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279 Topics
S
SeungJun LeeBeginner
asked in Billing & Payments
How to pay my bill after go back to my home country

I'm back in my country after stopping all my banks in Canada for personal reasons. How can I pay my last bill without any Canada bank account? Now I only have Korean credit card.I can’t make any call or get text by Canadian number because I already call with Koodo assistant and he said I can go back to my country and pay the remaining fees after the number is stopped on the 11th. But now that I see it, I'm very confused that Koodo only accepts Canadian credit cards. What should I do with my situation where I can't pay even if I want to?

261
Dinh
13 days ago
S
StephLBBeginner
asked in Billing & Payments
I can't cancel my Amazon prime through Koodo

I had Amazon Prime through Koodo, then switched to the stream+ subscription. I'm continuing to be charged $9.99 for Prime every month plus paying for Stream, but the prime subscription isn't available in my self serve to cancel, even after cancelling stream. So I've been paying twice for Amazon for the past two months and I need it to stop charging me and cancel Amazon 

544
S
13 days ago
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BeloBeginner
asked in Billing & Payments
Negative Bill

Hello, I recently canceled my Koodo account on November 30, 2024, as I moved back to my home country. My account shows a credit balance of - $17.32, and the due date for my final bill is December 11, 2024. I had been paying my bills through automatic bank payments, but I have not received the refund for the credit balance in my bank account yet. Since I am currently overseas and unable to use the callback service, I would like to know:1. Why does this credit balance exist?2. How can I request a refund while being outside Canada? I would appreciate any help or guidance regarding this matter. Thank you!

281
Georgia Koodo
13 days ago
J
Jenessa24Beginner
asked in Prepaid
help puk for sim

sim card pin incorrectly 3 times and it now requires an 8-digit Puk code to be unlocked. I don't have access to any other phones and I have no means of calling a Koodo rep.

131
Georgia Koodo
13 days ago
A
AntoniosBeginner
asked in Billing & Payments
billing error new phone

In November I moved 2 of my 3 numbers to Koodo. I told the rep that I will transfer my third line when my family member returns from the US. Well, they keep charging me for three lines when only 2 are actually at Koodo. I scheduled a call back and nobody calls back. 

81
Georgia Koodo
13 days ago
P
Paul78Beginner
asked in Other
sim not working

I am currently in Thailand and my sim does not work after having it out of my phone for a few months. My Thai sim works fine. I cannot call Koodo due to hi fees on my account connected to my Thai sim. I cannot access bank accounts and other accounts because I need to verify my accounts with my phone number. Koodo does not have a live chat option only call backs to a number I cannot access because the sim does not work.what are my options?  

223
Georgia Koodo
13 days ago
M
mayankpatelBeginner
asked in Billing & Payments
Auto Pay Discount not applied on first bill

I subscribed to Koodo on 28 Nov. and received the SIM on Dec 5, activated it on the same day and setup auto pay.My first bill is for the period of Dec 2 to Jan 1 and the pre-authorized payment credit ($5) is not applied on the first bill. Will it be applied on the next bill ?Also for the Pre-authorized payment there is no date that can be set in the Self serve portal, when does the amount get deducted ?

281
Georgia Koodo
13 days ago
P
PelohaOrganizer
asked in Plans & Add-ons
Rate plan change

Two questions as I have 2 phone numbers:I tried to change my plan but once I pick a perk, my “next” button doesn’t show up.  I’m stuck only if I don’t choose a perk I can go next. I tried 2 different browsers, same problem. Is there a trick to adding a perk and be able to go to the next step or can I just add my perk afterwards? Koodo offers my one phone number a $34 plan, but my other phone number only shows a $50 plan or more. I’m unimpressed, because there is no reason for it (both are same make, similar speck phones). I have had that same issue last year and called customer service who then gave me for the $15 caller fee the same plan as first phone. How do I get a cheaper plan than $50 without calling them,  preferrable same plan as number 1?

