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All discussions about other Koodo-related topics.

  • 406 Topics
  • 1,453 Replies

406 Topics

E
eddiethesockBeginner
asked in Other

seasonal hold plan change request and rate plan change fee

I put on my number on seasonal hold, and I had to do it through a live agent, as it’s not an option available online.  On my bill, I see that Koodo has charged me 15 dollars for that service change; this should not have been charged as the only way to get it done is with the live agent.Obviously I cannot schedule a callback, as the number is suspended (I am back in Canada on August)-how can i ask them to rectify this fee? I do this every year, and this is the first year that I see this charge on the bill; in the previous years, the fee was not applied.Thanks, c

2
E
19 days ago
C
chickadeeBeginner
asked in Other

911 Emergancy Call routed to wrong city

Approximately a week ago, I had to contact the police via 911 services @ 3am. I live in Regina, SK. When I used my mobile phone to make the 911 call, it instead connected me to the 911 call centre in Saskatoon, SK which is over 300km away. The phone rep had to then transfer my call to Regina’s 911, which took time. Luckily this wasn’t a problem this time, but in another emergency that could be wasting time!Is there a setting or method on my account to set the 911 services to the correct city? Shouldn’t this be something associated with my billing address? Or Geo Location? Or the cell phone tower I am connecting to?How do I get this fixed so the next emergency call is safe?

2
C
19 days ago
B
BigdgBeginner
asked in Other

Falsely Roaming to the US

How do I stop roaming to the USA when I'm here in canada? 

6
G
20 days ago
M
Michelle_TBeginner
asked in Other

Why did my phone delete my photos

My phone randomly started having issues with text messages and calls. After spending 2-3 hours talking to tech support, my phone reset itself, and deleted all my photos from the last few years . I am soo upset, as I had some very sentimental photos on my camera rolls and I cant find then on my back up or google drive. When I went to my computer, they had been removed from there as well. Although the staff I spoke to was very kind and helpful, the only thing I can think of  that could have caused this reset was the advice given by the staff member. Can anyone let me know why this reset happened or how to get my photos back? Thank you 

1
Dinh
20 days ago
J
Josh WConnector
asked in Other

my phone

I'm still having problems with my Samsung galaxy s20 ultra I still owe money on my tab but I need a replacement. Can anyone one help me the phone I have won't last another 2 months.

6
Dinh
20 days ago
G
GalahadBeginner
asked in Other

How do i locate my lost phone while traveling

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

4
Dinh
20 days ago
S
Sm604Beginner
asked in Other

lost phone , Suspended account , will Sim work in another phone ?

I lost my sim card and I suspended my koodo account online, will data on my sim card or texts be accessible if it is placed in another phone while suspended ? Also Will my suspended phone number  still receive texts ?

3
R
21 days ago
M
Marie-PierBeginner
asked in Other

New line rebate

Hi there! I have an account (with plan & tab for myself) and I added a new line for my partner. They have their own phone so I just need to buy the SIM card and add a their plan. Koodo has this ”5$/month rebate on the new added line” as long as the new plan is 40$/month or more (Quebec). But when I process the order, the rebate does not seem to apply itself. Does anyone know anything about this?Thanks in advance!

2
M
21 days ago
E
Embee02Beginner
asked in Other

Signing up for Automatic Top-ups

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

2
Flo Koodo
22 days ago
M
mmj101Beginner
asked in Other

Tax Exemption Form

Hello, could I request the form be emailed to me. Thank you. 

2
Flo Koodo
22 days ago
H
Her0siaBeginner
posted in Other

Carte SD défectueuse?

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

1
M
22 days ago
V
vJongeneelBeginner
asked in Other

Data stops working

Hello, so every single time my power goes out my koodo data just stops working. Why? I can still text and iMessage but why am I not able to open google or anything? I can’t even check to see when my hydro comes back on… it makes no sense that every time my power goes out my data just doesn’t work. 

2
V
23 days ago
B
brumosBeginner
asked in Other

Error transferring phone number

I’ve tried several times to transfer my old phone number from a different provider following the instructions outlined using Self Serve but keep receiving the message, “An Error Occurred”. Not sure what I’m doing wrong (if anything) or wether the online service/activation is down and can’t find a customer service phone number to call for help. Anyone had a similar problem? This is very frustrating! Thank you

2
D
23 days ago
B
BrunoSCRockstar
asked in Other

Scam or legit offer of free phone?

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

3
B
23 days ago
N
Nan JiangBeginner
asked in Other

How do I reactivate an old phone number while outside of Canada?

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!

3
N
24 days ago
M
momxsevenBeginner
asked in Other

Customer service no number- robot and call back is an issue!!

I got my daughter a new phone which had on and off issues the first week, we thought was service because of where we were located. Phone had no service (except when using wifi), spent two weeks using the online robot doing all the fixes it told us to, couldn't get a call back due to shift work. Finally spoke with a tech vis call back on Saturday, did everything he said as well -yes it is the phone. Let me put you to the web store to get a replacement. Oh wait they are closed until Monday. Place a call back ticket for web store - takes three days. Now they tell me the 30 day window is closed. 9 years customer, four phone lines and a $600 dollar phone they tell me I am stuck with. This is not fair if they do not have a number to call for effective customer service. Very disappointed. 

2
M
24 days ago
K
KMH97Beginner
asked in Other

Where can I get the tax exemption form?

Is it possible to get the form online? 

2
Lavinia Koodo
25 days ago
L
Laurie LBeginner
asked in Other

no service

I did an update this morning and now i have no service. when i look in the transaction history it says i did an equipment swap today and i did not. what do i do now?

7
Chris Koodo
26 days ago
R
RAVNEETBeginner
asked in Other

I wanted to get -history of incoming and outgoing calls

I wanted to get -history of incoming and outgoing calls

2
G
1 month ago
P
pollgaraBeginner
asked in Other

call back just rings and rings what am I suppose to do now

Really how are you suppose to use this if no one answers,  We as customers have a life you know 

1
D
1 month ago
S
Stephanie ReyesOrganizer
asked in Other

Will I have to pay off bonus tab if i switch to Telus?

I’m considering about taking advantage of my workplace EPP offer from Telus. I recently activated a phone on a Koodo tab in January. Will I only need to pay the tab or the bonus tab as well?

2
S
1 month ago
A
Akira637Beginner
asked in Other

Moving from Quebec to British Columbia

Hi. I'm going to move from Quebec to British Columbia soon. Is there anything to do with the current plan when you change the province? Thank you.

2
BobTheElectrician
1 month ago
R
rciciBeginner
asked in Other

Is this number from koodoor is it a scammer?

is this koodo genuinely trying to give me a refund or is this a scam? i dont want to click the link until i know for sure 

1
Sophia
1 month ago
H
HagowBeginner
asked in Other

Can't unlock phone

I have a used Alcatel flip phone from the US. I just got my Koodo sim card but it says ‘invalid sim’. I realized it’s locked so I entered IMEI for Koodo to unlock but it says ‘invalid IMEI’. I triple checked the IMEI and I have the right 15 digits. Why doesn’t Koodo recognize the IMEI? Is there another way to unlock it?

2
H
1 month ago
H
Harry_luvBeginner
asked in Other

Travelling and Unlocking phone

I am travelling overseas and I want to cancel my plan with Koodo temporarily for a month. After I unlock my phone and insert a new SIM card can Koodo hold my phone number and plan once I get back to Canada and if yes, will I have to pay a fee? 

2
D
1 month ago

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