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M
Mike BiBeginner
asked in Billing & Payments
roaming charge

I have roaming charge on my july bill but i haven't left canada in 2024. Can you reverse the change. Thanks 

152
M
14 days ago
E
ElementiaYTBeginner
asked in Self Serve
Self Registration "Hang on a sec"...

I’ve been registering for Self Serve through Koodo Assist. I reached the end of the process and clicked “finish registration”, which took me to a blank page that says “Hang on a sec...” and nothing ever loads beyond that point. Help would be greatly appreciated!

893
Georgia Koodo
14 days ago
T
Trev9959Beginner
asked in Billing & Payments
charge roaming?

Hello i was charged Roaming charges October 7 & October 9th, on my Novembers bill but I have not left the country.  Could these charges be taken off please? thank Yiu

71
Georgia Koodo
14 days ago
Z
ZalmAdvisor
asked in Other
Shorten VM message to 30 seconds

I have someone harassing me for about 5 years now.  You cannot block such users from leaving VMs.  In the past year, Koodo increased the maximum length of message to 5 minutes with no adjustment.  I require this to be set down to 15 seconds - there is no reason anybody ever needs to leave a message longer than 15 seconds.I have found that Rogers lets you set it to 30 seconds - if Koodo doesn’t offer the same alternative, I will drop my Koodo account and switch to Rogers. 

788
Z
14 days ago
B
bodonnell202Beginner
asked in Plans & Add-ons
Apple Watch

I notice that Koodo is now selling Apple Watches (in store only). I already own an Apple Watch Ultra and am interested in adding a cellular plan to it. I have a Koodo post paid cellular plan. Am I able to add a plan to it and if so what is the cost?

1393
G
14 days ago
D
Dee60Connector
asked in Prepaid
promotional data

HiMy plan is for 1 GB of data per month on a pre paid plan.I also have 16 GB of promotional data for 24 months. ( I am currently on month 6 )I have been offered to switch to a 3 GB of data on a pre paid plan.if I accept the offer will I loose the promotional data allowance ?

301
Georgia Koodo
14 days ago
H
Hayden2004Beginner
asked in Other
wifi calling

I just started using Koodo and I’m trying to turn on my wifi calling it says please contact Koodo to enable wifi calling on this account.  How do I do that

172
Georgia Koodo
14 days ago
A
anarsoulBeginner
asked in Plans & Add-ons
I want to switch to a cheaper plan, but self-serve doesn't allow me to do that

Hi,I’d like to switch to $39/50GB plan, but self-serve doesn’t give me this option.I don’t have tab (it’s been paid off).How do I do that?

756
Mayumi
14 days ago
Doménica Arias Mejía
Doménica Arias MejíaBeginner
asked in Other
International calls - How can I do?

I have international calls on as one of my perks, but I don’t know how can I use this service. 

264
G
14 days ago
O
OlashoBeginner
asked in Prepaid
koodo esim nbr QR code delete

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

373
D
14 days ago
H
HarmonyjeanBeginner
asked in Billing & Payments
wrong credit card used!

Help! I put my Koodo bill on the wrong credit card yesterday! It accidentally went on my corporate card and I can’t have that! I have another card and need to switch that payment. How can this be done? 

141
G
14 days ago
M
mbandsmer2Rockstar
asked in Prepaid
100MB of phantom data usage every renewal date

Please fix this problem. Every month on the prepaid plan renewal date, Koodo is lying about 100MB of data usage, so my wife only has 400MB to use for the month instead of the 500 we're paying for.  This has happened consistently for at least the last 3 months. There is no real data usage, just a technical glitch on Koodos end. And on the last day of the plan, the 100MB of usage gets recredited, but of course by then, it's too late to actually use the data.Can you please fix this recurring glitch? 

344
G
14 days ago
B
BehtashBeginner
asked in Purchases & Returns
important matter needs help ASAP

HiI am really frustrated and disappointed with Koodo service .I need to talk with somebody from Koodo. 

