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Can I change an online order?

I placed an online order June 16th, I got an email that they were going to contact me to ask a few questions. I got this email on the 19th. I've had no further contact, so I know they haven't shipped the phone, it said 5-10 days to ship. I've never been with Koodo I'm currently switching from Fido....

I am done with Koodo

I am with koodo for 8 years and they have changed so much. Not what they used to be - low cost provider that cared about the words happy customer. There must have been a shift in culture because koodo is solely focused on profits now. here’s a few things that changed for the worse: no customer ser...

BLOWOFF FIREWALLS — no Real Person to be found

What is all this Customer Abuse about? «happy»? Hell NO!!! Blown off onto recorded announcements, silly no-answer chats…. I need a Real Person who (a) has a decent phoneline — not a «from Pluto», snap-crackle-and-pop cellphone; and (b) isn’t on SPEED and speaking at MACH-3! We’ve been very p...

switching carriers

I am switching to Koodo from another carrier. Do I switch the sim card first and then port my number in, or the other way around?

email languages

I keep receiving emails and texts in French, don’t understand them. However my account is in English… not understanding why everything isn’t just in my preferred language. How do I switch the language in which I receive emails. Thanks

Error unsuspending phone over Self-Serve

Hello, I am just back from travelling and looking to unsuspend my phone ( I was paying $10/month to hold my number). When I’ve tried to change it on Self-Serve there is an error message (I’ve tried for the last 2 days and have tried resetting cookies and changing browsers - KoodoAssist suggestions)...

Cancel my account

Hi, I called you in April and cancelled my account with you. You confirmed that my account would be cancelled on the 27th April and I paid the final bill. So, why am I still being charged? Please remove the charges from my account and cancel it like you said you would. The line should have closed...

Need plan with mobile

I'm prepaid user since 8 month can I buy plan with mobile

identity theft

someone is using my phone number somewhere. What do i do?

how can i apply im interested in gettin a phn n get a plan

I want to connect with koodo to strt myself with a phn n a number pls

number for the fraud department

Hello, I am not a Koodo consumer. I want the number for the Koodo fraud department because I am inquiring about my case that has been under investigation.

Suspend a phone number and there is NO customer Service Reps

I have 5 cell phones under my account. 4 are my kids cell phone which I wanted to suspend when the pandemic hit since we were all at home and me not working but no one works at Koodo anymore. I have done 6 call backs. None of the call backs actually ring through but instead go straight to voice mai...

would like A CALLBACK TO 226-626-8851

WOULD LIKE TO CANCEL 519-*****94. I HAVE PAID $315 TO THE ACCT TO PAYOUT BALANCE AND CANCEL. PLEASE CALLBACK TO ASSIST.

Account got cancelled

I got a text message from Koodo saying I requested to cancel my account, which I did not. Thinking it might be spam or not real, I called the helpline and had to do the Virtual Assistant chat which ended up just asking me for a time someone can call me back for assistance. Since this was after 10...

problem

i never got a sim card in my account package and I don’t have or service I haven’t used . and now I see I've been billed $208.57 and I can’t pay this bill cuz This is a lie and im a refugee so can I get help as soon as possible

Phone credit

What is this 575 dollars in phone credit? What would I use it for?

where can i go in store and activate a new plan

I'm looking for a list of authorized dealers in BC. I usually deal with london drugs but I dont see anything but prepaid on their website! Not looking for a list of koodo booths, those people are absolutely useless

why is koodo so horrific at customer service and why do i put up with it?

Trying to get to an operator using 611 is impossible. They then route you through auto generated online crap forever. Then tell you if you want to talk to them they will charge you a fee. Insanity. So why haven’t I switched? I have 5 lines with them that’s probably why. I spend over 500 per month an...

unlock phone

Can someone in customer service please phone or email the unlock code and directions for my phone, kinda necessary for diagnostics (currently blocked access) and repair as it’s poor signal is making me ready to outright cancel it. I believe this is now free for several years. Thanks, trying here...

No caller id land line numbers

Hi we just switched to Koodo from Bell we have noticed that all 3 lines on our account display no caller id for numbers not in our contact list despite us all have different phone types I have a 8 plus mom has a 6 and dad has a one plus 6T

Koodo customer service callback is a joke.

I think I have an error in my bill. I tried booking a callback 3x. The callback is to my Koodo number. Each time I get the callback I press 1 to proceed to the agent. it just rings and rings and rings and hangs up and then I repeat the garbage process again. I tried calling the Koodo number a...

Huawei P20 EMUI 10 update

Any idea when the EMUI 10 update will roll out for Huawei P20? I had seen March 2020 as a possible date but have seen nothing yet. Cheers J

Returned from traveling and unable to reactive phone

I recently returned from traveling and want to cancel the suspension on my phone and chose a new plan once activated. When i log into my account and attempt to enter “change plan” option it is unsuccessful and I receive a notice saying there was an error and to try again soon. I have tried repeatedl...

Can I get the koodo landline service even if I do not have a cell phone plan with koodo?

Can I get the koodo landline service even if I do not have a cell phone plan with koodo? I need a landline phone. I do not have a current plan or cell phone with koodo. Can I just get a landline phone with koodo or do I have to also have a cell phone plan with you?

why wont koodo give me my money back

I bought a new phone and Contract over a month ago. Due to covid i did it on line. I received the wrong phone! I immediately contacted koodo and a couple of days later they sent me a box to return the phone. My post office receipt says that koodo recieved the phone a good while ago! You have to ref...

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