Most of my calls are to and from non-english speaking countries. I am getting many complaints that people are not able to reach me, and I suspect that this is because they do not understand the instruction enter a number. However, when I check the call control log I don’t see the international numbers at all, just some local ones. Also I try to enter some international numbers as approved and they are cut off. Please fix this feature ASAP, as the way it is now it is totally useless for customers who do international calling.
Question
call control international numbers
+4Hi
Just to double check, did they mention that they are challenged to enter a number when they try to contact you?
Have you considered removing the Call Control feature when you are expecting an international call or at least explain to them what they need to do before they call you? You can also call them directly to avoid the issue.
No they just told me they are not able to call. So I have turned off the feature and also let them know that they may have to enter a number to get through.
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