I already have an existing self-serve account but I am unable to log in. I have tried to reset my password several times, and before I even type a new password the bottom “Type new password again” has an error msg saying my password is invalid. When I try to click submit anyways it says the service is unavailable and to try again in one hour. I waited a week in between trying and have the same issue.
The issue is not my password as the error msg is there before I even type one. I have tried many passwords that would all be valid if this error was not happening.
I have tried on different browsers, on my phone and on my laptop. Error msg is there straight away no matter where I try
Help!!!!!
