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All discussions about other Koodo-related topics.

  • 938 Topics
  • 3,270 Replies

938 Topics

RBartinHalifax
RBartinHalifaxBeginner
asked in Other

Voicemail problems

When I call my voicemail I receive the usual announcement, but none of the number keys is responsive. If I press 1, nothing happens.  Same with the other number keys.  It goes through the basic voicemail announcement. Then the call fails.  Have tried setting up voicemail again, and am unable to.  Every way I try to get into voicemail has the same result.  Otherwise, my phone is acting fine, I can send and receive calls.

2
RBartinHalifax
24 days ago
K
Koodor15Beginner
asked in Other

Change SIM - email 48 hours

I lost my sim and got a new one (no access to phone number). Tried to change over to the new SIM, but it requires 48 hours for the email to verify.  I have no other lines, can this be resolved faster and through some other means?

2
Bernard Koodo
25 days ago
D
Diane1956Beginner
asked in Other

Phone Doesn't Receive Calls after new activation

I signed up with Koodo 2 days ago (Dec 30th). I brought my own phone and ported my # from Bell. The rep at the kiosk said that it would take between 2 and 24 hrs to start receiving calls. I still cannot receive calls (calls go straight to voice), however I can make calls. When I go through the Koodo Assist, they offer a call back, but that will not work as I can’t receive calls. 

2
D
25 days ago
F
FangbeiBeginner
posted in Other

not getting service

Emergency calling is available but I can't make calls or text or get data

4
R
25 days ago
K
kkjrhkdwlsBeginner
asked in Other

I want to cancel my line and my account

I want to cancel my line and my account.I tried chatting for a callback, but I can’t get a callback schedule.there is a problem. what should I do?

7
Sophia
27 days ago
Ambs91
Ambs91Beginner
asked in Other

Authorize this number?

I’m new to Koodo. I want to sign up for a plan and buy a new phone here, but transfer my phone number from my current SIM card to the new one when it arrives. I’ve found instructions for how to do this, however I’m not sure how to handle on the Checkout page where it asks permission to “authorize this number” (the new SIM card number which I won’t be keeping) to make changes on my account. Do I just have to phone someone or buy in-store to get around this? Thanks for any insights. 

2
M
28 days ago
D
dingo44Connector
asked in Other

can't connect to network in Cuba

I am currently in Cuba. On the first day my phone registered fine on the local network and I had full roaming capabilities. The last 2 days my phone won't register. Turning off "select automatically" in network operators shows 1 network (36801) but registration fails. Any ideas?

3
M
28 days ago
Debra Innes-Rasmussen
Debra Innes-RasmussenBeginner
asked in Other

how to keep my public mobile phone number if i bought a koodo sim card with a phone number attached

I have a Public Mobile SIM and phone number. i want to keep this phone number -- but switch to KoodoI’ve already gone to the store to purchase a Koodo sim card (I have it here at home with me).  I see that it has a phone number assigned to it already  that isn’t my Public Mobile phone number that I want to keep.  SO - i have a Koodo SIM with phone number i don’t want. And a Public Mobile SIM with a phone number I do want. How can I get my Koodo SIM phone number corrected?Thank you so much.

1
Mayumi
29 days ago
N
NaxBeginner
asked in Other

+1 866-448-8030 legit or scam?

I just received a call right now from this number with an id name "koodo loyalty" but as they hear my voice they cut it. How was that!? This is already a RED FLAG! I am about to block the number!!!

4
N
29 days ago
Lizzie Bee Bee
Lizzie Bee BeeBeginner
asked in Other

New iPhone

I have  a new iPhone 13 (mini) purchased from Apple.  I’d like to transfer my number to this phone, do I need to take it in to Koodo.   I am presently using an iPhone 8 unlocked and use Koodo as my cell provider. 

1
M
30 days ago
K
KwamekAdvocate
asked in Other

Can't take screenshot due to Security Policy

Hello Community, I am trying to take a screenshot as I used to take any time but today I am unable. Message is displaying on the screen' Can't take screenshot due to security policy 'What is this policy? And how do I go around? Or disable it altogether? Thanks in advance for your help.

8
A
30 days ago
R
randomanon44Beginner
asked in Other

fake fedex scam call

i woke up to a fake fedex scam  call and   they asked me for a signature  and i pushed 1  , if im charged for some nonsense  can i get that charge removed ? ty 

2
M
1 month ago
S
ShoesBeginner
asked in Other

New customer assigned a new mobile # rather than porting a new number

I am a new customer and awaiting the delivery of my SIM card. The email updates I have received in advance of setting up my services includes the assignment of a new mobile number despite I requested the porting over of my current mobile number. Do I need to worry about this now or do I simply wait until I receive the SIM card for my current number to be ported over?

