Self Serve

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Hi i have a question if i do FaceTime call , does it show in the app who i called or the number?or how much time i was on a FaceTime call or not . i want to know what are the privacy terms of FaceTime usage in koodo app.

Hello,  I called customer care a few minutes ago, requesting to stop services on the 2 numbers tagged to my account, however, it looks like she has cancelled the service to my number as well!  This is ridiculous, can you please help me rectify this??????My name is Gauthami Srinivas, and my phone number is *** *** **35, I can't even call customer care as my number is out of service.  I wanted to cancel the below numbers - *** *** **35  & *** *** **92 And the agent has cancelled service on my number which is *** *** **35 Please do something! Please call me at *** *** **35, this is an alternate number where you can reach out to me!

Every time I sign in  I only get “This service is unavailable right now. Please refresh or try again in an hourI used 3 different computers and my phone and got the same message. I been trying for 8 days.I set up a call back for today January 23 at 7pm and nobody call meWhat going on with koodo service?

I currently have an online number from Open Phone. Is it possible to port it over?

I am writing to share some challenges I've been facing with my Koodo service recently.Firstly, when attempting to change my plan through self-service,I'm only seeing more expensive options. It seems like there might be an issue with the available options, and I want this website works the way it used to be: showing cheaper options as well without the needs of talking to agent.  I do not want to be charged for the extra fee. Secondly, my data was unexpectedly cut off before the payment due date. This happened to my other friends as well who makes autopayment.I'm unsure why this happened and would like your assistance in resolving the matter and restoring my data service.Lastly, I've noticed network issues in Richmond, impacting my experience.Any insights or solutions you can provide would be appreciated.

When I selected my plan I had the option to choose between 4 perks one of which was rollover data now when I go to pick one it only shows 2.

I don't receive sms bank verification codes when making online payments. I encountered the same problem with Fido before, and despite seeking assistance from the service center, the issue persisted. I am a new Alberta subscriber using a number starting with 368. Could the issue be related to the number starting with 368.I want to resolve this problem. 

Hi all; I currently have 3 phones on my account and one belongs to my teenage daughter.  I am wondering if there is a way to turn her data on/off without using HER phone?  My other daughter has her account with Telus - sister company, and there is a toggle switch under USAGE that allows me to turn off her Data when she is being a Tazmanian teen….not looking for when the data is getting close to being used up, but rather as parental control :)   I tried calling Koodo, and I just keep getting told how to put warnings etc on for data usage, or how to turn it off using HER phone.

This morning I added the Amazon Prime Promo to my account. When I go to “complete activation” with my Amazon account I get an error that says “This account is not eligible for this benefit”. Both accounts are under the same email and I did receive a confirmation email. Thanks!

So I think I have a pretty standard situation that I would like clarity on.  My phone (and associated SIM) was stolen. However, when I search this forum I see an bunch of folks having problems when activating a new phone and SIM.  I have now have new phone and a new SIM, but want to keep my old number.  I want clarity on how this is supposed to work before continuing.  Here are the basic details of my situation. BackgroundI am a Koodo Monthly subscriber and want to KEEP my plan and number. My iPhone was stolen. Using Find My iPhone, I then erased my iPhone. I then successfully suspended my  phone using Koodo Self Service. I scheduled a callback to blacklist the phone and that apparently was also successful.What I Was ToldI was told that once I get a new iPhone and new SIM, I just need to use self service to “Change My SIM”.  The agent told me that it will correctly first ask me to re-activate (unsuspend) my phone/account before proceeding to change to a new phone and new SIM.  In other

Bonjour.Je viens de rejoindre vos clients aujourd'hui. J'ai deux cartes SIM, une pour moi et une pour ma femme.L'opérateur qui a changé d'opérateur pour nousIl a enregistré les deux cartes SIM à mon nom. Est-il possible d'enregistrer une des cartes SIM au nom de ma femme ?

