I just read an article that stated that the OPP are warning people who purchased new phones are getting calls stating that the device needs to be returned to finish processing or add updates. It was on the global news website. WWW.GLOBALNEWS.CA. The individuals either mail the phones in, or hand them off to random individuals. No I didn't get one of those calls when I got my phone in March, If you purchase your phone in store, regardless of provider, everything should be done right there. Please use caution if you get a call, text, or email saying something like that, Contact your provider right away, or go to an store or kiosk to speak to a person, legitimately representing the company. http://www.globalnews.ca
caution/ fyi
+4Thanks for the heads-up — this is a real one, and a good reminder for everyone. We've seen a few of these pop up on the forum: callers claiming you're "due for an update," or that a phone has to be returned or mailed in to finish processing — sometimes even walking people through ordering a device they never wanted.
A couple of things worth adding for anyone reading this:
- Koodo will never ask you to mail your phone to a random address or hand it to someone. Any legitimate return goes only to the address printed on the original shipping box
- Never share credit card or personal info over the phone. If an offer sounds off, hang up and reach out yourself through official channels — schedule a callback at koodo.com/chat, or visit a Koodo store or kiosk to speak to a real rep.
- If you ever do end up sharing any info, update your Self Serve password right away
Here is the direct link to the article
https://globalnews.ca/news/11964963/fraud-scheme-targeting-new-phones/
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