Does anyone know of a method to get in touch with an agent to discuss my account with? The AI chat is the worst thing ever when it comes to making this happen. Maybe there is a phone number that I haven’t found yet, or an email address I can contact to initiate a conversation?
Question
Speak to an Agent?
+4What's the issue you need help with? You can ask here as well, reps are available in the forum and a lot of things do get resolved right here.
For a callback, go to www.koodo.com/chat and type what you need (for example "I want to cancel"), the system will call you back at a valid Canadian number. Facebook Messenger and X are the other ways to reach a rep, the links are at the bottom of this forum page.
And if it's about a charge on your bill, you don't need an agent on the phone at all. The Ask us to review a charge tool in Self Serve handles that and they reply back by text or email https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
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