I successfully moved my number from Public Mobile to Koodo on 27 June 2026--all verified. But the advertised automated eSIM setup failed so my Pixel 7a is inactive. My number has been verified by tech support to have transferred and the resultant Koodo self-serve account shows my number and plan. But my Pixel 7a has no active eSIM. The Self-Serve account shows a number for an eSIM if I start the add-SIM process (I don;t have a SIM yet). The “Expert” tech support sent a note saying my Pixel 7a “is ready to activate” but as the Pixel 7a eSIM add process requires either scanning a QR code or typing in a carrier-provided “activation code” the tech agent said he would send the QR code to my email address. It never arrived and there is no QR code showing in the Koodo self-serve page that tells the user to “use the QR code below”. What shows below is a blank screen. So my question is: Can I just get a new Koodo SIM card instead and add that rather than the eSIM or would I ask the store to install an eSIM? There are at least two places in the self-serve account that confirm my number transferred correctly. The plan is fully in place, and the number shows on the account. My Public Mobile SIM has de-activated and my Public Mobile account is closed.
ESIm Auto-Activation failed - Can a SIM be used instead?
Best answer by MilkyWay
Based on what I know, you must use an eSIM as part of the migration from Public Mobile to Koodo. Since you are having issues, I have flagged a rep to assist you with the activation. They will likely go through a series of verification questions and confirm the EID and IMEI numbers with you.
Hi there,
that’s correct. If the account is fully active as you say, you can go to your closest Koodo or Telus store, acquire a physical SIM card (usually $10+tax), and use it instead. Once you get the SIM card, you need to change which SIM is active in your Koodo self-serve account before you can use it. You can do this by following the steps here: https://www.koodomobile.com/en/help/koodo-sim-support?
Alternatively, if at the store they have an eSIM voucher still in stock, you can swap it for that instead as clearly the usual eSIM setup does not work with the Pixel 7a when Koodo sends the eSIM profile to the device. If you acquire a voucher, you can follow the same steps in the link to make it active. Note that the store may not have any as Koodo isn’t offering them anymore, it would depend on what stock they would have left.
Based on what I know, you must use an eSIM as part of the migration from Public Mobile to Koodo. Since you are having issues, I have flagged a rep to assist you with the activation. They will likely go through a series of verification questions and confirm the EID and IMEI numbers with you.
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