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Question

changing my address

  • January 29, 2024
  • 1 reply
  • 111 views

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days

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1 reply

Flo Koodo
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  • Official Rep
  • January 29, 2024

Hi @mattmann2233 

Have you tried on a different browser or in incognito mode?