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400 Topics
1
1StevenRRockstar
posted in Other
Ref: 19 Aug 24 outage-interruption of Koodo services, I can confirm on the October 2024 Koodo bill I did receive an add-on Adjustment of -$5

That was a painful experience Koodo for $5 and for those of us who had to spend time and effort to get what was offered by Koodo. Commie Canada with TELUS, Bell or Roger & the CRTC covering their butts to ensure the competition is bought out. I’d welcome Canada to open the playing field; we could certainly use it.  

20
1
17 days ago
Crystal Bourgeois
Crystal BourgeoisBeginner
asked in Self Serve
home interent

Hi I’m trying to figure out if u guys offer home internet? In Benoits cove

211
M
17 days ago
C
customer26Beginner
asked in Self Serve
Need to cancel my plan

I moved abroad almost a month ago and need to cancel my services - can someone do this for me please? 

383
C
17 days ago
B
BPPBeginner
asked in Plans & Add-ons
Rate plan change

Hi,I did not opt for any changes on my plan but on my 'Transaction History’, under 'Transaction’ it shows ‘Rate plan change' and under Details it shows ‘Rate change effective’, all this is appearing under today's date, why and how has this appeared? Will I be charged for this? But I did not opt for any change, please help!

17215
S
17 days ago
G
gsidhuBeginner
asked in Billing & Payments
roaming charges…. AGAIN?

Why am I being charged with roaming on September 28th and October 4th $14 EACH when I DID NOT even leave the country at all. This is absolutely ridiculous it’s my 3rd month with Koodo and so far I’ve seen this on every single bill. Everything is turned off in settings so that’s not an issue. Does this happen to anyone else? Because now I’m seriously considering a different provider. Being charged through the roof for literally no reason.

407
D
17 days ago
Rickyfrombc
RickyfrombcBeginner
asked in Tips, Tricks & Troubleshooting
I have a new unlocked UMIDIGI G5 Series phone bought on Amazon.

Phone works great except it will not send or receive pictures in text messages.  Is this a known problem with this phone?  Koodo support won’t help because it appears to be a issue with the phone.  UMIDIGI doesn’t seem to have a decent user support system. Anyone else have this issue and have you fixed it? 

333
G
17 days ago
E
ElisadaveyBeginner
asked in Billing & Payments
My plan went up $5 without notice

My 60GB UL CAD plan went up from $30 to $35 without notice.Can you please assist?

674
D
17 days ago
J
juliaZConnector
asked in Tips, Tricks & Troubleshooting
transfer eSIM to a new phone

I have a monthly plan with Koodo, and want to transfer my esim from XS MAX to 15 PRO MAX (not purchased with Koodo). The new phone is a US version with no physical sim slot. To be able to transfer my number, I first purchased an esim voucher at the store ($11.50) and converted from physical to esim on my old phone successfully, thinking that i would be able to do number transfer between the 2 phones at home, which didnt work. The number transfer between the old and new didnt work although the old phone now has an esim. My question: do I need to go back to store and purchase another esim voucher of $11.50 for my new phone? I just wanted to make sure that this is the right thing to do before I head out to the store for the 3rd time (the 2nd time, I was trying to request another esim voucher for my new phone but the guy was in a rush to get back to his phone call and gave me a Telus voucher instead, which obviously didnt work). Thanks! 

746
D
17 days ago
J
JC MOUFLEBeginner
asked in Other
Roaming in Europe

What is the difference between Easy Roam ($16.00 per Day) and Easy Roam Travel Pass ($60,00 per 30 days)?

262
Flo Koodo
17 days ago
Y
YukonerConnector
asked in Billing & Payments
need Koodo assistance from overseas asap please

Hello,I’m overseas and need to contact Koodo asap. I actually posted a topic about this before and got a reply by @Flo Koodo. Unfortunately I the topic was closed and I can comment anymore. Could anyone from Koodo contact me please? I have been in the hospital over here and wasn’t able to reply soon enough. My problem is that I can’t find ab email adress, or a phone number that I can call from overseas, to contact Koodo. Any assistance would be greatly appreciated.  thanks in advance 

447
Flo Koodo
17 days ago
J
JongwonBeginner
asked in Plans & Add-ons
need cheaper plan

Hi how are you?I am wondering that I think my plan is expensive and otehr peroson have better plan than me. Could you suggest more valuable or good plan? I think $58 is too expensive.Please let me know how should I get good plan thank you

202
Flo Koodo
17 days ago
G
Gonzalo31Beginner
posted in Billing & Payments
Roaming Charges

I require a refund on my bill for roaming charges. I did not leave the country. I requested a call back from customer service that I have not received. 

162
Flo Koodo
17 days ago
M
Mark123Beginner
asked in Billing & Payments
Automatic payment using credit card

I’m a new customer. I tried to establish an automatic payment using two of my credit cards (one visa and one mastercard) but both of them do not work. Never had any issue using these credit cards with other companies. Whats the issue? I’ll switch back to another company for phone services if this is not resolved.

