This has been the worst internet installation experience ever. My activation date was supposed to be June 30th but got revised to July 1. My original modem was not working with the online light flashing forever even after several reboots so the rep sent me a new modem which I received today. My second modem has both the DS and US light going solid and then both flashing at the same time after 30 seconds with no online light whatsoever. I’m at a complete lost for words on what to do in this situation and I have a technician coming in a few days. My question is, if the technician (from Rogers) cannot fix it, what is the best course of action? Koodo already discounted my future bills to $35/month but at this point I honestly don’t care and need internet immediately to work. I’ve followed all guides, I’ve contacted the reps 4 times and I’ve spent every minute of the day trying to find a solution and testing all solutions.
2nd Modem Sent, Still Does Not Work
+4If the light is flashing green , the modem might be trying to update its firmware. It is advised to let the modem do its thing https://www.koodomobile.com/en/help/understanding-your-modem-and-router?
Have you tried to reset the modem and let it update?
+4Hi
Hi
Hello - I did exactly that and this is my account. I used the same email for community and self serve.
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