All discussions about Koodo Self Serve.
- 193 Topics
- 715 Replies
We have just added our oldest to our koodo plan which now has a total of 3 phone lines associated with it. He is wanting access the account to view his usage etc. Is there a way for him to log in without me having to give him my email and password as I don't want him making changes on the account, even just on accident. I know with telus he was able to login with his own login info under my account. Is this possible and if so, how?
Please help me figure out why in post-paid self serve where it offers me plans that available and expire in 8 days will not register as a changed plan. Tried at least 2 times on both Iphone 7 and home laptop.Each time post-paid self serve is signed in to: “Mobile Services” is selected from main drop down optionsRESULT: “Your Current Plan” is shown (my current plan) “CHANGE MY PLAN” button SELECTEDRESULT: “Choose your new plan” options shown as list at right  Plan desired to switch to is selected to see complete plan details (“SWITCH TO THIS PLAN” button presented for selection) “SWITCH TO THIS PLAN” button is selectedRESULT: “Ready to switch?” Warning acknowledgement screen notifying to be completely aware of changes about to occur (plan specifics you are agreeing to) appears as final notice (“YES SWITCH MY PLAN” button presented for selection) “YES SWITCH MY PLAN” button is selectedRESULT….. screen goes black and nothing happens, plan does not register if screen
I'm attempting at access self service but am unable to do so as my account is apparently held by another email address. I am however the account holder. I've followed recommendations to check my inbox for any emails from Koodo to no avail. Is there anything else I can attempt in this situation?
Hi, I set up a pre-authorization payment with my debit card but received an email saying that my pre-authorization payment could not be processed because the financial institution said the information I filled out was incorrect, but I'm sure the information was correct. I have used this card before to successfully pre-authorize payments for other charges.
I’m traveling now so I am using the seasonal hold plan. I want to use my cell phone as soon as I arrive in Canada, but I can't get a call back because don't have friends and family to answer the phone right away. Facebook is hacked so I can't send a message too. What should I do to activate my phone? And want to restore my previous monthly plan?
When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...
I ported my Koodo number to a Telus account. Does that cancel my Koodo account automatically? They never confirmed that and Koodo is a sister account to Telus so... I'm confused. How to I contact Koodo folks via phone, it seems impossible to get a hold of a real person to answer customer questions!.. :/
Hey. Wondered something. I recently had my Prepaid phone suspended (not enough in account.). What remained was only 10.00 dollars of remaining balance (out of 15). Account was suspended (and I had time to refill). Went to refill, filled out card info went to add 5 top up. Registered as Top up, in billing history but no charge in the Charges menu (due to card error). Fixed the card information. Went to add the same 5 dollars.Suddenly, without warning, the account was down to 0.00$ despite the 10.00 remaining and I had to refill the FULL fifteen dollars to re activate. The fifteen showed up as a debit charge in the Charges portion of the menu.What happened to the remaining 10.00 left in account upon suspension?! Is it now gone? If someone can help to clarify this, it’d be great.
I did not receive a notification at 50% or 90%, only 100%. Now all data has been used… I followed the instructions in self serve to update notification settings (I have never changed the settings and have always received 50 and 90 without issue) and there is only the option for 100%. My husband had the same problem and the issue has been resolved. Please help!
Whenever I try to log into the self serve website, I cannot access anything because of website certificate errors and/or notices about my connection not being private. This plagues me every month when I try to download my cell phone bill from the Self Serve website (https://identity.koodomobile.com/as/authorization.oauth2?client_id=214aa452-c949-4895-9a9f-5e8b18d9a9a1&response_type=code&scope=profileinfohighdetail%20customerinfo%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20usagemanagement%20usagedetails%20usageblockmanagement%20serviceeligibility%20servicemanagement%20onetimepasscode%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20
Hi All, I am in Ireland for a few weeks, hoping to use my Canadian Koodo Sim for the odd text when necessary.I'm prepared to accept the 60c charge per text, I only need it a few times.But since I've landed the phone shows ‘Emergency calling only’ - it doesn't seem to be able to join a network here.I can manually try adding the phone to one of the local networks but that doesn't work.. Should I be able to receive calls and texts whilst in Ireland ? Thank you in advane for any help…
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