483
Darius Koodo
13 days ago
V
Ver.burkConnector
asked in Self Serve
why is self serve not working

I repeatedly get an upside down ice cream cone picture when I try to login to self serve ... Koodo is not fun  

307
Flo Koodo
13 days ago
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Lilly72Beginner
asked in Billing & Payments
Major Payment issue

I’m getting frustrated with Koodo. I payment my late payment due and they want to charge another same amount, when I have already paid.I have payments that show on my bank account that I have paid this big amount. Can they not add and getting through to them is a frigging nightmare.How can I get help through this. 

121
Sophia
13 days ago
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Mike from CanadaConnector
asked in Billing & Payments
promotional credits missing from bill and extra tab charge

Hello I just upgraded my phone on black friday and was suspose to have a $5/ month credit for both phones. I just got my lastest bill and there is no credits for either phone and also an extra 10 tab charge on the one number

636
Flo Koodo
13 days ago
T
Tom BAdvocate
asked in Tips, Tricks & Troubleshooting
Transfer of apps and app data from CAT branded Android 8.0 to Moto G 5G 2024 (Android 14 or 15) - how much manual work?

My existing Koodo Prepaid phone is 8.0 Android (branded CAT, but mostly that’s extra stuff for contractors, otherwise it looks pretty standard Android). My new phone is a Moto G 5G 2024 sent to me by Koodo along with a new plan. That’s a 6 or 7 OS version jump. So here’s my questions: How likely is a large jump in OS result in some awful outcome during setup?  (If it was to be really hazardous, I should not even try to move over anything other than the SIM…. but if it should work without much of a fuss, I’d like to try to bring over some other data)   How much of the data produced by apps will I need to move manually? (Given the gap in OS levels, I’d be surprised if every app is currently available for the now OS….)The most critical parts are: Google calendar Google contacts Google gmail Google photos Some downloaded documentsUseful:Google Maps Apps from a few note taking apps Shazam items I want to purchase later A few MP3s of meetings from High-Q MP3 RecorderHow much of that should c

524
R
13 days ago
D
DelBBeginner
asked in Purchases & Returns
verirymyinfo

Purchased 2 phones and two new plans on Dec 8th. Already a customer juat upgrading.First order went through and I received notice it was shipped via purolator.Second order I just found an email in my spam inbox requesting I verify my Info. I asked for a call back, received it and the call dropped. I used a land-line so it isn't due to cell service.No call back since. Just requested another. It is frustrating that we cannot just connect with an agent. Always have to restart the process. How do I get passed this so they ship me thr new phone?

242
D
13 days ago
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Rd8494Beginner
asked in Purchases & Returns
Shipping Method

Good Afternoon Can you confirm what shipping method is currently being used with Canada Post on strike i want to ensure i do not order a new phone and it get stuck 

191
Flo Koodo
13 days ago
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piyushpatel186Beginner
asked in Purchases & Returns
Phone network issue and cancellation procedure

Hi Koodo,I am new to Koodo, joined on black Friday deal but I am regretting my decision now. The changed from other service provider to Koodo for my mobility services. Since then I really have a hard time in phone network. I dont see good coverage on my mobile device (it is my previous device and working awesome with other service provider). Whenever I got a call or try to call (within Calgary city limit - SW of Calgary) - voice is breaking in between continuously , not able to speak on call. When I request for any OTP from bank, it takes time to receive the text and dont ask me about the data. I was in NE quadrant on weekend, near to Jackson port shopping area and I was not able to load any page,  even facebook / youtube / whatsapp messages was unable to load / open. This is terrible experience with Koodo. I would like to cancel my services with Koodo and switch back to other provider. Could you please provide me the right process on how to initiate the cancellation process. I just st

281
Flo Koodo
13 days ago
D
D.LAdvocate
asked in Billing & Payments
Cancelling a new line with a phone tab within return period

Just got off the phone with a rep who told me that, in order to cancel a line with a tab, I would need to first return my phone and then call back to cancel the plan. The order was placed over the phone so he emailed me the prepaid label to return the device.My question is, the return is cutting very close to the 15 day trial period. What happens if I send the phone now but it gets delivered after the trial period? If I call back to cancel, will I still be charged for the month since technically the plan wasn’t cancelled until after the trial period?

