Can't activate seasonal hold on self serve?

Sounds like a browser cache issue. Try clearing your cookies and cache completely, then log back in fresh. If that doesn’t work, wait a bit and try again later; self-serve sometimes has temporary glitches.

If you’re on a monthly tab, you actually can’t do this through self-serve anyway; you’d need to contact a rep through Koodo’s chatbot at koodo.com/chat to set it up. Only prepaid plans can activate seasonal hold through self-serve.

What type of plan are you on? 

Prepaid is not eligible for Seasonal hold - if you have prepaid, it won’t work.

If postpaid, I would follow Robert's other point about clearing your cache and cookies as this may help. In addition, if you have a VPN try turning it off and trying again.

If that doesn’t work, I can flag a rep on this platform to look into the problem and help put you on a seasonal hold.

Just note this would change your plan to either $15 per month if you own the device or $30 + tab if you’re on a 2yr term. When you later reactivate off of a seasonal hold, you will have to choose a new in market plan and may not receive what you had previously.

I’m on a monthly plan. When I say “seasonal hold” to Koodo Assist it instructs me to “select the option Pause my plan temporarily under Phone services”. I’ve already tried all the browser-based solutions that I know of (incognito mode, guest mode, different browsers, different devices) repeatedly on different days and at different times.

Do you have a VPN active ​@astronautshion and if so, have you attempted with it turned off?

If not, as you have tried all the other suggestions, I will flag a rep to help out. You don’t have to schedule a call it can be resolved on this platform.

I don’t have a VPN. I also just tried using mobile data instead of home wifi and it didn’t work.

ok thank you for the information. I will flag a rep to help you get placed on a seasonal hold. 

Just make sure that you’re logged into the community using your self serve credentials and they should be able to help. 🙂

​@astronautshion 

We have just sent you a PM so we can confirm some more details and further assist.

Please check you community inbox when you get the chance.

I am having the exact same issue! Please help!

Just to confirm, are you currently traveling outside of Canada or still residing in Canada? As well, Is the account bill is zero (all bills were paid?)

Hi Dinh,

still in Canada and account is paid up.

Let me flag a rep to see if you could a request to change your plan into seasonal hold plan here.

​@scottsprrw 

Sorry to hear you are encountering this issue!

Will you please share a screenshot of the loading screen, if possible?

Please hide any personal info.

Here is where i get stuck. On this page, loading forever.

 

I have flagged a rep to help you out.

​@Flo Koodo 
 

Thank you for sharing ​@scottsprrw 

Just to double check, have you already cleared cache and cookies in your browser and tried on a different browser/device?