Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Self Serve

Self Serve

All discussions about Koodo Self Serve.

528 Topics
1,962 Replies

When you subscribe we will email you when there is a new topic in this category

528 Topics

Recently active

Most replies Most views Newest first

BapwinBeginner

asked in Self Serve

Elisha CConnector

asked in Self Serve

assist chat not working

How do you get ahold of someone here...been trying for days chat won't work I need speak someone asap!!!!!

2 months ago

UtilitarianBeginner

asked in Self Serve

Can't Activate Sim Card - Multiple Issues

1.) My phone (and SIM) were stolen2.) I suspend SIM using self-serve3.) I got a new SIM, am told at the store I need to use self serve to activate4.) I un-suspend my account5.) I try to activate new SIM6) First 2FA option is to text my phone. Obviously this doesn’t work. It was stolen. This is why I need a new SIM.7.) Second 2FA options is to email. I try to select. Am told my email needs to be active for 48 hours. No idea what this means. Maybe related to the account suspension? This is making it really difficult to recover from having my phone stolen.8.) I wait 48 hours. Now I can no longer use account services self-serve as it loads a black screen and then does nothing. I have tried multiple computers and multiple browsers. It should not be this difficult to get a new SIM after having my phone stolen. Please assist me.

2 months ago

BaddazzxCoach

asked in Self Serve

birth date record is incorrect

I spoke to a rep and was asked for my pin. I gave it to her and was told it was incorrect. Was then asked for my date of birth and that was wrong. Where do I find this info so I can correct the info

2 months ago

Eric Noobinator NepooseBeginner

asked in Self Serve

First time user, is there any way to get support for this service as in talk to someone? or e mail?

i bought $25 prepaid and Boom it is gone lol.i didn’t even get a chance to decide where it was going now i am suspended and my phone isn;t even working. where did my $25 go to?Is this a scam?i didn’t have renew on it just took it.according to what i can see i have bought data with out being informed.all that was missing was the 5% tax. what can i do who can i talk to about getting help with this?or is this just an automated site with no actual support?

2 months ago

KwangBeginner

asked in Self Serve

Any way to bypass the 48h wait on the email verification?

Hi,After a long hassle due to the never-delivered sim card, I ported my number to Koodo after buying a new sim card. But then, it turns out that the sim card number that koodo has is the one that was never delivered, but not the current one that I have. In order to change the sim card number, I need to verify myself, and the email option tells me I am unable to do so for the next 48h. Is there any way to bypass this? Or do I need to live without a cellphone for the next two days? Begin rant:Sigh.. I should’ve never moved to Koodo. First the Telus rep who did the promotional offer gave Koodo the wrong address, then the sim never arrives, I get charged nonetheless with Koodo only reimbursing for parts of this charge, then I get told to buy a new sim, I go and buy one, but then this shop is not the “official” koodo shop so I get charged more than necessary which I don’t get reimbursed in full either. Then the Koodo rep who ported my number forgot to ask me my new sim card number so I am n

2 months ago

Subhasis Raha BC CanConnector

asked in Self Serve

Self Service Issue

I want to change my existing phone number in Koodo but SelfSerice is not allowing me to do so. Do anyone know if Self service still allowing users to change their number by their own.

2 months ago

bellkim90Beginner

asked in Self Serve

Unable to change my phone number

Good afternoon!I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.I already tried to fix it with rep 2 month ago, but still it is not working at all.Does anyone have any similar experience?

2 months ago

ArjanBeginner

asked in Self Serve

Transferring account issue

How do I transfer my account from my father's name to my own name?We are no longer on speaking terms and I wish to have my account fully in my own name and disconnected from My father, I have read over a lot of things and I have no clue what to do.

2 months ago

Jc1012Beginner

asked in Self Serve

address change

I am unable to change my address. It says successful after I have tried but it hasn’t changed all weekend and I’m trying to order phones.

2 months ago

Anqi ChengBeginner

asked in Self Serve

can't reset password

I was trying to reset my password to pay the monthly bill. The password I set follows its requirements like adding uppercase letters and lowercase letters. However, it doesn’t allow me to reset my password, saying that “the password you entered is not valid. You can try 3 more times”. What can i do to this problem ??

2 months ago

SinceriouslyBeginner

asked in Self Serve

Phone no showing

I am looking for a phone no. I called to Fredericton in Dec 22 and it is not there how can I find that no.

2 months ago

RedheadBeginner

asked in Self Serve

cancellation of second line on account

I wish to cancel the second line that I have on my account because it is not in use. There is no tab going on it. Could anybody help me please?

2 months ago

ConnorDoubleYouConnector

asked in Self Serve

Tab is payed off, but I'm still being charged for it.

So, the title is pretty self-explanatory, but I’ll elaborate.Last month I made my 24th and final payment ($29) towards my current tab and yet my current bill is still asking for a $29 tab payment on top of my monthly plan. If I go to check my tab balance in self serve, it even says that my tab balance is at $0. So what gives?

2 months ago

bewellwithelleBeginner

asked in Self Serve

Out of Stock

I was hoping to purchase the Iphone 13 Pro, but it is showing the following: Out of stock - This item is unavailable right nowFrom experience can I expect this to be back in stock soon? It is $0 down with a $39 tab

2 months ago

YB 127Beginner

posted in Self Serve

Who can help me to fix it?? After my number was transfered to koodo, no one can dialed my number directly from their saved contact number.

Everybody confused to me: did you changed your number. Because when they dial my number from their saved contact, they hear the call control message and no one has the patience to hear the whole thing or assume. They think my number is no longer valid. How come and why come with this stupid message voice? Can help me to fix it? Thanks.

2 months ago

ScooteroBeginner

asked in Self Serve

easy roam US

I’m having trouble ading easy roam US to some of my lines. I get the option to add easy roam INTL but if forces pay per use for the US and I can’t find a way around this. Any thoughts on resolving this? Strangely, one of my 4 lines has both the US and INTL easy roam options activated.

2 months ago

TeevaneeOrganizer

asked in Self Serve

cannot change address

I have tried to change my billing address multiple times. It does not update. I get no error saying the update did not work. But, it does not work!

2 months ago

Acer MackConnector

asked in Self Serve

Self Serve registration does not recognize email

My father is a new customer (I am an existing customer). He received the email with the service agreement and the email with the self serve registration link. When he goes to the link and inputs his information including his email, it does not appear to recognize the email. It is the email that the service agreement and registration link were sent to. It asks for the email a second time and then responds with ‘I didn’t get that...’ Then it kicks him out of the registration process. We have tried on different web browsers, and this email has never been associated with a koodo self serve account prior to this.Any idea on how we should proceed?Thanks.

2 months ago

John ZarubiakLeader

asked in Self Serve

login

Is this for kudo customers are only PC Mobile customers I have tried logging in and registering with my account and it does not recognize any of the information

2 months ago

MizzleBeginner

asked in Self Serve

payment issue with credit card

Hi there,I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same. I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th

2 months ago

Page 4 / 22

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community