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Self Serve

All discussions about Koodo Self Serve.

  • 465 Topics
  • 1,779 Replies
465 Topics
B
BL29New Member
posted in Self Serve
Live chat

Conversation. Seems like an ancient idea. This the most frustrating website I’ve dealt with.I dont want to read for 20 mins. Does a 1-800 # exist ? you know, speak to a representative.

2
Mayumi
1 day ago
M
MaykulinoNew Member
asked in Self Serve
Request for eSIM QR Voucher for Koodo

Hi everyone,I recently switched my phone number to Koodo and need to activate my eSIM. However, I don’t have a physical SIM card from Koodo, and I'm unable to visit a store to obtain the QR Voucher.Could anyone assist me in getting a QR code for my eSIM activation? Any help would be greatly appreciated!I have already transferred to Koodo and my online account is now working with my transferred number.However, I need to manually activate Koodo on my cell phone because I am not in Canada at the moment. Thank you!

2
D
1 day ago
S
slipnootConnector
asked in Self Serve
New Phone — Cant text or use data

I just got an iPhone 16 Pro yesterday. I received a SIM with it. I transferred everything directly from my previous iPhone like normal including eSIM. It seemed to be working briefly but then I had no cellular service (though it displayed 1 bar) and couldn’t use data, send or receive texts, etc. I have tried reinserting the physical SIM and restarting my phone, and all suggestions that the help bot gave, but nothing has worked. Is this something I can fix myself? 

10
D
1 day ago
J
JakeIrvineRockstar
asked in Self Serve
Default Promotional Contact Number

I have 2 phone numbers on my account. My number and my partner’s. When we get promotional offers, they all go to her number. I am the account holder and all of the promotional texts going to her number are using my name..Is there a way to set this as my number as I am the primary on the account?

3
D
2 days ago
R
Rémond PorcheronMember
asked in Self Serve
Phone bill paid, not activated on network

I’m in a bit of straits, was late on a payment, paid myself to 0.00 liability, now my phone says not activated on network. Really wanted to contact support but you can’t do that when your provider bricks your phone

4
D
3 days ago
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BNMBookkeepingNew Member
asked in Self Serve
Seff Serve not working

Is anyone having problems with Koodo self serve not working? I can get to the overview page with a pop-up about product protection, but eveytime I select anything from the drop down menu, it takes me back to the overview page. I cannot transfer my number, edit my profile, or pay my bill. I have had no luck with trying to contact Koodo.

2
D
3 days ago
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mmahmoodiMember
asked in Self Serve
home internet

I ordered my home internet on Sep 10, Service Activated Sep 17th, and then received the model/router Sep 18. Figured I need a coaxial port on my wall, which is not there! Called and asked for technician visit, they scheduled for 19th. I stayed all day at home taking half day off work. no show! I urgently need this internet connection, my income rely on it.  

1
D
8 days ago
Peter McKeen
Peter McKeenConnector
asked in Self Serve
Verification code arrives after one minute window

Trying to set up wireless home phone for my 92 year old father. I received the ZTE box and sim. Attempting to sign up for Self Service, but the verification code comes too late to use in one minute. It has already expired by the time it arrives. The chat bot is useless and sends me to the same signup page where the code comes late.  I understand I need to speak to an actual person to set up a landline port from Bell anyway but cannot set that up until I can get into Self Serve.Any Suggestions?

7
Peter McKeen
9 days ago
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Mama TGMember
asked in Self Serve
can't turn on Call Control

Every time I try to activate Call Control all I get is circles spinning and it never activates.

4
Boa_Guy Koodo
9 days ago
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little_ms_mouseConnector
asked in Self Serve
no one called me back

I had scheduled a call back to discuss with the Koodo team about them having called me from a different number— this number was 866-448-8030. When I would answer I would be hung up on right away. I noticed others have had this problem too! But today I waited the 30min for my call back and no one called? I’ve never had this much trouble with Koodo customer service! I usually praise them for their customer service. This is getting annoying… can someone please explain what’s going on?

6
L
10 days ago
B
billConnector
asked in Self Serve
Porting from Telus to suspended Koodo account

Greetings! I have had 2 Telus landlines at home for many years. The secondary line is not being used as much as in the past and I am thinking of terminating it and transferring that tel number over to a cell phone which I want to use on Koodomobile prepaid. I have a cell phone that I used on Koodo in July 2024 when I needed the data connection for a short term project. In that matter I purchased a SIM card and Koodo assigned me a tel nbr and I paid for 1 month of voice/SMS/data service and did not pay anymore. Yes, service was discontinued after 30 days but that was all I wanted at that time. When I login to that account now it says my service is suspended and the Deactivation Date is Oct 28 2024. So, my current wish is to somehow delete the Koodo-assigned number and to port my current Telus number over to this device and to begin using it continually (forever). Any special instructions for completing this operation?Thank you kindly.

