All discussions about Koodo Self Serve.
- 695 Topics
- 2,976 Replies
Trying to pay bill for my dad. I tried to pay via self serve with a Canadian Credit Card. And I got a error “ please refresh the page and try again” The card is under his name and I tried different credit card it got the same message for the past week. I am still owing money and I can’t even schedu...
All : I had been using Koodo for the last 2 months. The mobile representative gave me a good deal and weived off the first month’s rental. Now this month, I got another bill notification as $ 0.00 which is weird, and simultaneously got a text of around $100 bill (which is about right for the service...
I made a typo with my phone number in the billing address when ordering a SIM for a BYOD plan, and had selected to keep my old number. Will I be able to set that up properly when activating, or do I need to contact customer support and get my order cancelled and redo it?
Trying to buy a new phone but when I hit checkout I just get this vague error. 'Whoops something went wrong'. Why can't I complete the order. I'm a current customer. I had a callback but they didn't know the problem. I cleared cashed and tried multiple computers,devices, browser. All the same error.
My samsung galaxy a71 has randomly turned off and has not turned back on twice now, this is the second time i am having to send the phone in for repairs. honestly i am just over the phone and dont want to keep dealing with this issue, i am hoping that koodo will void my contract so i can start a new...
I just got my sim card in the mail, I am bringing my own phone from rogers. I went to change my phone number and it says I have to wait 14 days until I can change and activate everything. I am very confused. So does this mean I have to wait 14 days to put in the new sim too?
Kudo assistant doesn’t tell me when My billing period ends. Or tell me what number to phone to get an agent. I’d like to unpause mobile data but don’t know what time today it switches over to the new month? Any ideas? And which clock do they use. Pacific time, I hope. Thanks Brian
Hello,I’m in the process of ordering a new phone (Oneplus Nord N10) and was considering switching over to Koodo. I don’t really care about 5G, so that part is irrelevant for service, as I know it’s not supported.I’ve been with Rogers for almost 20 years and they refuse to offer a better deal on my v...
I have been trying to update my billing address using the Self Serve option. I was trying to upgrade my phone and it wouldn't take it. So I went in through my profile and tried again still wont change. It doesn't give me an error message or anything it just goes back to my old billing address.
My old phone number was with Telus mobility but I cancelled telus mobility account on Dec 8, 2019. I signed up with Koodo on March 20, 2020. Tried to change my Koodo number but kept getting message “Oops, something went wrong, please try again” This was what I did: Self service, manage your phone...
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