Hello! I am a monthly customer. I’m trying to set up an eSim on a new phone, but since a family member and I have linked accounts, I changed it to my email on self-serve. When I did that I was immediately logged out; but neither my email nor the previous email work with the self-serve password, which I never changed. Also, the password and email recovery requests don’t work. And yes, I have checked spam folders and tried logging in on a different browser and in incognito mode. I do not use a VPN.
I can’t request a human rep without logging in either. Help!
