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Question

Moblie data service temporarily turned off by carrier

K

Hi,

 

I keep getting notification on my phone stating that I have no mobile data service and that it has been temporarily turned off by carrier. I’ve tried restarting my phone, restarting my network settings, and reinserting my sim card but nothing is working. I’ve also checked my account and I’m completely up to date with my payments and that I haven’t went over my data limit. I have a Samsung Galaxy Note 9 but I’ve never encountered this problem before.

 

Thanks in advance!

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8 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5926 replies
  • March 12, 2025

Hi ​@kiyoatic 

Just to confirm, is it just mobile data that is not working? 

D
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  • Dennis
  • Mobile Master
  • 29034 replies
  • March 12, 2025

If you place your sim in another phone (friend or family), does data work?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
K
  • kiyoatic
  • Author
  • Connector
  • 3 replies
  • March 12, 2025

​@Flo Koodo It’s just mobile data not working because I can make calls

K
  • kiyoatic
  • Author
  • Connector
  • 3 replies
  • March 12, 2025

​@Dennis I tried that and the data still isn’t working unfortunately

D
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  • Dennis
  • Mobile Master
  • 29034 replies
  • March 12, 2025

Ok let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Georgia Koodo
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Hi ​@kiyoatic, we’ve checked your account and there are no blocks that would prevent you from using data. We also noticed some data usage today, was it working earlier? 

Are the APN settings in your phone properly configured? You can find them here https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

K
  • kiyoatic
  • Author
  • Connector
  • 3 replies
  • March 13, 2025

​@Georgia Koodo It was working earlier but I’ve checked my APN settings, they’re correct. 

Georgia Koodo
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We’ve checked with our network team as well and there are no reported data issues in your area. We’d recommend scheduling a call-back through the Koodo Assist to speak to our Tech Support team for further troubleshooting and assistance. 

Flo Koodo
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  • Flo Koodo
    Flo Koodo

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