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987 Topics
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987 Topics

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Kats phoneBeginner

asked in Other

release old phone number

I got a new phone number and I would like to give my old one to someone else

KingAir87Beginner

I currently have 4 lines under my account, my own and my 3 children. I'd like to move only my line to a new provider. Is it possible?

how do i change my display name on here, the koodo community forum?

jagsBeginner

call backs not connecting

I have had the problem with call backs. When they call back, the automated message asks to press #1 to connect/take the call. I have done this, for the three attempts they made to contact me, and the automated message comes on saying ‘sorry: couldn’t connect’.Is there any other way to get personalized conversation with a Koodo agent, or does anyone have a suggestion? Thanks!

171

22 days ago

BenPikeBeginner

asked in Other

WhatsApp transfer to new Google Pixel 8

I have completed a successful transfer from my old Samsung S20 to my new Google Pixel 8 with the exception of WhatsApp which refuses to initialize despite having tried everything that WhatsApp help suggests. Now they suggest contacting Koodo. Any ideas? Thanks

273

22 days ago

andymhancockLeader

asked in Other

How to control voicemail transcription

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart. I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in. I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone. It says the feature is controlled through my carrier. Can I enable/disable voicemail transcription at whim?

272

23 days ago

Clipper007Beginner

asked in Other

Removing a phone from my plan

I have two phones on my plan and want to remove one since the person who uses that phone chose a different provider. How can I remove a single phone line?

361

23 days ago

EmcardBeginner

asked in Other

need to tranfer to public mobile, never received text to confirm, please help

Transferred to public mobile, the mentioned the transfer did not work but I know have their esim, I receive texts but no calls, how can I have the service transfered since I can't communicate with the help line

Purple JLeader

I was having issues with getting notifications that I was at risk of roaming charges due to me picking up on a stray signal from the united states. So I set my network as koodo and turned off scan for available networks to avoid this. Now I keep getting notifications that my koodo network is unavailable, search for available network. This only happens when I am at home and on wifi. Why is this, and how can I prevent it. It's quite annoying.

469

23 days ago

MJB1Beginner

asked in Other

Over 6 hours since number transfer request

I am a new Koodo customer. It has been over 6 hours since I completed the number transfer from my previous provider. When I log into my account my number shows there but I cannot text etc as I have not received a Welcome to Koodo text.I checked to make sure I filled out everything correctly to transfer my number.

221

24 days ago

LauriewaBeginner

asked in Other

koodo basic voicemail not working

I have basic voicemail with Koodo month to month plan, I was able to retrieve voicemails a few weeks ago and now when someone leaves a message and I go to voicemail box it says I have no messages. i figured it out thanks had live voicemail auto enabled on device after sw update on iPhone.

Aunt ShaNew Member

How do I check my data usage for the past six months?

384

29 days ago

doug.eppConnector

asked in Other

Need help porting from voip.ms (can't receive sms)

I’ve just opened a new account with Koodo and I’m trying to port my phone number.My phone number is currently with voip.ms, not a traditional carrier.In order to proceed with the port process, I need to respond to an SMS message. However, I haven’t received the SMS.My voip number often fails to receive automated SMS messages. (This is part of why I’m switching). I tried calling customer service, but again can’t proceed without being able to receive an SMS message. Is there another number I can call to speak to a representative?

686

1 month ago

Mercedes MarieNew Member

posted in Other

disregister from android next-gen messaging

I got a text saying I need to disregister from Samsung next gen messaging how do I do that

361

1 month ago

FrostyIceConnector

asked in Other

Why Does Koodo Censor SMS Messages???

Koodo is completely censoring my SMS messages!! This was in Sept 2024.I confirmed this by trying to send the message from one Koodo to another; both directions. WTF!!Phone 1 (Linux OS): So I know the OS is not blocking the SMS.Phone 2 (Android OS) Normal google based OSHere’s what I sent:Try 1, 2, 5, 6https://lu.ma/3xdktv2iTry 3, 7Hardware Unconferencehttps://lu.ma/3xdktv2iTry 4. (not blocked)TestTry 8.Hardware Unconference_https://lu.ma/3xdktv2iTry 9.Hardware Unconference//lu.ma/3xdktv2iTry 10.“Hardware Unconferencehttps://lu.ma/3xdktv2i”Then I tried to send from the other phone. Also blocked!!Why, or why is Koodo blocking perfectly valid links??? Not impressed!What else does Koodo censor?

