Skip to main content
Koodo Community
Community

Self Serve

All discussions about Koodo Self Serve.

  • 485 Topics
  • 1,846 Replies
485 Topics
C
Claudia007Beginner
asked in Self Serve
i cant figure out how to change my number

I've tried over an over but i can not figure it out. 

2501
D
9 months ago
D
DerekCheungSAConnector
asked in Self Serve
Text messaging does not work

I switched to Koodo on Sat and have not been able to get text message to work.  I looked at all the posts in this forum related to this topic, and I used the Koodo Assist and asked for call back.  I tried the call back 5 times and was never called back. I’m ready to switch to another carrier.  This is such a bad experience.

3177
D
10 months ago
Thanin
ThaninCoach
asked in Self Serve
Self Serve is unavailable….

Hello, I have experienced this issue for a week, unable to access and manage my stuff 😞Can the rep reset my self serve file or fixing something ?  Thanks. 

24813
Flo Koodo
10 months ago
M
mattmann2233Beginner
asked in Self Serve
changing my address

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days

871
Flo Koodo
10 months ago
L
l_tivConnector
asked in Self Serve
self serve not working

I cannot log into my self serve.  I keep getting the ice cream page saying try again.  I've tried on 3 separate devices and its been like 2 weeks.   whats happening?

1263
Flo Koodo
10 months ago
E
epamBeginner
asked in Self Serve
Payment

When I go onto the self serve page to pay for my bill I get a page that says error try again later. Ive tried logging on and using other devices but I get the same thing each time. This has been ongoing for a week now. Is anyone else having this isssue?

1654
M
10 months ago
U
UncleSkylarOrganizer
asked in Self Serve
Unit number not available on internet set up process

Going through the set up process to try the internet service; its found the building but doesnt recognize theres a Unit A and Unit B.

12611
Bernard Koodo
10 months ago
S
sjpark8478Advisor
asked in Self Serve
hoe can I apply 'pick your perk'

- 

912
Bernard Koodo
10 months ago
M
Maya chirrrBeginner
posted in Self Serve
facetime

Hi i have a question if i do FaceTime call , does it show in the app who i called or the number?or how much time i was on a FaceTime call or not . i want to know what are the privacy terms of FaceTime usage in koodo app.

361
R
10 months ago
G
Gauthami SrinivasBeginner
asked in Self Serve
Immediate Assistance Required!!

Hello,  I called customer care a few minutes ago, requesting to stop services on the 2 numbers tagged to my account, however, it looks like she has cancelled the service to my number as well!  This is ridiculous, can you please help me rectify this??????My name is Gauthami Srinivas, and my phone number is *** *** **35, I can't even call customer care as my number is out of service.  I wanted to cancel the below numbers - *** *** **35  & *** *** **92 And the agent has cancelled service on my number which is *** *** **35 Please do something! Please call me at *** *** **35, this is an alternate number where you can reach out to me!

692
G
10 months ago
J
jamaruriBeginner
asked in Self Serve
Self Serve is down?

Every time I sign in  I only get “This service is unavailable right now. Please refresh or try again in an hourI used 3 different computers and my phone and got the same message. I been trying for 8 days.I set up a call back for today January 23 at 7pm and nobody call meWhat going on with koodo service?

921
Mayumi
10 months ago
B
blueberrypieBeginner
asked in Self Serve
Is it possible to portal an oline number over from Open Phone

I currently have an online number from Open Phone. Is it possible to port it over?

572
D
10 months ago
S
silverwings530Beginner
asked in Self Serve
Concerns Regarding Recent Service Issues and Plan Adjustment Options

I am writing to share some challenges I've been facing with my Koodo service recently.Firstly, when attempting to change my plan through self-service,I'm only seeing more expensive options. It seems like there might be an issue with the available options, and I want this website works the way it used to be: showing cheaper options as well without the needs of talking to agent.  I do not want to be charged for the extra fee. Secondly, my data was unexpectedly cut off before the payment due date. This happened to my other friends as well who makes autopayment.I'm unsure why this happened and would like your assistance in resolving the matter and restoring my data service.Lastly, I've noticed network issues in Richmond, impacting my experience.Any insights or solutions you can provide would be appreciated.

992
D
10 months ago
P
Peanut Butter and JammmmmBeginner
asked in Self Serve
perk selection

When I selected my plan I had the option to choose between 4 perks one of which was rollover data now when I go to pick one it only shows 2.

723
Flo Koodo
11 months ago
E
EheeNew Member
asked in Self Serve
not receiving sms verification code from bank

I don't receive sms bank verification codes when making online payments. I encountered the same problem with Fido before, and despite seeking assistance from the service center, the issue persisted. I am a new Alberta subscriber using a number starting with 368. Could the issue be related to the number starting with 368.I want to resolve this problem. 

841
Dinh
11 months ago
C
cjoyBeginner
asked in Self Serve
Data On/Off

Hi all; I currently have 3 phones on my account and one belongs to my teenage daughter.  I am wondering if there is a way to turn her data on/off without using HER phone?  My other daughter has her account with Telus - sister company, and there is a toggle switch under USAGE that allows me to turn off her Data when she is being a Tazmanian teen….not looking for when the data is getting close to being used up, but rather as parental control :)   I tried calling Koodo, and I just keep getting told how to put warnings etc on for data usage, or how to turn it off using HER phone.