221
G
14 days ago
E
EstherrrrBeginner
asked in Billing & Payments
help me with the bill

To Whom It May Concern,I am reaching out regarding my recent account suspension and charges that have accrued on my Koodo account. Due to unexpected issues with the credit card associated with my account, I have been unable to make timely payments, as the card requires confirmation through my phone, which has been temporarily unavailable to me.Additionally, I noticed an extra charge of $50 even after the account suspension, which I am hoping to clarify. I have also been traveling recently and incurred higher-than-expected roaming fees, which I didn't anticipate.I sincerely apologize for this delay and respectfully request an extension on my payment while I work with my bank to resolve the issue. Your understanding and assistance would be greatly appreciated.Thank you for your attention to this matter.Sincerely,  Esther

161
Dinh
14 days ago
I
ilyuxa_thBeginner
asked in Billing & Payments
i have international card

so i have international card and i need to register it but i cant get a callback today and my number is gonna be deactivated tomorrow what can i do

202
Georgia Koodo
15 days ago
O
OznurBeginner
asked in Tips, Tricks & Troubleshooting
weak signal

I am a new Koodo client. My mobile data so weak I can’t connect internet without wi-fi. I am dissapointed and I regret to carry my plan to Koodo. 

141
Georgia Koodo
15 days ago
A
AbijithBeginner
posted in Other
Koodo SIM showing no service in Kincardine

Hey, my network shows that there in no service for my Koodo SIM. I looked on down detector and found put other people in my location were also reporting this issue. I have not had service for the past 4 hours or so. Please fix this ASAP.

431
M
15 days ago
B
BrettgeeBeginner
asked in Billing & Payments
Payment error

I had made a payment though my self serve account using a visa debit card, and got an error message saying that it couldn’t go through but that the money hadn’t been taken from my account. After logging on to my banking app, the money had indeed left my account. Nothing has shown up on my self serve account, but the money has left my chequing account. Not sure how to proceed, as the bank can’t reverse the charge.

231
Georgia Koodo
15 days ago
R
RingtoneBeginner
asked in Billing & Payments
Incorrect Roaming Charges

On August 14th, I had a roaming charge on my bill. I did no leave the country. 

141
Georgia Koodo
15 days ago
Rosy Rosy
Rosy RosyBeginner
asked in Billing & Payments
Thank you to LeeBardo so much for helping me with a billing issue. He was so professional and kind that i was actually in tears. Thank you so very much LeeBardo. I am so grateful for your help. You'll be in my prayers. Thank you, Rosy

I was expecting a 'how did we do' text or email but it never came so I'm telling you this way. I hope it gets to the right department anyway.I want to thank LeeBardo for helping me with a billing issue. I was stressed to my breaking point and this kind and wonderful man saw that I am a good customer and that I deserved a break. He was so wonderful that he brought me to tears. Someone actually cared! He is an asset to Koodo and he deserves a raise. Thank you LeeBardo (I love your name) for being my saviour when I truly needed one. You will always be in my prayers. 💗🌹Also I'd like to thank Catherine for sending me to him. I misunderstood what she meant when she was describing this department. I thought it was the collection department she was suggesting but it was a reconciliation (or something similar) and she was right. Both of these people made this old lady very happy. Thank you both so much. God bless you both.Forever grateful,Rosy 🌹

101
Georgia Koodo
15 days ago
B
BeebopBeginner
asked in Other
Cellular Service down in entire town

Koodo has no service in the Town of Kincardine Ontario - How do I report it as the callback on my secondary phone is not coming through, it disconnects after 1 ring 

1072
Georgia Koodo
15 days ago
K
KawnairBeginner
asked in Billing & Payments
What qualifies as Auto Pay?

I recently changed plans to one with a discount if I set up "auto pay". I am currently paying with a pre-authorized credit card payment every month. So why doesn't my discount show up in my bill? Does the auto pay credit card option not qualify for this discount?Thanks in advance!

603
K
15 days ago
T
teddyjanConnector
asked in Billing & Payments
Regarding mobile plan change for ********55

I had a koodo plan for 39$ plan for 20GB UL for almost a year. without any intimation, my plan is changed to 45$ plan from October 2024.  I have changed my plan again now. please let me know why this was not communicated to me earlier. 

422
Georgia Koodo
15 days ago
S
SwanLakeGold777Beginner
asked in Billing & Payments
Overcharged on final bill

I've thankfully left Koodo's service, and even after paying off my tab in full a month or so prior, Koodo still took a direct debit $257.64 for my final bill, and there's no breakdown or explanation either. WTH is this and I want my money back ASAP.

676
Georgia Koodo
15 days ago
Danielle Kehoe
Danielle KehoeConnector
asked in Self Serve
Can't register to self-serve, stuck after "Finish Registration"

When I click “Finish Registration” it opens a new window, which just gets stuck loading saying “Hang on a sec..” and never finishes loading. 

1366
Georgia Koodo
15 days ago

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