Skip to main content
Koodo Community
Question

blacklist stolen device

  • July 7, 2026
  • 5 replies
  • 34 views

someone stole my device.  I havent been able to afford a new one at this point so i dont have a callback number to be reached at in order toblacklisr it.
what other options do i have to be able to get the phone locked out.  

5 replies

Forum|alt.badge.img+4
  • Mobile Master
  • July 7, 2026

To report and blacklist a stolen phone, you will need to speak with a rep via callback on Koodo assist.

Note that you can request a callback to any Canadian number, including your work, friends, or family.

 

https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone


  • Author
  • Connector
  • July 8, 2026

i dont have a number available to use unless a texting app would be applicable,  idk


Forum|alt.badge.img+4
  • Mobile Master
  • July 8, 2026

Let me flag a rep for you


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • July 8, 2026

i dont have a number available to use unless a texting app would be applicable,  idk

 

Are you a prepaid or postpaid customer? If you have a postpaid plan, the standard procedure is to schedule a callback via this link: https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone.

While waiting for the device to be blacklisted, you can also use your Google or Apple account to remotely lock or erase your device.

Please keep in mind that you are still responsible for your service plan while the phone is missing. Because of this, I highly recommend getting a replacement SIM card or asking a representative to temporarily suspend your service.


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • July 8, 2026

Hi ​@Amosborne483 

We are sorry to hear that your phone was stolen.

Can you please indicate the phone model and confirm the last 2 digits of the phone number associated with the phone?