Prepaid Login Access Denied

Have you tried clearing browser cachce, trying it in private/incognito tab, trying another browser?

Yes, all of the above.

The reps here don’t have direct access to the prepaid system side. I’ll flag a rep to see if there is something they can see, and if not, you may well have to schedule a callback through prepaid Koodo Assist.

Somewhat related, even if I try and change my password, which is valid, I keep getting the following error.

Hi there ​@Nicole Comartin 
 

Quick update for those still experiencing issues with resetting or changing their passwords.

We’ve been advised that it’s important to follow the password requirements. Please ensure that you’re not reusing any of your last five passwords, using common words, or including your first or last name in your password.

Hope this helps!

Please let us know. 

It is not any of the previous passwords.  I’m using 1Password and generating the password.

I’m now also experiencing the exact same “access denied” error with a totally different prepaid account. The commonality is that when I go through the new password reset upon first login, I’m using a new/different email address than what was previously associated with the account.  I’m doing this because it’s not letting me use the existing email address because it will no longer accept “email alias” in Gmail. For example my previous email for an account was johndoe+mykoodo1@gmail.com.  It will no longer accept that as a valid email address.

Hi there, we have sent you a private message.. Please check your community inbox. 

I have exactly the same problem. Can somebody help please?

This is a recognized issue and Koodo is still working on a fix.

https://community.koodomobile.com/self%2Dserve%2D66723/can%2Dt%2Dlogin%2Dto%2Dprepaid%2Dself%2Dserve%2D7830101