201
Flo Koodo
13 days ago
C
CarolineDupuyBeginner
asked in Plans & Add-ons
Plan Canada USA, endroits inclus

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

161
Flo Koodo
13 days ago
K
k_kairetzBeginner
asked in Billing & Payments
Activation Fee

I just joined Koodo and switched myself and 2 of my kids over during the black friday deals. I did NOT go in store. I did it online. Why was i charged a $70 activation fee on all 3 lines when I was told the activation fee was waived??? Who do I speak with to get this charge reversed on all 3 lines?

332
K
13 days ago
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pauloosterhoffOrganizer
asked in Self Serve
Changed phone number but S21 still sees old number

I recently moved from Alberta to Saskatchewan. I changed my phone number from a 587 area code to a 306 area code number a few weeks ago. The phone works but my profile  ‘this phone’ still sees the old number. When I call somebody, they see my old number and if they try to call me at that number it doesn’t work. I reset my phone a couple of times but no change. I setup a callback with Koodo assist twice but never received a callback.  

5610
Flo Koodo
13 days ago
Marina Romero
Marina RomeroBeginner
asked in Purchases & Returns
Poor Resolution from Koodo Web Store

Hello Koodo Community,I am writing this post out of sheer frustration with the Koodo Web Store and their handling of my recent order (HFO39091268). The level of incompetence and lack of accountability I have experienced is beyond disappointing, and I feel it is necessary to share my experience here.Here’s the situation:I placed an order on November 26th, expecting the usual seamless delivery experience. However, UPS, the carrier Koodo chose, failed to deliver the package. They claimed they couldn’t locate my unit in the building directory, which is laughable because there is no directory—only unit numbers. Despite me working from home and being available 24/7, they didn’t attempt to contact me or leave a delivery notice. When I requested to pick up the package from a UPS store, they refused and instead returned the package to Koodo’s warehouse.What’s worse is the inconsistency in Koodo's delivery process. My husband placed an order to the exact same address a day after mine, and becaus

140
Marina Romero
13 days ago
D
Dave and MurielleBeginner
asked in Billing & Payments
Overcharge

Our account was put on vacation mode Oct 15,2024, till April 24, 2025. Charges were $15 pm plus taxes X 2 phone lines. My last bill was $238.00. If our phones were on holiday mode why the extra charges? I’ve tried to call to get an explanation but with no success, there is no way of talking to customer service rep. We are in Mexico and no international call backs are allowed. We are not wanting to pay the $238 bill until we get this problem solved and a credit applied.

171
Flo Koodo
13 days ago
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samtron76Advisor
asked in Other
New phone, No sim card.

I received my new phone today and it didn’t come with a new sim card. I’m pretty sure I can use my old one, but I’m wondering if new phones are supposed to come with a new card.

233
S
13 days ago
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trjngrsbConnector
asked in Purchases & Returns
Im having trouble to transfer my number to koodo

My account was flagged as fraud, I sent the documents to fraudtax@telus.com, but haven't received any replies, and I can't port my number over to Koodo. I need to solve this now

398
Flo Koodo
13 days ago
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waterlanderBeginner
asked in Other
Home internet keeps dropping. Koodo is not calling me back

MY koodo Home internet keeps dropping. Koodo is not calling me back although they said they would. I'm absolutely stumped. ...almost once a day my modem/router need to be reset via unplug. My internet will just drop inexplicably. I tried a different router and its the same result.  Is the modem defective ? Is koodo’s internet service flawed ? Why is koodo selling home internet  they cant support? Others have complained and koodo is not doing anything

485
W
13 days ago
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yukikitoBeginner
asked in Prepaid
Data 100$/360 days plan prepaid

How much data is included in the prepaid 100$/360 days plan? I don’t see any mention of this on the website. Thanks! 

462
Y
14 days ago

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