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It’s the same for me. Every time I try to reach a rep, it automatically goes to: “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.

Hi,I currently have a Koodo postpaid line that is under contract until December 2026. I would like to transfer the ownership of this account to my brother while keeping the existing contract, phone number, and plan unchanged.Could you please confirm if this is possible? If so, what is the process, and are there any fees associated with transferring the account ownership?Thank you for your assistance.

I'm using a postpaid system and I want to cancel my number, but it's too hard to contact me in KoreaI would like to cancel it through email, so please contact me after checking.

I apologize if I’ve missed it somewhere, but does the $10 pre-authorized discount only apply when connected to a bank account? What about my credit card? Will the discount end if I switch to my credit card from my bank account?  Thanks, in advance. 

rogers tech came to our store and did not find the cable to connect the modem , so not sure what we can do with this modem ,  prob will cancel it  

on 6 June I had an activation for a 30 day European travel pass with a charge of $60. Since then I have been in Germany as well as Austria and I’m now in Hungary.  This morning at 01:00 I see a second charge for $60 on my account. tried getting in touch through the chat feature, but it does not seem to be working.   

I’m a PM customer with 35$/100Gb CA-US-MX.I’m being offer to switch to Koodo to 40$/150Gb CA-US-MX. with offer code ANYTIME-KOODO-WEBMIGRATIONS Which type of TAB this plan will be giving me if I switch?

Louise (In prepaid customer service),Thank you so much for your outstanding support and dedication. Your wonderful service truly made my day and resolved my issue. I deeply appreciate your patience and professionalism!Best, New Koodo CustomerT  

Hi, I'm currently in South Korea and would like to cancel my Koodo account. I have permanently left Canada and no longer need the service. Could you please help me cancel my account?

Once again,  koodo has provided me with EXCELLENT  customer service.  On the evening on June 9 2026, I tried logging in to my koodo self serve to check that my payment had been registered.  I got a message that my password and email did ont match. This concerned me, so I tried forgot password,  to just see if anything worked. Nope, I got a message saying that service was unavailable.  I thought a temporary technical glitch.  I tried again this morning.. still had thr same issue.  So I got a call back from koodo. Forgive me I did not catch  the persons name , but he told me that they were doing some updates to the system and that is likely why I had issues.  He checked my account to make sure nothing was amiss.  All was good . 15 years and counting with koodo.  Ive been told I could get a cheaper plan with other providers,  but no thanks,  I prefer the excellent customer service of koodo.  I was concerned because , as i told the man I spoke to, it's  a dangerous cyber world out there an

How do I opt out of being “upgraded” to the new speed?

I was trying to cancel the service any help please 

Is anyone using a Fairphone 6 with Koodo?

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

How can you apply for it i need to know i on with odsp and this bill kill me 

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that. 

My internet connection has been going off and on all night and morning. Multiple times per hour. I downloaded the Kodoo app, but all that doesn't tell me anything except I have no internet. It's extremely frustrating trying to work and being kicked out time and time again. Does anyone know why this is happening today? May 20th 2026. 

When I first signed on with Koodo they sold me on the idea of the premium Stream+ and not having ads in the available streaming services. Only to find out that this isn’t true. I need to pay Amazon $3/mth to remove the ads on their streaming service. Why isn’t Koodo up front about this?? Why am I paying for a service that I’m not receiving? I’m not posing a question here. I’m just not pleased with the misleading advertising from Koodo’s website, phone reps and in-person interactions regarding this issue. 

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs. I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.Upon my request? Really? Are you serious?So now, not only was my issue not fixed, but my internet was cancelled

I am posting this for anyone who is having issues activating their Amazon Prime through Koodos stream+.  If you are using an iPhone or any Apple product and your default browser is Safari you will probably run into issues with activating specifically Amazon Prime.  I have been struggling to get it to Activate. Finally, today, I decided to try through Google Chrome browser and had no issues, It activated right away.  It would be nice if Koodo Could add this as a requirement!  The chat bot Was useless for this, and I searched every forum and could not find any information on how to help with this

Does anyone know how to contact a person with Koodo?  We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill.  The chatbot doesn’t understand the question and will not even allow me to schedule a call back. I am the account holder for this account but the two phone numbers belong to my teenagers.  So I need to be able to give someone an ACCOUNT number to deal with both problems as opposed to giving one PHONE NUMBER.This is an incredibly frustrating experience.  I looked through the forum but I can’t seem to be able to find the answer. 

Hello. I just added a line to my account for my mom and she wanted to keep her old number. I followed the instructions right up until it asks for IEMI number or the account number from the company she transferring her number from. We put in her account number and it keeps telling her it’s wrong. She double checked I have triple checked  and she is entering the correct account number. How can I talk to costumer service for some help

For at least three years, probably longer, my texts have been bouncing back. Don’t ask me why I tolerated it this long, because I honestly don’t know. At this point, there are far too many other providers to even consider sticking with Koodo.From what I’ve noticed, the service runs in cycles: about 10 minutes where nothing sends (everything fails), followed by a brief 5-minute window where messages actually go through. “Tech support” claims they don’t see any issues on their end, and none of their suggestions have made a difference. This isn’t just happening on my phone either, it’s the same story on my partner’s device. Doesn’t matter where we are, or time of day.I’m constantly toggling airplane mode just to reconnect to a tower and squeeze out a few minutes of usable service. That’s not what anyone should have to do for something they’re paying for.At this point, I’d rather pay more somewhere else and actually have a service that works.