I'm a Public Mobile customer and used the special offer to sign up for Stream+. I got a confirmation and signed up for self-service. I was able to see my subscription in my self-service account. I did get an email to activate Netflix, but I never get email to activate anything else. This subscription stays in my account as “purchase in progress” so I can’t click it or manage it, change or cancel or do anything. Money was taken away for this month. What should I do?
Best answer by Robert T
If your Stream+ subscription shows as “purchase in progress” and you can’t manage or cancel it, the best next step is to schedule a callback with Koodo technical support for them to investigate and resolve the issue on their end. Clearing browser cache or trying a different browser might help with display issues but won’t fix a stuck purchase status. Since payment was taken, support can clarify the charge and activate or cancel the subscription properly.
+4That is strange, since you received Netflix but not other. Have you checked your Junk/Spam inbox to see if anything was sent there?
If your Stream+ subscription shows as “purchase in progress” and you can’t manage or cancel it, the best next step is to schedule a callback with Koodo technical support for them to investigate and resolve the issue on their end. Clearing browser cache or trying a different browser might help with display issues but won’t fix a stuck purchase status. Since payment was taken, support can clarify the charge and activate or cancel the subscription properly.
+4
What happens when you try to activate Netfix using the link that you got?
Thanks for your fast replies. I really appreciate them. I did schedule a callback although they didn’t really solve my problem yet. They said because Netflix sends confirmation email separately that’s why I could set up my subscription with them.
Koodo rep says it shows “purchase in progress” on their end too. Now we wait, 24-48 hours. We scheduled another call back in 2 days. Hopefully, problem resolve itself by then.
I am supposed to see activate links of all the other services in my self service account with koodo if it’s working properly. I should be able to manage my subscription too. Now I still can’t do that.
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