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Is there any other way to talk to rep? Schedule callback never call me back

Hello,I tried to schedule callback with digital chat multiple times, for different time (morning/afternoon), Never receive any callback. Is there any way to talk to loyalty dept to tell them how bad Koodo is before leaving? My question is: I have two numbers, each with different plan. I am asking if...

my number not in service

I just transitioned to KoodoI am able to make calls but no one is able to call me and rather getting a message that the number is not in service...pls be informed that when I migrated my services from Virgin to koodo...my number was suspended as my phone got lost a day before...

Trying to port to numberbarn. How to get account number?

The account number on the mobile self serve isn’t working. I’m assuming there’s a different number? Numberbarn says: “Your carrier/service provider has rejected your port request because the account number you provided is incorrect or missing.”

Reunite a phone I found with its owner (has a prepaid koodo SIM in it)

I found a phone in a park with a Koodo prepaid SIM in it. How can I have the owner contact me or retrieve the phone?

outgoing email server

Hi allIs the outgoing server still smtp.telus.net? I am having trouble sending. The port used to be 587 for starttls?No sign in required as long as I connect via Koodo LTE?If a sign in is required, how can I reset my password? That might be my problem.Thanks!Rick

photo

comment faire pour prendre une photo de l’écran de mon cellulaire un A52 avec ce même cellulaire

texting sending a receiving

Just signed my son up for pre pay with koodo on my old iphone 8. He can only send and receive texts when he’s home and connceted to wifi. The plan doesn’t include data so I tured it off on the phone. Incoming and outgoing calls are working just not texts. Help please!!!

Roaming vs Local explained

Firstly I do NOT have EasyRoam while travelling to Mexico from Calgary. Can someone please clarify in each case which would be roaming and which would be local while using my Koodo phone abroad. Making Call/text back to Calgary while in Mexico Making Call/text to Mexican number while in Mexico (same...

setup sequence

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both...

Phone number is different on my phone vs my account

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it s...

Can i save out going minutes when using WiFi Calling

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

Completely Turn Data Off

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over t...

NO PHONE SERVICE / LASALLE, QC.

Koodo store: Newman Boulevard , Lasalle, qc. phone # 514 363 1349They never answer their phone, and there is no voice mail service. That’s not an acceptable service. How can customers deal with them orwhats the point to list their phone , when they never answer it.

Private caller

Up until recently, I had my number “unlisted”. Why did this change? It affects my business because now I have to deal with calls in front of customers I am in attendance working for… They are not happy when I have to answer call on their dime! Why did Koodo suddenly and without warning change this p...

wifi calling for Nokia 7.2

Hi Does anybody know how to get wifi calling supported on a Nokia 7.2. The koodo site lists the supported devices(mine is not on the list) but I am not certain if this is the reason I cannot find how to turn wifi calling on it… Regards G_B

what number can you call for actual assistance?

Koodos call back system is not working. Their calls go directly to my voicemail despite being able to receive calls from everyone else without issue. How can I call and actually speak to somebody today?

Moto one 5g ace

I have a broken screen on my Moto one 5 g ace. I went to MobileKlinik website as suggested by Koodo and the will not repair the phone. They said they do not service that model. Any advice?

Complicated Situation

I am not a Koodo customer and have received a charge on my credit statement from Koodo. This happened when I activated my SIM card with Public Mobile. Later, I was given a Public Mobile charge. I requested to have the charge removed by Public and they told me to contact Koodo. The AutoAssist didn’t...

No service again, Bon Echo this time

A couple months ago wife's phone no service at Charleston Lake not far off the 401. This time no service at Bon Echo park. Tech support advised (once I finally got someone in the phone when home) that the service is poor at Charleston Lake. Guess it's the same at Bon Echo as I note an earlier sim...

Voicemail Notification not Going Away

I have recently purchased a Samsung Galaxy A52 5G phone and I switched over to Koodo. After receiving my first voicemail on the phone, a notification showed up. So I called the number, set up my voicemail as prompted, and then deleted the voicemail. But the notification didn’t go away - it’s been st...

Phone is shocking me

So recently, my phone has been letting off an electric current and its been causing physical distress. I’ve turned if off and its away from me. How do I go about replacing my phone? Thanks!

Mobile Data Confusion

I have a two situations that I need an expert to clarify for me.I own a Huawei Honor 8X w/Android v.10. When I am connected to WiFi and my mobile data is turned off, I am able to send and receive text photos. My wife recently received a Samsung Galaxy A70 w/Android v.11. For her to send...

How to cancel it all?

Hey I purchased roaming for my son for his phone in June 2021, as he was going overseas. Just for a month. But it never worked actually. He thinks it may have worked one time at L.A. airport for one call, and that is it! He was uncontactable. Now I looked through the credit card records and the...

smart lock

I accidently activated the smart lock on my phone Motorola Moto G9. I now have to use the password every time it times out but worse than that with the smart lock on, I can’t receive phone calls only voicemail. How can I remove the smart lock. ??I have tried doing settings, display, advanced but...

Koodo "Customer Service"

Is there some secret to speaking with a rep at Koodo? I’m ready to do a cancellation payout and switch companies. All they do is push that stupid AI that is COMPLETELY EFFN USELESS. When you call the 1800# you jump through hoops until eventually it just says “Goodbye” and hangs up. I need my phone f...

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