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Terrible signal strength

So for the last week or so I have been having really terrible signal strength. Phone calls have been really spotty, cycles from can hear them fine for a few seconds to barely for a few seconds to not at all for a few seconds.. steady 1-2 bars for signal strength. I've reset network settings, resta...

Website not logging in properly

While trying to login, I receive the error: {"type":"Error","status":500,"message":"PingFed: Authorization code is invalid or expired."} and {"type":"Error","status":500,"message":"PingFed: Client id does not match the id of the client to whom the authorization code was issued."}

Port Help

I am trying to transfer my old Telus number to my new Koodo phone, but every time I try it keeps saying something went wrong. Has this happened to anyone else before, and do you know how to fix it?

old phone texts

I had a previous number with koodo that is linked to an important account that needs to send a text to my old number for verification so that I can update it to send texts to my new number. Is there a way to receive that text ?

WRONG MESSAGE

Hi thereI get a lot of messages from my friends, all of them complaining about my cell phone being off or not being available. This is while my cell phone is always on and I’m available too, and even in these cases, I do not get the miss call.Where can this problem come from?

home phone doesn't work

The caller can hear it ringing, my home phone does not ring. When I try to make a call the line is dead. All lights on hub look fine. Tried taking out the battery and unplugging it, that didn’t help.

Airdrie - Poor signal

I live in the Hillcrest area of Airdrie, and the signal here seems to be really poor. Using LTE on an iPhone, it does not work at all. Switching to 3G improves it somewhat, but calls still break up and sometimes don’t come through at all. Often when people call me, my phone will not ring at all and...

voicemail

How do I disable the need to enter a voicemail password. I never set it up and it started asking for a password 2 days ago.

Forwarding voice mail to another caller

Trying to forward a voicemail message to another number.…How do I do this...thanks

Changing phones

I recently was available to get an upgrade so I upgraded my phone and gave the newer one to my wife, which works, now her old phone is not working with my old phone. Says I have no network

Tablet Plan to Cellphone

Is it possible to use a tablet data plan for a cellphone? I have a cellphone that I only need data on. It is not for calls or texts. Can I use a tablet data plan on it?

No data usage warning

I usually get a notification halfway through my billing cycle to say I've used 50% of my data. Got a message today at 4pm saying so, right on schedule! (16 days in). Then a few minutes later a got a notification saying 90%, then 100% of my data was used and it would be turned off to avoid extra unwa...

Extremely unsatisfied with Koodo overall!

Extremely unsatisfied with Koodo overall! Customer service sucks! Absolutely no way to speak to a human! I switched to Koodo last Thursday May 27, 2021. I have been without phone service ever since and the koodo bot does not do anything but keep asking same questions! 1 800 number just takes you in...

port my number out from Koodo

One of the things I have been asked to provide by my new carrier is a PIN number, is this something I get from Koodo?

customer care no.

What is koodo customer care no.?

Transfer of Ownership after Death

So I’ve used this phone for the past 9-10 years. My mother in-law signed for it for me when I was 17 since I was unable to get my own phone. I have been paying the bill ever since. We tried a few years ago to transfer the ownership to myself in the store but they told us it needed to be done by phon...

recovery

is there a way to recover text messages and phone call history after phone has been factory reset ?

stolen phone

I recently had my phone stolen and was wondering how I go about getting a new one, I pay for the warranty if that matters.

cell phone number

Can i change my mobile number to be the same as my home phone number?

Africa

I would like to know if there is a Telus Communications company in Ghana Accra Africa

Co-signed on a phone, phone paid off, but other person did not pay their portion. no access to account, but need removed.

Hello! i signed up for a phone “tab” on a koodo plan on my ex’s account. However, when we split up, i continued to make my regular payments , where as he has failed to make his payments. I talked to someone at one of the koodo mall stores , and he set up a call back for me. However I am unable to ma...

How to contact Koodo over failed SIM activation with no working phone

My old phone died completely.The new phone has a different SIM format. I bought a new SIM card and installed it. Then I went to Koodo self-serve and typed the new SIM number into a form.For some reason, the form replaced the last four digits to 6000, and the gave the (incorrect) input a green check...

My phone wont turn on

My phone keeps saying my password is failed, my face recognition won't work and neither will my fingerprint, it just won't let me get into it. I've tried to restart it but it won't let me without the password and when I put my password in it won't work.

unknown calls

I have been getting calls on my phone …..both #’s 4 to 6 times a day …..when I return the call I get loud noises and then hang up ……..why am I getting all these phantom calls?

UNLOCK_NOT_SENT

Trying to unlock our phones using the self serve option on the web site. Enter the correct numbers etc but get the message UNLOCK_NOT_sent. There used to be an outstanding TAB on these phones but I have elected to clear these on our next payment..The chat bot is useless on this sort of problem and r...

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