2661
Flo Koodo
11 months ago
B
Bent123Beginner
asked in Self Serve
Can't Activate Amazon Prime Through Koodo

This morning I added the Amazon Prime Promo to my account. When I go to “complete activation” with my Amazon account I get an error that says “This account is not eligible for this benefit”. Both accounts are under the same email and I did receive a confirmation email. Thanks!

10859
C
11 months ago
T
thejatConnector
asked in Self Serve
Clarification: Replacing A Stolen Phone With New Phone and New SIM

So I think I have a pretty standard situation that I would like clarity on.  My phone (and associated SIM) was stolen. However, when I search this forum I see an bunch of folks having problems when activating a new phone and SIM.  I have now have new phone and a new SIM, but want to keep my old number.  I want clarity on how this is supposed to work before continuing.  Here are the basic details of my situation. BackgroundI am a Koodo Monthly subscriber and want to KEEP my plan and number. My iPhone was stolen. Using Find My iPhone, I then erased my iPhone. I then successfully suspended my  phone using Koodo Self Service. I scheduled a callback to blacklist the phone and that apparently was also successful.What I Was ToldI was told that once I get a new iPhone and new SIM, I just need to use self service to “Change My SIM”.  The agent told me that it will correctly first ask me to re-activate (unsuspend) my phone/account before proceeding to change to a new phone and new SIM.  In other

7706
T
11 months ago
A
Ali36Beginner
asked in Self Serve
Changer le nom d'une carte SIM

Bonjour.Je viens de rejoindre vos clients aujourd'hui. J'ai deux cartes SIM, une pour moi et une pour ma femme.L'opérateur qui a changé d'opérateur pour nousIl a enregistré les deux cartes SIM à mon nom. Est-il possible d'enregistrer une des cartes SIM au nom de ma femme ?

1695
Dinh
11 months ago
L
lex29Connector
asked in Self Serve
Can not activate eSim

Hello, just today bought eSim voucher in local store - tried to activate it at home and it failed 1st time. Trying to activate it 2nd time just throws “Couldnt activate Koodoo” error all the time. Could someone please advise how to fix that, wait times on a line are too much (=Phone: Pixel 7A, was trying to activate it while on Wi-FI but my original physical Sim was inside the phone (I tried to remove physical SIM and activate without it but with the same result). Original physical SIM still works*Subject code: 8.2.6Reason code: 3.8

9877
L
1 year ago
C
Chrome2277Rockstar
asked in Self Serve
Help with activating eSIM quickly

Hi, I recently moved to Public Mobile and the eSIM activation was seamless, only took a few minutes. But I’m leaving for Europe tomorrow and I realized that Public Mobile does not do Data Roaming in Europe. So I registered with Koodo thinking I could also activate the eSIM directly.However, they say they are going to ship me the physical card in 5 days? I won’t be there to receive it, and I also won’t be able to receive text confirmation messages to transfer the old number since Public Mobile doesn’t support receiving messages abroad…Is there any way someone can help me activate my eSIM card directly and quickly?I’ve tried using the self-serve, as I understood this was how to activate the eSIM. However, it does not let me log in without a Koodo phone number, and I wasn’t allowed to transfer my old number yet, and also didn’t received a new number… I’m lost as to what to do here… please help

3402
C
1 year ago
W
Waffle23Beginner
asked in Self Serve
Registering Sim card Error Message

I’m trying to register a replacement sim card in self-serve, after entering the sim card number and verification code, I have had no success but keep on getting this message “Oops! Something went wrong. Please try again.” Any ideas on how to solve this? Thanks.

531
Dinh
1 year ago
C
CellularCatastropheMember
asked in Self Serve
Transferring over Multiple Lines from Another Provider

I have a family member who wants to transfer 3 numbers over from Virgin to take advantage of the Black Friday promos. The three lines are all on one account on the Virgin end, and the family member would like them all to be managed by one account on the Koodo side as well.How will this work? Will they need to set up one line and wait for that SIM to show up before adding the other two lines? Or will they be able to add the second two in the mean time?

87810
Darius Koodo
1 year ago
X
Xay5CrownOrganizer
asked in Self Serve
Print Out of Past (3 years +) Call Histories

Hello All,I am trying to get a printout of my call history for the year 2019.  Is this possible?

2463
D
1 year ago
T
tcrecampbellAdvisor
asked in Self Serve
Available Rate Plan Change - Required agent and extraneous fees

Good Afternoon,I attempted to change my (and my wife's) rate plans with Koodo mobile using the online "self service" function on 25 Nov 23. According to the Koodo website (https://www.koodomobile.com/en/help/changing-your-rate-plan):"Your Self Serve account will show you all the rate plans you can switch to. If you don't see a particular plan you're interested in, it's likely because your current profile doesn’t qualify you, and you may be required to upgrade to a new phone on a Tab."I followed the directions through the "self service" system to change to an available rate plan that appeared as an option on the website. When I attempted to change it to this plan (or another plan for that matter, as I tried a few others more expensive plans as well) I continuously received an transaction error (see attached photo 1). Frustrated that I could not change to an available account on the self service portal, I requested a Koodo Assist callback.In discussion with the agent, she stated that the

37810
T
1 year ago

Leaderboard

Terms & Conditions
Koodo Community