Skip to main content
Koodo Community
Community

Other

All discussions about other Koodo-related topics.

  • 1,042 Topics
  • 3,986 Replies
1042 Topics
G
GMPBeginner
 Other
G
GPetesConnector
 Other
B
britvBeginner
 Other
J
John RondeauBeginner
 Other
N
Nomi394Beginner
 Other
I VE NEVER BEEN THIS DISAPPOINTED IN MY LIFE

I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs. I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.Upon my request? Really? Are you serious?So now, not only was my issue not fixed, but my internet was cancelled

1005
N
O
Oneilljennyhotmail.comConnector
 Other
H
hockeymomBeginner
 Other
F
FunkdocRockstar
 Other
M
MrDoopzBeginner
 Other
Is anyone else experiencing this?!

For at least three years, probably longer, my texts have been bouncing back. Don’t ask me why I tolerated it this long, because I honestly don’t know. At this point, there are far too many other providers to even consider sticking with Koodo.From what I’ve noticed, the service runs in cycles: about 10 minutes where nothing sends (everything fails), followed by a brief 5-minute window where messages actually go through. “Tech support” claims they don’t see any issues on their end, and none of their suggestions have made a difference. This isn’t just happening on my phone either, it’s the same story on my partner’s device. Doesn’t matter where we are, or time of day.I’m constantly toggling airplane mode just to reconnect to a tower and squeeze out a few minutes of usable service. That’s not what anyone should have to do for something they’re paying for.At this point, I’d rather pay more somewhere else and actually have a service that works.

1095
D
F
FLASHYFLOBeginner
 Other
N
Nida ABeginner
 Other
S
Sameer03Beginner
 Other
M
Moxster
 Other
N
NimeshRockstar
 Other
Brittany AC
Brittany ACAdvisor
 Other
B
BrookeCanmoreBeginner
 Other
I
Iamnotno6Organizer
 Other
Yermek Ramazanov
Yermek RamazanovBeginner
 Other
S
slobernBeginner
 Other
M
mdemelloBeginner
 Other
J
Joe213Beginner
 Other
A
acollierBeginner
 Other
O
onomziidogu14Advisor
 Other
S
stangs267Beginner
 Other
Dave Ellis
Dave EllisBeginner
 Other
Show more activity

Leaderboard

Terms & ConditionsAccessibility statement
Koodo Community