I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.
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Userlevel 7
+4
Hi
We do see that there is the old Stream+ (Apple TV, Netflix) that you have, which is an add on. If you go to Mobile Services → Add ons, are you able to see it there?
The new Stream+ Basic/ Premium is a subscription based service and you should be able to add in self serve: https://www.koodomobile.com/en/shop/subscriptions/streamplus
Please let us know if you encounter any issues
Hi
Userlevel 7
+4
We have managed to remove it for you.
Will you please try adding the new Stream+ (Disney, Netflix) and let us know if it works?
Hi
Userlevel 7
+4
Hi
We have double checked and Stream+ has been successfully removed from your Koodo account back on February 26.
Just to confirm, do you have Apple TV+ through an Apple One account?
If not, please schedule a call back with our virtual assist so a tech rep can further look into it.
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