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Issues porting mobile number from Fido to Koodo

  • December 10, 2025
  • 4 replies
  • 29 views
L

I have been trying to port my mobile number from Fido to Koodo with no success for days long. It’s impossible to talk to a HUMAN BEING by phone or any other channel, the Expert rep replies with no-sense answers, they don’t callback when requested, they close the Expert Rep conversation with no solutions and the Self-Serve doesn’t work at all. I haven't even managed to transfer my number to Koodo yet, and I'm already dissatisfied with the company's service.😡

What I got so far:

  1. Koodo has registered my Fido number as Temp Koodo number in the Self-Serve system, so when I try to transfer my number from Fido to Koodo using the option “Transfer number from another provider” in the Self-Serve system I get an error. So KOODO MUST UPDATE THE SELF-SERVE SYSTEM WITH THE CORRECT TEMP KOODO NUMBER!!!!!!!!!!!!
  2. After that, KOODO MUST REQUEST FIDO TO RESTART THE TRANSFER, so I can get an approval request from Fido.
  3. After approving the Fido request, I can finally complete the transfer using the self-Serve system. (I hope so!!!!!)
  4. And even though I haven't been able to transfer my number yet, the system already shows a debit balance of $316 in one place and $90 in another. It's very confusing. So, KOODO MUST FIX THE BILLING BALANCE

I hope I get some response on this message ASAP!

4 replies

R
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  • Robert T
  • Mobile Master
  • December 10, 2025

Hey there,

If your number port from Fido to Koodo shows a temporary Koodo number it’s normal. The temporary number showing during port is normal until complete. Your real number will show after.

On billing : did you take a look at your detailed billing PDF? 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
M
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  • MilkyWay
  • Mobile Master
  • December 10, 2025

If your existing number is already showing on the Self-Serve account, the port transfer should be successfully completed. Did you already previously tried to do the transfer? It is possible it did not entirely go through.

Where do you see the balance? Can you provide a screenshot? Make sure to remove any personal details, as this is a public forum.

Flo Koodo
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  • Dennis
  • Mobile Master
  • December 10, 2025

the Expert rep replies with no-sense answers, they don’t callback when requested, they close the Expert Rep conversation with no solutions 

Did you schedule a callback previously?  Did you schedule one and no one called back at the scheduled time?  Did you receive a text message prior to the scheduled callback time?

 

Koodo has registered my Fido number as Temp Koodo number in the Self-Serve system, so when I try to transfer my number from Fido to Koodo using the option “Transfer number from another provider” in the Self-Serve system I get an error. So KOODO MUST UPDATE THE SELF-SERVE SYSTEM WITH THE CORRECT TEMP KOODO NUMBER!!!!!!!!!!!!

 

What error did you get?

Was the error referring to the temp Koodo number?

 

 

And even though I haven't been able to transfer my number yet, the system already shows a debit balance of $316 in one place and $90 in another. It's very confusing. So, KOODO MUST FIX THE BILLING BALANCE

Are you able to download your detailed PDF ebill?  On pages 3 or 4 Under Mobile Services there is a detailed breakdown of your charges.  Which items do you have questions about?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • December 10, 2025

​@Layender 

We are sorry for this experience!

We see based on the account details that a call back has been scheduled. We have also sent you a PM so we can confirm more details and assist as soon as possible, please check your  community inbox  when you get the chance,

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