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Koodo Community
Question

lost phone and can't get into Koodo account

  • December 9, 2025
  • 1 reply
  • 22 views

How do I get hold of customer service? Every time I “talk” to the bot, it want’s to send me a text to my cellphone. Well that doesn’t work when my cellphone is lost. Have changed my password to my Koodo account twice, but it will not connect. HELP!!!!

Cancelled my payments, maybe that will get Koodo to contact me by email.

1 reply

Sophia
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  • Mobile Master
  • December 9, 2025

What is your question? Perhaps the community can help - or at least direct you to the best way to contact Koodo.

 

Edit: sorry, I missed the fact that you can’t get into your account. You can contact them on Facebook DM, they will help you get back in.