Switch From Public Never received esim notifcation. Now have no service

Did you follow the fast switch steps?  At which step things go wrong?  What error popped up?

https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid

I went thru the fast switch.  Did the credit check.  Replied yes to the port authorization.  I have a koodo account.  It says my number has been sucessfully transfered to Koodo.  All the steps say my phone will get a  notification to download the esim.   I never received a notification on my phone.  Can’t manually add an esim  because I have no QR code to scan.   

Have you checked your email to see if anything is sent there? please check both Junk/spam email folder

no emails.  Koodo assist has said something may have stalled on their end.  They are slow to respond.  They said they will schedule a call back.   they are gonna have to call my Husbands cell as his is the only phone  working at the moment. 

Eh, just to confirm, have you received any service agreement sent to your email? They mentioned if there is an error with EID when you entered, you would need to connect with a rep https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service? and someone can provision an eSIM.

As part of the process did you provide your IMEI or EID number?

got an email stating my account will be preauth to credit card payment (haven’t added bank account yet), got an email telling me to create selfserve account, and then account change emails when I added my free perk, and added call control.   No service agreement yet.  

the field was prefilled during the migration from pubilc.  only the last 4 numbers were visible.  I did verify the last 4 numbers were correct.  

If you received an email to create a self-serve account, I would recommend you create one first. After that, you can try to recover the QR code to see if that is possible. Go to Self-seve » Mobile Service » Get Help with Sim cards and eSIM »  Recover my deleted eSIM or request a replacement SIM card

already made the account as soon as I received the email.  Have already logged in, added free perk, tried to get en esim QR code but never worked.  even the KoodoRep said he has no idea why I never got the notification and has scheduled a call back with support for tomorrow morning using my husband cell phone.   If I had no other phone in the house, would be hard to do a call back.   A migration from one telus owned company to another should have been seamless.  

Yes it should be seamless but sometimes glitches happen.

You will just need to wait for the callback tomorrow for a rep to investigate and resolve further

If a rep is already involved, I recommend waiting, unfortunately. However, if you live near a Koodo store, you could visit them and ask if they can reissue a SIM/eSIM for your number.