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Self Serve

All discussions about Koodo Self Serve.

465 Topics
1,755 Replies

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465 Topics

snagpalBeginner

Cannot Activate Stream+ subscription

I bought the Stream+ from Koodo and got the activation email but I cannot activate the services. I tried setting up the self serve but it doesn’t let me because I don’t have a Koodo mobile. Can you please help?

Kay90Beginner

I received 3 rooters with different username and passwords. And I need just one. The equipment was missing the wifi 6 to connect with the place and I don't have internet at my place right now please I wanna just to talk to a representative to ask what I have to do. I went to the koodo store where I paid my first month and I did the registration they give me this phone number 18669956636. There's no options where I can talk with someone to help

191

2 days ago

lucylucylucyConnector

asked in Self Serve

i need schedule a callback

i tried to schedule a callback on the chat, it didn’t work at all, i tried many times already

1087

2 days ago

Mik13Beginner

asked in Self Serve

add new phone to plan

I want to add my mom's phone with her current phone number to my plan. When I go to self serve and select a new plan with bring my own device it doesn't seem to register that I'm adding a completely new person and phone. How do I add her on with a new plan all under my account so I can pay for it?

343

2 days ago

drthorneRockstar

asked in Self Serve

new line added and change mobile number through self-service, device still using previous number

I added a new BYOD line last week and received my SIM card a few days ago. I installed the SIM card using the Koodo supplied number, then changed the number in self-serve to a local one. The number has been updated on my account, but not my iphone. I have tried restarting the device, removing and re-installing the SIM card, turning the device of for 2 hours, reset cell settings. not sure what else to try? it’s been 24 hours since changing the number

213

3 days ago

rev25Connector

asked in Self Serve

Provided Wrong IMEI to obtain new eSIM

Correct Title: “Provided Wrong IMEI to obtain new eSIM”I had provided the EID and IMEI of my iPhone to receive the eSIM directly on my mobile phone, However, accidentally, I provided the IMEI of the Physical SIM slot (the phone supports one eSIM and one physical SIM). So, although I was able to setup the eSIM on my iPhone, I have not been able to latch on to the network (it has been 24 hours and no bars yet!).I would appreciate any ideas to fix this issue.

497

3 days ago

Daniel HorganBeginner

asked in Self Serve

coaxial cord

Hello I am setting up my new home internet at new home location. After searching around for a coaxial port, I don't believe i have a wall outlet in order to plug end of the coaxial cord into a wall. I'm curious if there's a solution around that, thank you

251

3 days ago

doyle_doyleBeginner

asked in Self Serve

How to sign up for Koodoo?

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain → “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

351

5 days ago

jessicacoBeginner

asked in Self Serve

Accidentally activated my Stream+ on the wrong Amazon Prime account

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

323

5 days ago

PC1Beginner

asked in Self Serve

under one account can I have 2 different mobile?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?

292

6 days ago

Mike MostowyConnector

asked in Self Serve

prepaid offer with promo code

I have an auto top-up come due on Jan/03/2025 and have what appears to be an offer but unable to transact. The promo code is invalid whether I select change plan on bill date OR change now. What gives?

431

6 days ago

Whyicancelledmykodo PlanBeginner

asked in Self Serve

I would like to talk to a human

Kodoo has the worst customer service. Actually they have 0 customer service. So I can't even say it's bad, because it doesn't exist. If I can't talk to a human, and your website can't help me, why am I with you? Roger's or Bell will be getting a call from me. Your business model is garbage.

Larry3139Beginner

How do you select the time zone for both wireless home phone and cell phones? Our wireless home phone shows 1 hour behind and our cell phone records shows the calls made as 1 hour ahead of the actual call. We moved to a different time zone after we originally started our plan.

101

8 days ago

ADoyle17Beginner

asked in Self Serve

Reactivating an account

Hi,I am currently living in Korea. When I left Canada 5 months ago, my Visa card expired and I forgot to update the information on my koodo self serve account. So I had a few months where the automatic payment wasn’t working. Because of the months of no payment my account was cancelled.I am trying to get a hold of koodo to reactivate my account and hopefully save my Canadian number for when I return.Is there a number I can call toll free from Korea?? So that I can talk to a real person about my situation.

121

10 days ago

joshdoBeginner

asked in Self Serve

What countries are included in the Unlimited Long Distance Pack?

Hello there, I am confused about the list of countries included with the Unlimited Long Distance Pack perk with some koodo plans. In the help page, it shows 27 countries, but the link provided from the plan itself shows only a handful. Could I get a confirmation of which is accurate?

2111

13 days ago

vc89Beginner

asked in Self Serve

Stream+ premium Service not supporting multiple accounts

Good morning!I recently switched from Bell to Koodo. I signed up for the stream+ package. I use multiple members for netflix, and use netflix premium for this. My sister and my mother are under my netflix account. I was told by the koodo rep that I would be able to use multiple accounts under stream+. When I signed up for stream+, I received a prompt that stated I could not use multiple accounts. I called Koodo back and asked about this. They told me that stream+ supports multiple accounts and just to ignore the prompt. I ignored the prompt, and noticed that when I activated stream+ in netflix, all of the extra accounts were gone. I told my mother to go ahead and sign into my account anyway. Today, she was kicked out of my netflix account. I attempted to call koodo to clear this up but I have been waiting for a callback for over a half an hour now. I cancelled my stream+ account, but it looks like stream+ is still applied to my netflix account until december 27th. Does this mean I have

151

14 days ago

Scott MorrisonConnector

asked in Self Serve

mesh system

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

243

29 days ago

Chris Alexander MacKinnonBeginner

asked in Self Serve

Upgrading Stream+ Basic to Disney Standard, no Ads?

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

sonnguyenBeginner

i bought an esim with 30cad plan, but i accidentally deleted the esim before OTP verfication. Im now neither log in the account nor using the esim. Please help to guide me make repleacement old esim with the new esim

351

1 month ago

SPKAConnector

asked in Self Serve

got a new phone with SIM

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you

Tess.1955Beginner

Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.

301

2 months ago

AdallBeginner

asked in Self Serve

pay tab balance, not on my next bill

I’d like to pay off my tab balance using a credit card instead of having it on my next bill. How can I do that ?

Tude14New Member

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off?

512

3 months ago

KimmyPMMember

asked in Self Serve

Adding a Second Line to Monthly Plan

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance!

msmith204New Member

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

1912

4 months ago

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