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Nichole902Beginner
asked in Purchases & Returns
Required to Verify Purchase - Unable to speak to anyone

I received an email that I had to verify my purchase and received the call 10 minutes later. I missed the call as I was not expecting it.  The email mentions scheduling a callback but the assistance tool will not allow me to schedule a callback and gives no other way forward. “ You can also go to Koodo Assist to schedule a callback from a live rep. “ 

242
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25 days ago
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AWBBeginner
asked in Tips, Tricks & Troubleshooting
increase incoming call rings

On my Koodo cell phone how can I increase incoming call rings from two to six

191
G
26 days ago
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HeidiPBeginner
asked in Other
Extra SIM Card

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

301
G
26 days ago
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rbrintBeginner
asked in Tips, Tricks & Troubleshooting
Voicemail/Phone not working properly

I tried accessing my voicemail from my wireless home phone yesterday and when prompted to press ‘1’ to check the new voicemails, it wouldn’t do anything. Then I would hang up the phone and try again and the voicemail menu would still be running. Today, the voicemail menu is still running when I hit the ‘talk’ button on the phone and I can’t even make a call out.

182
R
26 days ago
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naragamBeginner
asked in Plans & Add-ons
If I port out, what happens to my stream+ sub?

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

562
O
27 days ago
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Michael GrennanOrganizer
asked in Other
Phamtom Voice mails No Caller Number Silent Voice Mail Silent Message

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more.  I have an iPhone 6S.  It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM. 

679
M
28 days ago
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markst3ph3nConnector
asked in Billing & Payments
Koodo Tab Bonus and Cancelling Plan

Hi everyone,I wanted to get clarification on Tab Bonus and how it is affected when cancelling a plan that completed its 24-month term.My plan term started on November 25, 2022 and ends on November 25, 2024. On May 07, 2023 I purchased a phone and received a Tab Bonus. My current plan has completed the 24-month term, and I have paid off my remaining tab balance. If I decide to cancel my plan and switch to another provider, will I have to pay back the Tab Bonus?

801
D
29 days ago
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lfergussonBeginner
asked in Other
Easy Roam travel pass for south america

Is there an easy roam travel pass for South American - interested in Argentina specifically 

101
O
29 days ago
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Gibson934Beginner
asked in Billing & Payments
$5 discount for setting up auto pay

I don’t see the $5 discount showing up on my second bill after changing plans. I was already set up for auto pay before this plan. Please advise.

542
Flo Koodo
29 days ago

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