Hello, just today bought eSim voucher in local store - tried to activate it at home and it failed 1st time. Trying to activate it 2nd time just throws “Couldnt activate Koodoo” error all the time. Could someone please advise how to fix that, wait times on a line are too much (=Phone: Pixel 7A, was trying to activate it while on Wi-FI but my original physical Sim was inside the phone (I tried to remove physical SIM and activate without it but with the same result). Original physical SIM still works*Subject code: 8.2.6Reason code: 3.8

Hi, I recently moved to Public Mobile and the eSIM activation was seamless, only took a few minutes. But I’m leaving for Europe tomorrow and I realized that Public Mobile does not do Data Roaming in Europe. So I registered with Koodo thinking I could also activate the eSIM directly.However, they say they are going to ship me the physical card in 5 days? I won’t be there to receive it, and I also won’t be able to receive text confirmation messages to transfer the old number since Public Mobile doesn’t support receiving messages abroad…Is there any way someone can help me activate my eSIM card directly and quickly?I’ve tried using the self-serve, as I understood this was how to activate the eSIM. However, it does not let me log in without a Koodo phone number, and I wasn’t allowed to transfer my old number yet, and also didn’t received a new number… I’m lost as to what to do here… please help

I’m trying to register a replacement sim card in self-serve, after entering the sim card number and verification code, I have had no success but keep on getting this message “Oops! Something went wrong. Please try again.” Any ideas on how to solve this? Thanks.

I have a family member who wants to transfer 3 numbers over from Virgin to take advantage of the Black Friday promos. The three lines are all on one account on the Virgin end, and the family member would like them all to be managed by one account on the Koodo side as well.How will this work? Will they need to set up one line and wait for that SIM to show up before adding the other two lines? Or will they be able to add the second two in the mean time?

Hello All,I am trying to get a printout of my call history for the year 2019.  Is this possible?

The information provided under the question: "Why am I not receiving my scheduled callback?" is simply not true.I don't have any customer care number blocked in my list or No "Call control " enabled.Then why are you still unable to call me or I'm not receiving any calls from the Koodo Customer care even after so many requests for a call?

Dear Koodo Customer Service,I have recently ordered a Koodo SIM card online, and my order number is HFO3***. I saw that the package status is shipped, but I did not receive a Canada Post tracking number. How can I know when my SIM card will arrive?Another question I have is how to transfer my current Fido number to Koodo. I watched the video on your website, and one of the steps is to register a Self Serve account. But when I tried to register, it asked me for a Koodo phone number, which I do not have yet. How can I register for Self Serve and transfer my number? I received an email with my Koodo account number and a phone number starting with 905. Is that the number I should use to register?I appreciate your help and prompt reply.

I am attempting to change my plan to the 45$ per month with 60 GB of Shock-Free Data at 5G speed and unlimited calls and texting. However I cannot as every-time I try and pick a perk, it gives me the same error where it cannot pick a perk. This has happened to me on multiple occasions over the the last 2 years with no change. I have to call every single time and this time around, there is not option for schedule a call back.  Ultimately, It is possible that I may miss this deal. If someone could help me find a solution thanks

Hi, I’m getting an error every time I try to update my billing address.

every time I click “change” or “manage” I receive a message over a black screen that says “Application error: a client-side exception has occurred (see the browser console for more information).” 

I have been travelling in Europe for a couple of months and had swapped out my Canadian Koodo SIM card for a local SIM cards in several countries while travelling. Now I have returned I have lost my original SIM card. However, I do have a Koodo replacement SIM card from when I upgrade from my old Samsung 9+ to a Samsung 23+. I put the new Koodo card in my phone but cannot use it as it says that the SIM card is not registered on the network.I went to the SIM manager on my phone and it recognizes the SIM as Koodo but with “unknown number”. However, it doesn’t allow me to (or I cannot find how to) enter my existing phone number. I have a monthly plan.  The Primary SIM is greyed out and unable to be edited.I cannot use my phone and need this fixed urgently!

Hello, is there a way to find my the last years worth of call history? I am logged into my self serve on the kodoo app and can't find anything that gives me my call history. Thank you, if anyone can help. 

How do I add my husband so that he has permission to access our account info?  The account is in my name.  We just ported over today.