Koodo Community

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All discussions about other Koodo-related topics.

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Da Cheng New User

unprofessional koodo cashier gave me bogus charge

Question

hello, a few days ago I was at a koodo kiosk at centerpoint mall looking to change my plan. the cashier told me about a prepaid plan (actually public mobile) and changed my plan to that, but only after everything was done did he announce to me that my new provider was public mobile and not koodo any...

greythecat

Account Owner attached to wrong phone number

Question

I am switching my family from Telus to Koodo. I cannot switch right now cuz I still have a device balance. I set up an account with Koodo as the account owner (without a phone). However, when I ordered a phone for a family member, their phone number was attached to my name as account owner. How...

1234567890 New User

Koodo Cheaping Out On SIM Cards?

I received the one on the bottom this week. Are the savings going to support their network enhancements?

Redgrandam

Voicemail slow

Solved

I've noticed recently (last few weeks?) that when I do voicemail playback when the system is reading out the time and the phone number it says it really slow, with a pause between each number. Takes forever to listen to voicemails now. Sounds like the system needs a reboot or something lol. Any...

MichaelW

text messages from Facebook

Solved

Facebook sends out access codes via SMS to our cell phones. They say that Koodo cannot receive these codes and thus i’m blocked from logging in. Can this be resolved or do i have to switch back to Telus?

Customer service complainer

walmart associate discount question

Question

I find it interesting that Koodo has already billed me for this month and the next month as well, even though I have applied for the Walmart employee discount and am able to get no answer on how long it takes to get the discount applied. The cell phone rep at the store said he was waiting 4 weeks be...

Tachie New User

help with refund

Need a refund for my cellphone because its broken and doesn’t work any more My account was charge $39.20 on june 10 , i reported it on March 29.19

SMC

Why is this such a hard question to get an answer for?

Question

I thought this was to be helpful. So far it is not. I would simple like to change the name on my account. Purpose: to have my name listed instead of my late husbands name. Why is this such a hard question to get an answer to?

snkwnd

Where can I buy an Ultimate Ears Wonderboom for $50 off from koodo?

Question

I saw on their website that they're offering the speakers for $50 off (so that should make it about $30~). Any idea where we could buy it and if there are any conditions to meet?

jd9732

Why does order review take so long?

Question

I ordered a SIM and BYOD service online on Saturday afternoon. I wasn't expecting instant service, but did expect that the SIM would ship on Monday. Tuesday PM and it still shows as "Order Being Reviewed". I could have (and probably should have) walked into a store or kiosk and paid the $30 connect...

Destiny Gyesus

Anyone used Koodo's Accessories Discount?

Question

I got a new phone and saw there is a 25% discount towards accessories if you purchased your phone online. Has anyone used this before? The conditions are you have to use it in a Koodo owned store. Can anyone recommend the best Koodo store in Toronto that might have the best choices for accessories?...

friends.sijo New User

Name display issue

I have ported my number from Bell to Koodo(Telus) approximately 9-10 months back. From then, all of the bills of Koodo shows my name, correctly on it. But 2 days back i have noticed that my friend having 'call display ' feature on her mobile is getting call from my Koodo number with another person's...

A

Anonymous

comminuty account

Solved

how do i delete my koodo community account and nothing else

JG_1027

Missed the prompt for the promo code at checkout

Question

I just placed an order onine, but entirely missed where to enter the promo code for $10 off each month. I cannot access 'Contact Web Store' to cancel the order, it says I am not authorized - how can I fix this?

Peter

Does Koodo give out your mobile number to 3rd parties?

Solved

Just wondering because I'm getting CibcMobileAlerts suddenly and I've never banked with Cibc. Strange!

clemgoyens New User

Unlocking old phone - I don't have an account anymore (left Canada since 2017)

Question

Dear, I'm wondering how I can contact Koodo to provide me the NIP of my phone to be able to use it in Europe (other than by phone as it costs me a lot and never have someone on the phone)? I bought it in 2014 and it is, unfortunately, blocked but it works perfectly. We moved beginning 2017 to Europe...

Dhana New User

Customer care call back not working

Question

I scheduled a call back to customer service & i am getting calls every five minutes once with the automated voice 'sorry we missed your call. we will call you back shortly'. Seems very weird & that is not solving my problem of connecting with a human to discuss my actual problem. Is there any othe...

Teri0988

Refund

Question

How long does it take for the refund to go back into your bank account? I bought a phone and tablet online and for some reason I couldn't get them. They said my funds went right back into my account but it didn't. How long will it take?

NikkiM New User

Web order complaint

I received a damaged web order, when I opened the box it had a clear scratch/gouge in it. I phoned to get a return slip and order a replacement. The rep told me he would send me one. Then I went on to ask about the bill credit I was given when I ordered the new phone, he said a "note" would be place...

TrevorMoeller

Trying to get a hold of an actual customer service representative!

Solved

I'm trying to get a hold of a damn rep and all I keep getting is that stupid digital assistant thing (which btw is absolutely useless!). All I want to bloody know is if I need to change my phone number after moving from Calgary to Edmonton! I don't know who's bright idea this was but fix it!

pmurphy0103 New User

Failed Checkout - "Whoops! Something went wrong. Please Try Again."

Question

I am a new potential Koodo customer (currently no account), and am trying to order an iPhone 8 on a tab medium plan. However, I have tried numerous times to complete the credit check, and every time it says "Whoops! Something went wrong. Please Try Again." I have checked and double-checked my info e...

Justinscott11

Replacement insurance rip-off

So, I've been with several wireless providers and always had insurance on my phones,. I've had to use it a few times. I've finally had to use it with Koodo. With Telus my deductible was never more than $150 and I think the monthly fee was $7. Ive been paying $9 with Koodo over almost 2 years....

asap

Call Waiting

Question

Does anyone know how to disable call waiting?

Robert T Mobile Master

Am I the only one that's on Outlook and get all the community e-mail in the Junk Folder?

Question

At the beginning, didn't have any problem, but gradually the emails sent from the koodo community ended up being in the Junk folder no matter what I did. Even though I tell Outlook it's not Junk, they still end up in there. Anybody has this problem or knows a solution to bypass Outlook's spam filter...

Brettskii89

I am a Loblaw employee, I receive a 25% discount for having a Koodo plan, but can I have family receive the discount as well?

Question

I receive a 25% discount on my Koodo plan, but I wanted to know if the discount can also be applied to my parents who are switching over to Koodo, as I would like to save them some money as well on their plans? I know PC mobile lets you have up to 5 friends or family on your account, who all receive...

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