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I am writing to share some challenges I've been facing with my Koodo service recently.

Firstly, when attempting to change my plan through self-service,
I'm only seeing more expensive options. It seems like there might be an issue with the available options, and I want this website works the way it used to be: showing cheaper options as well without the needs of talking to agent.  I do not want to be charged for the extra fee. 

Secondly, my data was unexpectedly cut off before the payment due date. This happened to my other friends as well who makes autopayment.
I'm unsure why this happened and would like your assistance in resolving the matter and restoring my data service.

Lastly, I've noticed network issues in Richmond, impacting my experience.
Any insights or solutions you can provide would be appreciated.

Hi
1. Which plan are you on as of now? And did you any Tab payment with Koodo? 
2. Have you checked your selfserve and the data usage area? Have you reached your data limit?

Payment due date and the date of your billing cycle are 2 different things.

Payment is due after your previous billing cycle has ended and midway through your next billing cycle.

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