All discussions about Koodo Self Serve.
- 776 Topics
- 3,076 Replies
Hi! I got a sim card last Friday and have been trying to create a self serve account. When I press the self serve registration link in my emails it comes up with a page saying that the service in unavailable. I also tried going through Koodo assist and it ends up leading me to a page that says my account has been partially made so I can’t set up the account again (I never set up my self serve account though). Could someone please help me? I need to be able to add my payment details by the 24th to pay for this month. Thank you!
New customer, received SIM card in mail but I have not received an account activation email so I cannot register for self-serve. No emails in junk folder. Order# - HFO******45Placed order August 13 Shipment confirmation August 16 Received SIM card today August 21Thanks in advance!
We are trying to transfer ownership of my daughter’s cell phone from us to her but when I tried to do it as the owner as per the instructions ( Transfer of Ownership (TOWN) | Koodo Mobile ), the chat function does not recognize me as the owner and asks me for a credit check instead of waiting for her. Honestly, it is easier to change providers and for her to port over the number to a new company than it is to keep my daughter as a Koodo customer. Cheaper too as they will waive the $50 charge to transfer ownership of the phone number and account. Is there some way for me to easily transfer my account for my daughter’s cell phone to her? I’m about to give up
Hi there - I am trying to access my self service account to update an expired credit card and avoid late payment fees, but when I go to log in it says that my password doesn’t meet current requirements and needs to be updated. However, I no longer have access to the email that was used to create the account, so I am not getting any password reset emails. I’ve been going in circles with this for a while and am wondering how I can get in to pay my bill and update my info. Thanks.
For the past 2 days, I’ve been getting an infinite loading screen (3 large circles, image below) when trying to change my plan. This happens after I select a new plan in the Change My Plan screen.route: https://www.koodomobile.com/my-account/plans/change-rate-plan/choose/account/ Any idea what’s going on? I’ve tried multiple browsers, computers, and connections.
My address is 123G fake street but the self serve option will change it to 123 fake street and won’t let me include the G at the end of numbers. What’s strange is that when I search for that address it appears but when I try to select it, the G is again removed.Please let me update my address with my correct address.
My EX boyfriend used to be on my plan. He came off my plan and wasn’t able to log into self serve because they couldn’t figure out how to unregister his email from my profile.When they fixed his profile, he was able to log in and See ALL OF MY PERSONAL information - this is a privacy breach. Pretty sure against the law, but I can’t get anyone in Koodo to help. What can be done about allowing my EX BF access to my account
Hi! I’m new with Koodo, switched over from Telus. I have been prompted to sign up for self serve. Every single time I have tried to do this over the past week, the live chat stops responding after my postal code. I am super frustrated and wondering if anyone can help. At this point I have been unable to access the livechat at all.
phone was lost. got a new sime. put in the numbers. no email. got another new sim. still no code in email. not in junk, not anywhere. they send an email when i pay my bill tho. and i can’t get a hold of anyone cuz i dont have a working phone without the sim….. scheduling a callback is not possible obviously
I got a Koodo number before cancelling my old service. Before cancelling I decided I wanted to keep my old number so I ported it in the self-serve. Since my self-serve was listing my ported number I figured it was successful and cancelled my previous service. But then I learned that the port was cancelled for the reason that I didn’t respond to the text (I did and have a screenshot but whatever).So now:I can’t port my old number anymore because the account is cancelled. I can’t use my old Koodo number. I can’t receive a call-back because I have no working number on my sim now. Can’t change my number until September because self-serve thinks that a failed port counts as a number change, which you can only do once per billing cycle.This sucks and I’m about ready to just go to Virgin Mobile and start over.
Hi there, recently my voicemail seems to have disappeared. either callers get nothing after a few rings, or it says the caller is unavailable at this time, with no voicemail at the end. Thoughts? Only thing that has changed in the last few months is my plan, and it has voicemail. Thoughts?
I’m a Koodo prepaid customer. Ever since I signed up, Koodo’s automatic text messages to me are sent in French, and only in French. My voicemail also defaults to French, and I have to manually change it back to English sometimes if it gets reset.The Koodo website is in English, and emails from Koodo are in English. I can’t find any setting where French is specified, or any help article about the default language for text messages. I suspect something might be wrong on Koodo’s side, but I don’t know how to check. Has anyone experienced this, or does anyone know how to fix it?
ive lost my phone not too long ago, and i am about to buy a phone off my friend and i have a sim card ready but when i try to change the sim card number, it would tell me to either get a verification code from email or phone number, i picked email because i cant really get the code through phone number since i lost my phone, so i picked the send to email and ive been waiting for an hour now still no email, what should i do
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