All discussions about Koodo Self Serve.
- 528 Topics
- 1,962 Replies
2nd rate plan change under transaction history that keeps updating dates
Under transaction history there is a second rate plan change entry. I have been observing that the date for this rate plan change is shown one day in advance. Yesterday(Jan 17) it showed Jan 18 and today it shows Jan 19. The one on Jan 9th makes sense because I was in contact with Koodo to change my plan. This has been changing automatically since Jan 12 which was the same day my request for replacement phone was submitted. Probably have something to do with that? Most likely the date increment will stop or the 2nd rate plan change will disappear once Koodo receives the defective phone back? Anyone have any idea why? @Koodo @Koodo Community Team @Chris Koodo @Lavinia Koodo @Flo Koodo
How can I get to customer service? Two months and no luck
I have been trying for two months to get in contact with Koodo customer service… All I need from them is to place permission on my account so that a secondary number can be taken over by someone else on their own account (ex boyfriend). He has called to have it done but they need me to call and give permission.I called on many occasions and waited on hold for very long. Twice I’ve waited for at least an hour and had the call just drop/disconnect without any reason. I have scheduled at least 8 call backs, however I will get a voicemail without getting a call to answer….Now when I call customer service I can’t even talk to anyone it only gives you virtual assistance and call back scheduling.I’ve even called a local koodo store and they wouldn’t help me…How can I get help????? I am about to just cancel it all entirely at this point. It is so frustrating.
Can't Activate Sim Card - Multiple Issues
1.) My phone (and SIM) were stolen2.) I suspend SIM using self-serve3.) I got a new SIM, am told at the store I need to use self serve to activate4.) I un-suspend my account5.) I try to activate new SIM6) First 2FA option is to text my phone. Obviously this doesn’t work. It was stolen. This is why I need a new SIM.7.) Second 2FA options is to email. I try to select. Am told my email needs to be active for 48 hours. No idea what this means. Maybe related to the account suspension? This is making it really difficult to recover from having my phone stolen.8.) I wait 48 hours. Now I can no longer use account services self-serve as it loads a black screen and then does nothing. I have tried multiple computers and multiple browsers. It should not be this difficult to get a new SIM after having my phone stolen. Please assist me.
First time user, is there any way to get support for this service as in talk to someone? or e mail?
i bought $25 prepaid and Boom it is gone lol.i didn’t even get a chance to decide where it was going now i am suspended and my phone isn;t even working. where did my $25 go to?Is this a scam?i didn’t have renew on it just took it.according to what i can see i have bought data with out being informed.all that was missing was the 5% tax. what can i do who can i talk to about getting help with this?or is this just an automated site with no actual support?
Any way to bypass the 48h wait on the email verification?
Hi,After a long hassle due to the never-delivered sim card, I ported my number to Koodo after buying a new sim card. But then, it turns out that the sim card number that koodo has is the one that was never delivered, but not the current one that I have. In order to change the sim card number, I need to verify myself, and the email option tells me I am unable to do so for the next 48h. Is there any way to bypass this? Or do I need to live without a cellphone for the next two days? Begin rant:Sigh.. I should’ve never moved to Koodo. First the Telus rep who did the promotional offer gave Koodo the wrong address, then the sim never arrives, I get charged nonetheless with Koodo only reimbursing for parts of this charge, then I get told to buy a new sim, I go and buy one, but then this shop is not the “official” koodo shop so I get charged more than necessary which I don’t get reimbursed in full either. Then the Koodo rep who ported my number forgot to ask me my new sim card number so I am n
Unable to change my phone number
Good afternoon!I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.I already tried to fix it with rep 2 month ago, but still it is not working at all.Does anyone have any similar experience?
can't reset password
I was trying to reset my password to pay the monthly bill. The password I set follows its requirements like adding uppercase letters and lowercase letters. However, it doesn’t allow me to reset my password, saying that “the password you entered is not valid. You can try 3 more times”. What can i do to this problem ??
Tab is payed off, but I'm still being charged for it.
So, the title is pretty self-explanatory, but I’ll elaborate.Last month I made my 24th and final payment ($29) towards my current tab and yet my current bill is still asking for a $29 tab payment on top of my monthly plan. If I go to check my tab balance in self serve, it even says that my tab balance is at $0. So what gives?
Who can help me to fix it?? After my number was transfered to koodo, no one can dialed my number directly from their saved contact number.
Everybody confused to me: did you changed your number. Because when they dial my number from their saved contact, they hear the call control message and no one has the patience to hear the whole thing or assume. They think my number is no longer valid. How come and why come with this stupid message voice? Can help me to fix it? Thanks.
Self Serve registration does not recognize email
My father is a new customer (I am an existing customer). He received the email with the service agreement and the email with the self serve registration link. When he goes to the link and inputs his information including his email, it does not appear to recognize the email. It is the email that the service agreement and registration link were sent to. It asks for the email a second time and then responds with ‘I didn’t get that...’ Then it kicks him out of the registration process. We have tried on different web browsers, and this email has never been associated with a koodo self serve account prior to this.Any idea on how we should proceed?Thanks.
payment issue with credit card
Hi there,I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same. I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th
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