Hi @staceysmd 

We do see that there is the old Stream+  (Apple TV, Netflix) that you have, which is an add on. If you go to Mobile Services → Add ons, are you able to see it there?

The new Stream+ Basic/ Premium is a subscription based service and you should be able to add in self serve: https://www.koodomobile.com/en/shop/subscriptions/streamplus

Please let us know if you encounter any issues

Hi @Flo Koodo No, under both phone numbers the add on page does not list Stream+, it only shows under add-ons available. I know the stream+ with disney is an additional service, i’m trying to ensure I can cancel the one with AppleTV before signing up for the new service. 

@staceysmd  Thanks for the screenshot! 

We have managed to remove it for you.

Will you please try adding the new Stream+ (Disney, Netflix) and let us know if it works?

Hi @Flo Koodo I was able to add Stream+ with disney however I’m noticing on my Apple TV account that it’s still connected to the old stream+ with Apple TV. I can’t manage this in my subscription tab and you removed it from my account for me but I now have no way of removing it from my Apple TV account as it says i need to do so through koodo. It’s making my Apple TV account unuseable.

Hi @staceysmd 

We have double checked and Stream+ has been successfully removed from your Koodo account back on February 26.

Just to confirm, do you have Apple TV+ through an Apple One account?

If not, please schedule a call back with our virtual assist  so a tech rep can further look into it.