Hey Koodo,
I have been a customer since more than two years,
I have recently moved to a new place and have bought Koodo home internet plan on Nov 29th and have received a modem and router on the 2nd dec I did connect them on the same day. And on 3rd dec I had technician appointment which he never showed up and neither I got any calls. Then next day I called koodo assist and schedule another appointment on Monday. But the same thing happened, no one showed up and I didn’t receive any calls. So I end up calling them again but this time the agent tells me that you don’t need a technician to set it up, he will activate it directly from that and my wifi should start working in a day or two. And he will call me back once it starts but then again I didn’t receive any calls. So I end up calling Koodo assist for the forth time. This time the agent told me that on the Dec 16th my wifi will start for sure. So at this point I am waiting for that date to arrive. And if it dosnt start on that day I will be cancelling all my Koodo accounts from my cellular to my wifi. As I feel cheated on and very upset as a simple thing as wifi that too in 21st century I have to more than 16 days for. Which at this point is just SAD… please take necessary actions. Thank you
