I cannot log into my self serve. I keep getting the ice cream page saying try again. I've tried on 3 separate devices and its been like 2 weeks. whats happening?
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Userlevel 7
+4
Have you tried to clear the cache of the browser and/or try the "incognito mode" or privacy mode to see if that can help?
As well, is your Koodo account currently active?
everything has been cleared and i've tried 3 seperate devices. I can log on and see everything else.
Userlevel 7
+4
Hi
We were unable to indentify your account based on your community profile.
We recommend scheduling a call back with the virtual assist for an agent to assist with resetting your self serve profile.
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