708
Flo Koodo
17 days ago
D
daydreamerConnector
asked in Billing & Payments
Auto Pay Discount

Hi,I have three lines and only one gets the auto pay discount while the bill for all three is set up for auto payments.Please solve this mystery, is there an eligibility criteria I am not aware of? If I am eligible, how do I get the discount applied to the other two?Thanks!

1109
Flo Koodo
17 days ago
S
Sha_1Organizer
asked in Billing & Payments
Balance showing when I paid on time

Hi I paid my phone tab on time but when I checked transunion credit report it's still showing $57 dated 25 September 2024 and today is 29 October 2024 , my online koodo says I don't owe anything . Why is that please report credit people that I don't owe anything so that they can remove from my file. Thx

363
R
17 days ago
G
GliderriderConnector
posted in Other
No Koodo email confirming Internet activation date received

7 Days ago I ordered Koodo internet service.6 Days ago my credit card was charged for the first month on internet service4 days ago I received the Koodo Modum and WiFi Router and I connected it up as per the Koodo instructions. (I do not have interent service at this time.)I have not had an email confirming the activation date and stating whether or not a technician visit will be required.What should I do? (I guess the question is how long does it take before Koodo sends the email with the Activation date confirmation?)

416
G
17 days ago
W
workRockstar
asked in Plans & Add-ons
15 dollar plan. where to find my 500 mb data?

Yesterday I enrolled in the 15 dollar plan with 100 mins and 500 bonus with auto top up. I just setup Automatic Top-ups but i don’t see the bonus data on my self serve web or on my phone.  Where can I find how much data  I have left: Thanks

662
W
18 days ago
A
AndregBeginner
asked in Tips, Tricks & Troubleshooting
RCS on ios 18.1 no longer working

Just updated to iOS 18.1 and lost RCS. It was working before. Troubleshooting unsuccessful. Looks to be in Koodo side.Reddit thread with lotsa folx having same issue https://www.reddit.com/r/Koodo/comments/1gefb2n/rcs_gone_after_ios_181_update/When will this be fixed?

116925
Dinh
18 days ago
R
Rmur56Beginner
posted in Billing & Payments
Incorrect Billing for Srptember and October

I was charged an Easy Roam Fee of $14 on my August 31 statement even though I never left Canada, and I also received a notification that I was in the US again in October. I left a message for a call back and when Koodo called back they were unable to receive my text message to answer their recording. I would like to talk with a person, not a recording. I would also like Koodo to credit my account of $14 for September.  I did change my settings on my phone to manual as recommended in some of the chats I have read. Thank You

192
Georgia Koodo
18 days ago
B
Blahblahblah204Beginner
asked in Other
koodo callback never works

I get the call from Koodo and answer it. Doesn’t matter how many times I press one it never responds. How can I talk to a real person?  I’m ready to just cancel both accounts with Koodo and go to a company that works.

281
G
18 days ago
J
James HABeginner
asked in Plans & Add-ons
Request to Revert Plan Changes

Hello,Please confirm the recent changes to my plan without prior notice. After the Koodo connection issue in early October, my plan, which was previously $34, has been changed to $39. There was no compensation for the connection problem, and now the plan has been switched to a more expensive one. I request that my plan be reverted to the original rate.Are there others experiencing the same issue as I am?Thank you.

181
Flo Koodo
18 days ago
J
Julie GregoryBeginner
asked in Billing & Payments
Reverse roaming charges while in Canada

I travelled to Grand Forks BC on August 16, 2024. I was charged roaming charges for the US at $14. I did not go to the US. Please reverse my roaming charges.

91
Flo Koodo
18 days ago
T
TayS96Beginner
asked in Tips, Tricks & Troubleshooting
Trying to set up home internet but not working

I received my home internet and followed all the steps and have tried resetting and doing factory reset and hard reset. But the LAN line on the router keeps blinking and when I try pressing the wps button it will show me the red light for 10 seconds. On my phone settings I can see the internet and it will connect with the password that is on the modem but no internet connection. Is there anything I can do? 

431
Flo Koodo
18 days ago
Jess Tommy
Jess TommyBeginner
posted in Billing & Payments
help need phone

what do i do about the phines stollen from i didnt even own for a month i had contact police as u canb see my activy i bealy used them i really need a phone asap now i live in differnt area im sure they get stollewn i can pay some of the bills but i wasnt even sure how to report to u or to cancle it untill klatley

222
G
18 days ago
F
FarshadrzConnector
asked in Billing & Payments
Unexplained Charges and Unexpected Plan Increases on My Koodo Account

I joined Koodo on a $39 per line plan, with two lines totaling $78.14 monthly. In May 2024, Koodo notified me that this plan was no longer valid, increasing my monthly bill to $88.14 ($44 per line plan). Then in July 2024, I noticed an unexplained $3 addition for a 3G service on one line—something I have never used, as I have an iPhone 13 Pro. Koodo confirmed this was an error on their part and promised a refund. However, not only the charges were not adjusted for previous months, but even in my most recent bill it is increased further to $49.72 per line without prior notice or explanation!! It means, now instead of paying $3 less, I need to pay $6 more. This recurring, unnotified increase is causing significant frustration, and I am seeking a resolution for these unauthorized charges and a clear explanation of Koodo’s billing practices.

27413
G
18 days ago

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