3
B
11 days ago
B
bmr1369Beginner
asked in Self Serve
Putting plan on pause twice

Hi,I was unaware of the rule that you can only pause your account ONCE per year. I am overseas for a full year, but had to make an unexpected visit back to Canada. I unpaused my service for several weeks, and am trying to pause it again.This seems like an unfortunate rule that takes advantage of people who have “life” happen while they are supposed to be away.Is there any way of allowing a second pause in service, still within the same calendar year as originally intended?

2
D
12 days ago
J
JianweiGuoMember
asked in Self Serve
Resume regular plan

Hi，I was trying to reactivate my Sim card after putting it on hold. I was told to log in and go under self serve and choose “ mobile services” ，select Resume regular service，then choose a plan，but whenever I tried to go under mobile services，I couldn’t find such an option.  Therefore, I couldn’t find a way to resume my regular plan. Any ideas how to reactivate my sim?

6
D
12 days ago
K
kiarararararaNew Member
asked in Self Serve
How to set up Wifi 6 router and modem

Hello, Right now I have properly set up the wifi 6 router and modem and have waited more than 10 minutes for the red light to turn green but it hasn’t. What can I do and why is it not working?

1
Flo Koodo
12 days ago
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LeonlingNew Member
asked in Self Serve
Stream+ activation link for Disney+ just brings me to the payment page on Disney+

Trying to activate Disney+ from my Stream+ subscription. However, it just redirects me to the payment selection page on Disney+. I’m not using VPN or any adblockers. Tried on various browsers and devices and it is always the same result. Anyone got any ideas?Thanks!

1
Dinh
13 days ago
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PerkHappyBeginner
asked in Self Serve
Unable to choose new plan or perk

I’m trying to use Self Serve to change my plan from the one on the left (green) to the one on the right (blue). I’d like to choose the Perk: Unlimited Long Distance Pack, but when I try to, I get an error message:  I’ve tried numerous times over the past few hours. I’ve tried Google Chrome Icognito → ice cream cone flop.I’ve tried Safari → ice cream cone flop.I’ve tried choosing different perks → ice cream cone flop.I’ve tried bypassing the Pick Your Perk → ice cream cone flop.I can schedule a call back, but some other posts indicate that a $15 charge will be applied.This is messier than the Ice Cream Self Serve area on a Disney Cruise Ship.Please help. TIA.

2
Flo Koodo
13 days ago
A
AdallBeginner
asked in Self Serve
pay tab balance, not on my next bill

I’d like to pay off my tab balance using a credit card instead of having it on my next bill.  How can I do that ? 

1
O
15 days ago
T
Tude14New Member
asked in Self Serve
US roaming.

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off? 

2
G
15 days ago
E
eagle0877Beginner
asked in Self Serve
Cant change Perk

I have a 4G plan but the perk is a 5G speed boost. I have tried to change it to rollover data and it says success and I will get an email with the changes. I never get the email and the perk does not change

5
E
15 days ago
E
Erik13452342New Member
asked in Self Serve
Cannot Activate e-Sim

I purchased an e-Sim voucher from the store, logged into the self service portal and attempted to implement my new SIM.The website said the transfer was successful and I would need to wait potentially 15 minutes.  It has been nearly 2 hours.When I scan the QR code, my Android phone says “something went wrong with your SIM, to fix the issue contact your carrier.”

1
D
16 days ago
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chrisvbcMember
asked in Self Serve
Can't log in, I get a strange text page after loggging into koodomobile on an iphone.

I can reach the main koodomobile.com page on my phone,  I enter my username and password, hit login, and then I get this page:https://imgur.com/a/koodo-tbD8KAp(if the link doesn’t work, it’s a black page with a bunch of random white text, no information or links)iPhone 15 pro, latest iOS 18, using safari browser.  I have ad guard disabled on koodomobile, and have turned off all content blockers in Safari.This problem started a few weeks ago and didn’t coincide with any phone upgrade or software change on the phone.  I’m not necessarily saying it’s koodo’s problem, just wondering if anyone has had this happen and figured out what software on their phone was causing it?  This doesn’t happen anywhere else on the internet, has never happened before on any site.  I can’t figure it out.  I can login sucessfully no problem on my laptop.  Thanks,

3
D
16 days ago
A
AngusJConnector
asked in Self Serve
Shipping address changes

Trying to order a new phone line/sim card.  Initially I’m asked if the address is correct which it is, but later in the process when reviewing the order the address is different and no longer correct.

6
Dinh
27 days ago
K
KimmyPMMember
asked in Self Serve
Adding a Second Line to Monthly Plan

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance! 

6
Sophia
30 days ago
M
msmith204New Member
asked in Self Serve
internet

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

2
O
1 month ago
pidjin
pidjinConnector
asked in Self Serve
Address isn't appearing when trying to change

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match.  For example *not my actual address*, I put in:Address: 1234 Letters Ave    Unit: 123A    ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol.  Thanks in advance for your time helping me out :) 

2
pidjin
1 month ago

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