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I am trying  to find my account number  but have no luck I need help

Long story short someone is trying to port scam me. And koodos solution??? Have a bot schedual a call back that im still waiting for. Over 2 hours. So koodo is ok with port scamers getting a head start .   Edit: bank account is secured before anyone comments. Id like to set up other security to protect my phone number tho. 

How can I check how much time is left on my contract?

It's July 2026 and I'm having issues too.I was trying to change my Stream + plan, but don't even see the 'My Subscriptions' page anywhere in the UI on mobile or web.I spoke to support and they kept assuring me I never had the Subscription - except I'm being charged for it.Their suggestion was to add the Subscription to my plan and told me I wouldn't be double charged.I decided to wait until the regular billing cycle and I was charged for this Subscription they claim I don't have.

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come.  If you could point me in the right direction, that would be awesome .. Thanks so much in advance 

I just read on that scammers are contacting people pretending to be from legit phone companies saying they could do a low cost upgrade on cell phones.  Please be cautious http://www.am800cklw.com

What is the promo code for this offer?  

I have very bad cell service at my home will a booster help and if so does koodoo have them 

My phone is being delivered by FedEx. I’m unable to find where my phone went. Should have been here July 15th. 

Hi, Could you please help me to switch my Email, invoice, text message ( All messages from Koodo) to English? I can’t find anywhere to switch the language preference, thanks.  

I spoke with Christian in the cancel department. He was super helpful, he was able to keep my existing phone number for me after I was told it would cost be $400. Christian was able to successfully walk me through putting my old Sim card in the new device. Thank you so much Christian! 

KOODO customer service has become atrocious!  My streaming service lapsed because I had a new credit card #.  They wouldn't let me just reinstate; they said I would have to start anew.  Fine, because it was cheaper than what I was paying.   I inadvertently added the Syream + with Apple TV.  I went in and changed it back to Stream + without Apple TV, after several attempts to simply get access, and the change was accepted and verified, at the new cost.   Now, I can't get access again, and they have raised the price!!!!  This is absolutely unbelievable!!!  It's next to impossible to speak to an individual.   Call the # and they send you a link and then hang up!!!  They say you can arrange a callback from this link, but that didn't happen either!  I just don't think that's KOODO is worth the bother anymore.  It's just too frustrating to get anything done properly!  They tell you one thing, then they go back on their word!  VERY POOR SERVICE

I just received notice of my bill and it is now a new plan for more money.  I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person.  Need to speak to a person or I will have to go with another carrier to solve the problem  

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that. 

My internet connection has been going off and on all night and morning. Multiple times per hour. I downloaded the Kodoo app, but all that doesn't tell me anything except I have no internet. It's extremely frustrating trying to work and being kicked out time and time again. Does anyone know why this is happening today? May 20th 2026. 

When I first signed on with Koodo they sold me on the idea of the premium Stream+ and not having ads in the available streaming services. Only to find out that this isn’t true. I need to pay Amazon $3/mth to remove the ads on their streaming service. Why isn’t Koodo up front about this?? Why am I paying for a service that I’m not receiving? I’m not posing a question here. I’m just not pleased with the misleading advertising from Koodo’s website, phone reps and in-person interactions regarding this issue. 

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs. I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.Upon my request? Really? Are you serious?So now, not only was my issue not fixed, but my internet was cancelled

I am posting this for anyone who is having issues activating their Amazon Prime through Koodos stream+.  If you are using an iPhone or any Apple product and your default browser is Safari you will probably run into issues with activating specifically Amazon Prime.  I have been struggling to get it to Activate. Finally, today, I decided to try through Google Chrome browser and had no issues, It activated right away.  It would be nice if Koodo Could add this as a requirement!  The chat bot Was useless for this, and I searched every forum and could not find any information on how to help with this

Does anyone know how to contact a person with Koodo?  We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill.  The chatbot doesn’t understand the question and will not even allow me to schedule a call back. I am the account holder for this account but the two phone numbers belong to my teenagers.  So I need to be able to give someone an ACCOUNT number to deal with both problems as opposed to giving one PHONE NUMBER.This is an incredibly frustrating experience.  I looked through the forum but I can’t seem to be able to find the answer. 

Hello. I just added a line to my account for my mom and she wanted to keep her old number. I followed the instructions right up until it asks for IEMI number or the account number from the company she transferring her number from. We put in her account number and it keeps telling her it’s wrong. She double checked I have triple checked  and she is entering the correct account number. How can I talk to costumer service for some help