1
Allan M
1 month ago
C
ChaliangBeginner
asked in Other

SPAM email by text message (phonenumber)@msg.koodomobile.com

Since a month or 2, I keep receiving almost 3-4 times a week a spam email by message text.But the address use to contact me is:  (myphonenumber)@msg.koodomobile.com, and those fraud guy keep having different email to send me this: “Votre plan NetfIix associer  au (myPhoneNumber) a été bloqué en raison d'un erreur de paiement. Veuillez confirmé vos données personelle.https://is.gd/coc1s8y8v”(do not click on it!)With a link that I never click on. I am so tired of receiving this, I keep reporting it to 7726 and even Netflix, but it never stops!example of those fraud email: 24kushad@reeds.surrey.sch.uk. or ti@hidromasbrasil.comAnd I put on my Iphone the option to filter to block call and unknown senders text, but because it is send by email, my phone do not recognize it and filter it. I keep blocking the email adresse, but they use different one each time.I would be so thankful to anyone who could help me and without changing my phone number.(sorry for my not so good english) 

15
Lavinia Koodo
1 month ago
J
jsbcBeginner
asked in Other

Getting SMS abroad

What is the cheapest plan i can get that gives me access to sms when I am both in Canada and abroad? Can i get sms abroad when my account is on seasonal hold? Thank you!

4
Mayumi
1 month ago
J
Jay55Beginner
asked in Other

Easy Roam - can't connect in Mexico

I have gone through self serve and added easy roam & easy roam international.  I cannot get connected to any mobile networks.  I have tried both automatic and manual. 

1
Dinh
1 month ago
M
Marche03Beginner
posted in Other

seasonal hold

I have requested a call via Koodo assistant chat 4 times and still not have received a call back. I am trying to put my plan on seasonal hold

2
M
1 month ago
I
iloathkodoConnector
asked in Other

Can't even get started with porting over my old number

I tried porting my number over from their parent company telus using their do it yourself system but it didn’t work, saying the original telus account didn’t exist. which of course it did, as I just moved over from there. The dumb AI couldn’t help so I booked a service call from their rep tonight at 6 to help sort it out and of course the call never came. So how do I get my old number moved over? I wonder if Bell has any sales on now? I want to bail on both telus and koodo - I had to wait hours to get through on telus to end my service there, and so far it’s no better with koodo. Despite eyeball popping profits this is the best they can do? My biggest fear is it’s no better with other providers. 

6
I
1 month ago
Mezz420
Mezz420Beginner
posted in Other

MULTIPLE IMPORTANT SOLUTIONS OR ANSWERS NEEDED

Look into simplify and secure a way, to not only see usage at any given time without having to ask someone or not rely on tracking that have technical issues, And also looking for direct information on having the ability to switch the SIM card to a decent without any extra cost or having to create a new account, or any nonsense due to I'm not fully knowing what companies or plans were available, and not knowing that I would actually need the option of an Esim as well as a physical due to underestimating the amount of data I actually use (⁠^⁠～⁠^⁠;⁠)⁠ゞ To simplify the info down and give you the questions I need to ask because I was not able to find the information myself.1. Can I get my physical SIM card change to an Esim with no issue and no extra cost?2. Is there a way to be able to access the self serve options for only a specific plan/phone?  Is there a way to be added as the second user who's able to modify or have access to changing plan or extras? (For example you had a family mem

1
Sophia
1 month ago
V
Vincentraj.maBeginner
asked in Other

Koodo can't scheduled call back

I am in need of changing my e-sim from one phone to another so, I was trying to schedule a call, for a week but haven’t got anything.  

2
V
1 month ago
N
NGrigorievBeginner
asked in Other

Phone agent asking for PIN number

Hello,I just had my very first phone conversation with a Koodo agent. While the agent was polite etc, I was shocked by the fact that the agent asked for the PIN number. Like with any company in 21st century, I was expecting to be forwarded to an IVR where I would enter my PIN and then the call would return to the agent confirming my identity. No! :) The agent wanted me to _SAY_ my PIN to him. Of course I refused and demanded another authentication method.Is this normal even for Koodo? Asking for the PIN - this is almost like asking me to post it on my front door. Was the agent playing a dirty game? Or we are supposed to use the PIN and then change it immediately after each call with an agent? :)

2
N
1 month ago
S
SeanzillaBeginner
asked in Other

winter sale, current customer with no tab

I saw the deal for 40gb for $50. I currently have no tab and need a new phone.  If I get a new phone can I then change to that plan?  

3
C
1 month ago
S
ShirinBeginner
asked in Other

terminating my Koodo phone number

I am a Koodo customer and I have moved to US. I need to terminate my kodoo plan but I cannot call any Koodo customer serive in Canada to ask for termination of my phone number as I am in the US. How can I terminate my Koodo simcard?Thanks

1
Mayumi
1 month ago
K
KirstyOrtmannsConnector
asked in Other

Fraud!

HELP! My phone was stolen and hacked and I just got back into my Gmail account luckily and found emails from Koodo congratulating me, etc. This absolutely was NOT my doing, I feel like I'm going in circles trying to get everything back to normal! What do I do!!! 

8
K
1 month ago
B
barbarajBeginner
asked in Other

Koodo's city drop-down doesn't include my town

I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

4
B
1 month ago

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