Switch From Public Never received esim notifcation. Now have no service

Did you follow the fast switch steps?  At which step things go wrong?  What error popped up?

https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid

I went thru the fast switch.  Did the credit check.  Replied yes to the port authorization.  I have a koodo account.  It says my number has been sucessfully transfered to Koodo.  All the steps say my phone will get a  notification to download the esim.   I never received a notification on my phone.  Can’t manually add an esim  because I have no QR code to scan.   

Have you checked your email to see if anything is sent there? please check both Junk/spam email folder

no emails.  Koodo assist has said something may have stalled on their end.  They are slow to respond.  They said they will schedule a call back.   they are gonna have to call my Husbands cell as his is the only phone  working at the moment. 

Eh, just to confirm, have you received any service agreement sent to your email? They mentioned if there is an error with EID when you entered, you would need to connect with a rep https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service? and someone can provision an eSIM.

As part of the process did you provide your IMEI or EID number?

got an email stating my account will be preauth to credit card payment (haven’t added bank account yet), got an email telling me to create selfserve account, and then account change emails when I added my free perk, and added call control.   No service agreement yet.  

the field was prefilled during the migration from pubilc.  only the last 4 numbers were visible.  I did verify the last 4 numbers were correct.  

If you received an email to create a self-serve account, I would recommend you create one first. After that, you can try to recover the QR code to see if that is possible. Go to Self-seve » Mobile Service » Get Help with Sim cards and eSIM »  Recover my deleted eSIM or request a replacement SIM card

already made the account as soon as I received the email.  Have already logged in, added free perk, tried to get en esim QR code but never worked.  even the KoodoRep said he has no idea why I never got the notification and has scheduled a call back with support for tomorrow morning using my husband cell phone.   If I had no other phone in the house, would be hard to do a call back.   A migration from one telus owned company to another should have been seamless.  

Yes it should be seamless but sometimes glitches happen.

You will just need to wait for the callback tomorrow for a rep to investigate and resolve further

If a rep is already involved, I recommend waiting, unfortunately. However, if you live near a Koodo store, you could visit them and ask if they can reissue a SIM/eSIM for your number. 

Having the same issue.  Just starting on what looks to be a long journey.  Not a great experience.

Hopefully you can get a call back scheduled for today as its early in the day still.   Once I was able to talk to an agent he had me up and running in about 30mins.   just make sure you have a computer or another device available that you can use to display the qr code they email you.  

Here’s a blurb from the Koodo support site and my comments.

Switching from Public Mobile to Koodo Postpaid with Fast Switch

If you're a Public Mobile customer switching to Koodo postpaid using Fast Switch, you'll receive a Koodo postpaid eSIM. I DID NOT. YES, CHECKED EMAIL. If you currently have a physical SIM card, you'll need to switch to a Koodo Postpaid eSIM as part of your migration.

During activation, you'll need to enter your device's EID. IT WAS PRE-FILLED AND PART HIDDEN WITH ** After you complete your checkout, you should receive a notification to activate your new eSIM. II DID NOT If you don't receive this notification or experience any issues with eSIM activation, you may have entered your EID incorrectly. I WASN’T GIVEN THE OPTION TO ENTER MY EID.

HI ​@Capilano3000 

We are sorry to hear that you are having issues after switching to Koodo.

Can you please confirm what type of phone are you using?

Also, can you please turn your phone off for 10 minutes? Please let us know here right before turning your phone off.

you are having the EXACT same issue I had.   Only the Koodo rep was able to fix it by generating a QR code.   I never received an esim notification.   All the steps  the agent made me do to install an Esim did not work.  The only way the issue was resolved was getting the QR code to scan from the koodo rep.   They should be providing this QR code during setup but Koodo isn’t supplying it, instead relying on a phone notification that doesnt seem to always arrive. 

I transferred my CTN to Koodo from Public Mobile on 27 June, also successfully, but the eSIM activation failed. The existing cell account appeared to have been cut by Public Mobile before the cell phone could receive the eSIM data. I thought that there was also another complication in my case as a Pixel user in that my device had specialized Google security activated that I surmised may have blocked the SIM change. Since Koodo tech has told me this eSIM activation failure is common, I suspect instead that it involves some kind of timing error. Koodo also tried to send me a QR code using my account-registered email as a fix, but it never arrived. I noted that Koodo's automation had locked my email address in my Koodo account as it claimed my email had been changed recently. I do not know if the email lock had anything to do with the initial eSIM failure, however. A Koodo store here in London, Canada fixed the activation issue for me using a SIM card.