I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.
In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the latest software updates previously installed. A working pairing is really important.
i went into the Galaxy Wear app and I selected Mobile Plans in the APP settings and Koodo was the network option already there to be selected. I was prompted to login to my Self Serve account with my username and password. Under the field where I enter my password, there is a little CAPTCHA box that is stuck on Verifying if I am Human. It then states Please Try Again and wants me to refresh the page. It never goes beyond this and I am unable to login.
I have ensure that I am connected to 5G while doing all this. I’ve set my default browser to Chrome, in the event something wonky was going on with Samsung Browser. I’ve reset my mobile network setting and it will not go beyond this point.
I don’t plan on using my watch as the main point of contact but I hike and whatnot and would like the option to enable to use cellular on the watch. I know that Koodo/Telus uses the One Number Plan or something and I think the switch needs to be reset on the admin side? I am not looking to add a NEW LINE - I just want the option to be able to use my current number. Also I am not sure if it makes a difference but I currently use ESIM on my phone and have no issues there.
Thank you for any assistance you can provide!