351

1 month ago

x97gfqBeginner

asked in Other

Is this a phishing email?

343

1 month ago

singcrayonBeginner

asked in Other

Offer by text from 5803, only redeamable by calling "VIP line"

Received a text from 5803 offering a deal that is only redeemable by calling the “VIP line” 866-558-4150. Not redeemable online or in store.That number was confirmed to be a Koodo number in another post, but it wasn’t listed as one of the official Koodo numbers in this post, so I was suspicious when I did call. The call quality was pretty bad and the rep didn’t offer any verification to prove they were actually a Koodo rep, so I didn’t feel comfortable providing any personally identifiable information and hung up.I only received one other message from 5803 before asking to “rate [my] experience on Koodo’s network”, so I am suspicious of this number as well.Is any of this legit, or should this offer be completely ignored?

2534

1 month ago

AmyCDCBeginner

asked in Other

using US eSim card while travelling to US from Canada

Hi!Travelling to the US from Canada for a week.It is looking like the best option for me is to purchase an eSim once I get to the US, I really like that I can download & set up before leaving Canada! However, I'm trying to figure out how to have texting included. I see that Saily doesn’t include texting but Airalo has the option but also includes calling, which I don’t need.Without going into a major rant about what I've gone through w/Koodo w/r/t removing the easy roam, I’m 100% unwilling to use either their easy roam or the pay per use option and want to avoid any opportunity for them to ding me.SO I guess my question is, will taking my Koodo sim card out for the duration of my trip avoid any chance of being dinged for roaming for data or texting? Or do I have to go that far?And am I understanding correctly that by removing my sim card & using the eSim in the US, it won’t be my phone number that shows up if I text someone?I’m glad there are other cheaper options out there, b

361

1 month ago

GeoffDunmoreBeginner

asked in Other

Can I bring my own modem to Koodo Internet?

I have an Arris TG3452 modem that I run in bridge mode. Can I bring this modem to Koodo Internet?

inspector99Beginner

What is the gateway address for Koodo. I would like to send an email to my text number. It should look something like 1234567890@txtkoodo.com.

PhilConnector

If I am in Europe with the EU14PASS enabled, can I call or text home to Canada without charge?Can I receive calls or texts from Canada without charge?How do I dial the Canadian number or text to it from Europe?

672

1 month ago

K.T.Coach

asked in Other

Could not activate cellular data network

I came back from another country where I used another SIM. When I got back to Canada a few days ago, I put my Koodo SIM back to my phone and turned on “Cellular Data” and put my “Primary” data network with Koodo on. I can use my phone but I cannot use my cellular data. When I tried to use email or Safari, the sign “Could not activate cellular data network: Turn on cellular data or use Wi-Fi to access data” comes up on the screen. What should I do?

7614

1 month ago

cellphone12345678910New Member

asked in Other

Received a text from 4719

Hi there, I received a text from 4719 stating: (IM503) This number is inactive.I’m wondering if this is Koodo reaching out to me? Should I be concerned?Any help is much appreciated. Thanks.

18368

1 month ago

Jayfox1Rockstar

asked in Other

my 5g speeds are only 25pbs

Why can I not get over 25 MB per second? Have been on 5G for probably 8 months and I live on South Vancouver Island. The coverage map here shows 5G all around me. I don't think koodo may have changed my cap when I switch from LTE plan to 5G how do I get this looked at and changed?

998

2 months ago

Deep Kiran SapkotaBeginner

asked in Other

Scam or Legit?

I often get emails from koodo with some promo codes which says if I switch to monthly plans using those promo codes I can get 12gb for $25. It also states that I can either visit store or call on 1-833-881-8878 to change to monthly plan. Does this number belongs to koodo sales? Or it is simply a fraud. Cause I can’t find this number anywhere in koodo sites or self-serve.

1183

2 months ago

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