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Hardware Support


I had some high winds knock my power out a few months ago and when it came back nothing would connect to my internet even though the light was green so I unplugged my router and modem and plugged it back in and all my devices reconnected - or so I thought. I recently went to print something (wireless connection) for the first time in a while and noticed that it was offline. Long story short (and 3 hours worth of troubleshooting later) I had to change a setting in my WPS options in my Wi-Fi admin portal for it to connect and print. A couple days later I go and try to print again and same issue but the setting remained what I changed them to. I have to unplug the Router and Modem from the wall, wait a bit, then plug it back in for the printer to connect and print what is in the queue. I have to do this if there is any decent length of time between prints, even as short of times as 30 minutes. Everything else is connected and staying connected. 

My tech savvy family member who has been helping with this issue and did most of the troubleshooting mentioned above suspects that the Router may have been damaged with the power outage.

 

Anyone have any ideas on how to troubleshoot that or get support?

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2 replies

Dinh
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  • Mobile Master
  • 17364 replies
  • March 9, 2025

I don’t think a power outage could damage router. You could try to reset it to its default factory settings to see if that can work.

Out of curiosity, does your printer support normal wifi connection? I am using WiFi to connect to my printer as well, my printer is able to connect to a 2.4G network of the router.


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  • Mobile Master
  • 29062 replies
  • March 9, 2025

To confirm are your other wireless devices in your home Able to connect to the WiFi and use internet? 


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