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Cell phone coverage

  • July 2, 2026
  • 3 replies
  • 52 views

The cellphone coverage where is reside is awful, and has been getting worse over the past year.  Calls are dropped, not completed etc

Very frustrating and I’ve about had it with Koodoo.

3 replies

Dinh
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  • Mobile Master
  • July 2, 2026

Hey,

Which phone are you using? And was it indoor or outdoor signal reception that you having issue with? 

Also, how about other people living in the same area? Are they having similar issues?

You could check out this troubleshooting guide to see if that can help anything https://www.koodomobile.com/en/help/im-not-getting-any-network-service?


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  • Mobile Master
  • July 2, 2026

What area are you in?


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  • Mobile Master
  • July 2, 2026

Have you checked with your friends and neighbours that are using Telus or Bell in your local area to see if they are experiencing the same issue? Do you get a better signal when you leave your area? If so, it could be an issue with your nearest cellular tower.

You can send a message to a rep on Koodo Expert Messaging and let them know about your issue. They will pass on your feedback directly to the appropriate department. https://Koo.do/Chat