I need to schedule a call back

Hi there,

To schedule a callback the only way is through the chat bot using koodo assist.

However, what is the issue you're having that needs a rep? Maybe community members can help you here or even the reps on this platform.

How do I schedule a call back when I cannot access my account and that is all the robot is asking you to do?

I need to access my self serve account and I get a blank error code whenever I try to log in. I’ve tried everything. All of the steps the robot says and using a private browser clearing my cache. So please if it is not speaking to a representative do not suggest anything else.

Do you have a prepaid or postpaid account? 

Recently a lot of others are having the same issue regarding prepaid accounts.

If you have postpaid it may be a new issue. Reps on here can assist with postpaid accounts and I can flag one to take a look but they have limited abilities regarding prepaid.

I appreciate your attempt in trying to help me. I have a postpaid account.

No problem. Do you happen to have a screenshot of the error code that appears when you attempt to login?

As you have a postpaid account I intend to flag a rep to help out, however, all the details you can will help.

Hi there ​@Justin Quinones We are sorry to hear that you are experiencing difficulties with the Self Serve account. We have sent you a private message in regards to the situation. Feel free to respond whenever you have the time. 

This is what appears when I log in. Changing my password doesn’t work. Clearing my history/cache doesn’t work. Using a new browser doesn’t. Using incognito doesn’t work.  And the robot keeps asking me to log in order to schedule a call back🤣

Seems Darius is on it. I suggest you continue the issue through private message with them. I hope things work out 🙂

Ive tried using my computer and my phone

Thank you for your support Oliver. I appreciate you.