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Phone password support, I forgot my password.

Someone please help me!! I put a password on my phone so no one but me could use it, however, I forgot my password and I am unable to use my phone. Any help would be appreciated. Thank you!!!

no internet connectivity

I have had no internet connectivity since this PM, but able to receive calls. - wifi works- not on airplane mode- have turned off and on phoneNot sure what is going on?

Wi-fi calling restrictions for Manitoba

I would like to use the Wi-fi calling feature as I live in a rural area of Manitoba where Telus coverage is spotty, but according to the Wifi calling article: This feature is available across Canada except for Saskatchewan and parts of Manitoba.Question 1: In what areas of Manitoba does Wi-fi callin...

Schedule a callback hours

I'm trying to schedule a callback on another device for a family member, I just keep getting the "we're busier than usual" message, but I want to set it up for tomorrow or sometime over the next few days?Is the bot capable of this or do I need to schedule a callback while they're open? I'm Pacific t...

Order was cancelled

I made an order on last March 14 and it was cancelled without any notice. Any reason why it happened? My order number is HFO********

Speak to an agent

I really need to speak to an agent, you phone number drives me to a msg and after that ask me questions that I don’t need, what I need is to speak with an agent to negotiate a new phone, I already did that with FIDO, BELL and VIDEOTRON, does Koodo have no agents or what???

No Charging block came with phone

I just received my phone in the mail yesterday and it didn’t come with an ordinary cord to charge it, I think it is a quick charger one, but it didn’t come with a block to plug it into the wall….. Was this forgotten?

Credit quiz for new customer online order

I submitted an online order today for a phone and phone plan with Koodo, and received the email confirmation. Later on I received a second email:Hey Amy We hope you're doing well. Before we securely complete your web transaction, we need to run a short credit quiz. To get in touch...

UPS Delivered but never received the item

I ordered a phone last March 23, 2021, got the order shipment information the following day with tracking number, as i was checking the tracking it says delivery Friday March 26, 2021 End of Day, i was just home with my baby and my sister, was very excited as i was expecting the phone to be delivere...

My account got canceled by mistake

Hi,My account got canceled by mistake, so i cannot make a call neither get a call from you guys since my phone is inactive. I would like to reactivate my account or have a number I can call from my PC computer app to speak to someone in customer serviceso I can reactive my account. regards,

In Stock of iPhone Xs

I saw that the iPhone Xs is out of stock right now. When will it be likely for these phones to have in stock again? Thanks!

wrong number

Hello!I just added my husband to my phone plan but instead of using a new number, Koodo gave us a new number instead of keeping the old number… help?!?!

How to contact real person

I would like to talk to a real person. But my phone is broken and can’t send text messages to set up a callback. There has to be another way to talk to someone.

data/wifi

Our account shows my husband has data, but when he tries to access the internet his phone and iPad shows he has wifi yet he can’t get any wifi pages mine works great can anyone help please thank you

add line

How many lines can one account have ?? Or is there even a limit?

connection issue South of Steinbach Manitoba

I wanted to report a dead zone along Highway 12, South of provincial road 25N on March 27th. Was wondering if this is an isolated incident as Koodo indicates it should have full service in that location. I can confirm three other clients had no service at the location at that time. Thanks

Recover accidentally deleted text messages

How do I recover accidentally deleted text messages to a certain individual?

Phone calls

This number keeps calling me 18772645020 letting me know I can update my phone and plan and save money. Is this number a scam?

use new sim on my seasonal hold number ( different phone)

I just bought a SIM card, my son had a Samsung, I opened accounts with iPhones, one broke now I have the phone number on seasonal hold. I want my son to have that account on seasonal hold with the number how do I do this?

Koodo sim

I have a couple of SIM cards that came with 2 iPhones that I bought from Koodo over a year ago that were never activated….the old sims were just put into the new phones instead. I was wondering if they expire or if they can be used in the iPhone I have now to replace a damaged one or if I would have...

WHP

Only good thing thing I can say about the wireless hub is the savings switching from Telus. It drops calls, delays in dialing will not complete, if you have to choose from a menu to leave a voice mail you often end up with a rapid busy signal like a busy circuit signal. Sorry I switched

not receiving promos form Koodo

Hi!I am wondering why my husband still receives texts from Koodo about promotions and upgrades and I don’t? We have the same plan and have three phones on the same bill.Thanks!

S21 Ultra Phone and sim card not received, its a week over estimated delivery. Need help.

I ordered S21 Ultra from Koodo, Koodo shipped the phone and SIM to me via Canada Post. My order has been sitting at Canada Post, Richmond facility with status ‘Item Processed’ since March 2nd. As per Canada Post it should have been delivered to me by March 4th. Now the tracking says ‘Item delayed -...

Bad service

I just switched to Koodo, and a bunch of texts are not coming through, phone calls are being dropped. I’m a single mother, I need to be able to get my text messages and calls! Data seems to be spotty as well. Reading through the reviews, this seems to be common. Awaiting a call-back after going back...

Can't Purchase New Phone Online

I am trying to purchase the Samsung Galaxy S20 FE (128 GB, Cloud Mint) online with the 70$ phone plan that includes 18gb of data. I currently have the Samsung Galaxy S10+ and I have paid off my tab and I have no outstanding balance on my latest bill. When I try to check out it says that I need to co...

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