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My phone has an unusual amount of data usage (more in a day then 2 months), And I haven't left the house.

Do you have any recommendations on how to investigate this? Or what to ask Koodo for to validate it?It has also shut off my cell and data coverage. My phone isn’t receiving text or calls now.

JBL Tune 125 TWS earbuds

Hi, I bought an S20 Ultra as a new activation in-store December 24th, 2020 (both activation and phone bought at that time) and was told the promotion (JBL 125 TWS Earbuds) would be shipped to my address as the operator did not have any available at the store. I never received any confirmation of thi...

Transferring old number

I am trying to transfer my old Public Mobile phone number to my new Koodo phone. It said I should receive a text on my old phone asking to verify the transfer but I didn’t get anything. I texted my number to test and the text came on my new phone. Does this mean the transfer was successful?

Telemarketer from Koodo / Telus offer to previous customers to come back

I was recently reached through my new Iphone 11 (with a Shaw mobile account) by a Koodo customer rep. He said that he can offer former customers a deal if they considered coming back to Koodo. (I had just signed up in Jan 3 so they said I can invoke buyers remorse, to withdraw my desire to continue...

extra GB

My husband and I just signed up with koodo yesterday and were given extra GB but on one phone. We were not given the choice which phone number would receive these extra GB. Want to move the extra GB to the other number on our account. Please let me know if this is possible.

does iphone 3GS work with koodo?

Does iphone 3GS work with koodo?Hi, anyone one can share experience?I know it’s an ancient phone.I put the new Koodo mini sim card with an adapter into the 3GS, but it says. ~no sim~Thanks

Attempting to set up a replacement phone

This is frustrating.Received my replacement phone today, but am having trouble transferring my existing number to it in order to get it activated.One of the problems is that my old phone is no longer functioning at all.The digital assist feature is not helpful.When I called the customer service lin...

Turn off data and phone intermittently

I pay for a phone for my teen daughter. The phone is in my name. As a form of punishment, I would like to be able to turn her data and phone off rendering it useless (instead of physically taking it away) Is there a way I can do this? I havent been able to find anything on the self serve site.

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