tried restarting my phone still kothing. What should I do? I'm stuck at the airport!

111

11 days ago

Victor201Beginner

asked in Other

Free Galaxy S24 FE - Can I get the deal and still have my plan stay on my current phone?

Hello, I currently have Galaxy S22, BOYD (no tab). If I were to go through with the promo offering S24 FE on a $0 upfront and monthly 24-month term, where I get to keep my plan, would this mean that my current phone service would be automatically transferred to S24 FE?In other words, do I have an option to keep my current phone’s connection without transferring it to the new phone? Just curious if accepting the deal locks my service to that phone, or whether I can still keep my plan/service active on my current phone or a potential different phone in the near future (before tab term ends).

1113

11 days ago

samtron76Coach

asked in Other

Black Friday Promotion Changed.

I logged into my account and there was a Black Friday promotion. I was able to add the phone to my cart, and there was the option to keep my same plan. Unfortunately I had to talk to an actual human being about my address. On the call back, I was told the promotion wasn’t available for me. I could get it, the phone, if I paid a monthly tab and changed my plan to a more expensive one. I informed the gentleman that a friend of mine already added the phone to his cart and ordered it. Which is true. Long story short, I did not get the phone, and the next time I logged into my account the promotion had suddenly changed. This seems like a bait and switch. It also has me looking for an actual Black Friday deal on the website. Seems like the same old phones for basically the same prices. Has anyone else encountered this issue? If I didn’t need to call about my address change, I have no doubt that I would have gotten the deal.

EttedoBeginner

Received sms from Koodo regarding a free Samsung s24 fe, is the phone really free even after the 24 months?

1352

11 days ago

Breanne FriesenBeginner

posted in Other

Negligent Fraud

I received a phone call from a collections agency informing me that I owed over 6000 in charged from a cell phone that was opened in my name in 2022. I have no knowledge of this. This was the FIRST I was ever hearing of this information now in fall in 2024. I dont have a Koodo account or phone, and never have. I was told that I had to contact Koodo to deal with this matter -- which I did. This has affected my credit score, which is normally perfect. Koodo sent this information to fraud and it has been over a month and they have done nothing. Collections aggressively calls me 2 times a day. I can currently no longer apply for any credit to my name. I call Koodo they give me the run around constantly -- one time they tell me “oh yes this is fraud don’t worry it will be taken care of - your credit will be cleared and the collections will be notified by the latest Nov 23rd” This did not happen. I called back and mentioned how stressful this has been -- constantly receiving aggressive phone

645

12 days ago

Michael GrennanOrganizer

asked in Other

Phamtom Voice mails No Caller Number Silent Voice Mail Silent Message

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more. I have an iPhone 6S. It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM.

MargaretAbeBeginner

Is the Samsung S24 better than the Samsung S24Fe?

611

12 days ago

Manto PhoneBeginner

posted in Other

Demande pour honorer la promotion sur l’iPhone 13 Pro Max

Bonjour, Je vous écris concernant la promotion en cours sur l’iPhone 13 Pro Max à 10 $/mois pendant 24 mois. J’ai constaté que ce produit est actuellement en rupture de stock, mais selon la Loi sur la protection du consommateur, je suis en droit de bénéficier de cette promotion une fois le produit disponible, à moins qu’il ait été explicitement mentionné que les quantités étaient limitées. Comme l’offre ne semble pas contenir de telles restrictions, je vous demande de bien vouloir garantir cette promotion à mon intention dès que le produit sera de nouveau en stock.

202

12 days ago

emjstaceyBeginner

asked in Other

Self-Serve won't let me cancel internet subscription

Hello,I am trying to cancel my internet subscription and am unable to do so in self-serve. When I go into “manage my subscriptions” in my self-serve account, it says “Unable to retrieve price plans. Please logout andretry”. I have tried on both my mobile device and my laptop and cannot get it to work. I have switched internet providers and no longer need Koodo’s service. How do I cancel?

386

12 days ago

Anonymous

asked in Other

Email address is different on Self Serve vs Community and cannot be verified

I came across this issue recently where my email for Self Serve is different than my email for this Community login. I updated/changed my email and now, even if I login ‘via self serve’ my email does not match and the representatives cannot ‘verify’ me. There is no where to update/change email in this Community site, even if I use a web browser, and when I created a different Community login with the email that is the same as my Self Serve, that did not work either. Suggestions? Solutions?

316

12 days ago

ChrisCoach

asked in Other

changing email address for apple tv sub

Hello,I just registered for the Apple tv promo for 6months. Everything went fine but apple has denied me access with the email I used (same as the one I use to access Koodo self serve). Anyway, the solution apple gave me was to create a new account with an email not already known by Apple but how would I be able to still have the 6 month Apple tv Koodo promo? What I'm looking for to do is be able to sign up with a new Apple tv account and still be able to access the promo. Can you help. Thanks. Attached are screenshots from Apple via email and via support chat.

419

13 days ago

KaitlyneBeginner

asked in Other

Anyone else have thier account terminated due to customer representative error?

Hi, I'm curious if anyone else has experienced this issue with Koodo.I set up a new account with Koodo, porting my number from Rogers. I got the SIM card from a Telus rep and they started the account for me and gave me instructions on how to order a new phone. I followed the instructions, got a call back from a customer service rep, confirmed all of my account information and have them the back story and I wanted to order a new phone. In the process of ordering me a new phone, they said they needed to move my plan to a higher rate plan to get the better deal on the phone. In the process, they opened a second account under my name, which flagged both accounts for fraud and cancelled them both and my phone order which I had paid for. I had no idea until the next morning when I called in because my sim still wasnt working. I did not ask for a second account, nor to cancel the first. This was clearly the reps error and other representatives agreed.Now I am without a cell phone for three -

574

13 days ago

Crazy mamaBeginner

asked in Other

Easy Roam Travel Passes

I have just noticed that Koodo does an Easy Roam Travel Pass for Mexico. It says a 7-day Easy Roam Travel Pass is $60.00 for Mexico. We are going to Mexico in the new year for 13 days. Is it possible to piggy back 2 X 7 - day travel passes on my phone line as it will be a lot cheaper than the $16/day? My daughter is coming with us, could she do the same thing if she wanted to?

443

13 days ago

lfergussonBeginner

asked in Other

Easy Roam travel pass for south america

Is there an easy roam travel pass for South American - interested in Argentina specifically

juanocaBeginner

Hello everyone, I would like to know if you received a technical visit after the reception of the devices?i’ve been waiting the call or the sms from the technician and haven’t received any update yet. Grateful if you can help me 😥

TorBeginner

I got a used phone through Koodo. I’m not even done paying off the tab yet and the battery is trash. Drops from 54% to 17% in 10 minutes for example. Do I have any options? That won’t cost a ton of money? Unfortunate that Koodo puts in off brand batteries that don’t last.

334

14 days ago

jennyzplaceBeginner

asked in Other

how did you get koodo to recognize your home address?

I have seen this question asked a dozen times but still can’t figure out an answer - how on earth do you get Koodo to recognize your rural home address? They are not delivering to PO boxes due to the strike at Canada Post and Koodo’s website won’t recognize my home address at all. Requested a call-back but did not receive one. Any help is appreciated!

502

15 days ago

yycaudreyBeginner

asked in Other

Assistance Required for Phone Number Verification

I recently purchased a new iPhone as the motherboard of my previous phone is no longer functional. After inserting my old SIM card into the new device, I encountered a message stating that phone number verification is required. Unfortunately, as my previous phone is completely inoperable, I am unable to complete the verification process.Could you please assist me with resolving this issue? I would greatly appreciate your guidance.

605

15 days ago

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