To whom may concern,
I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!
I saw you were adding an additional line to an existing line. I wonder that was the issue. Could you log out of you current account and create a new account (just test) to see if you can add it?
As well, was there any additional note in the email/offer about the conditions of the offer?
Thank you for your reply. I tried to use a new account and it worked. But I’d like to know if it only applys to the new account. Because I don’t need a new number. Thank you!
Thank you for your reply. I tried to use a new account and it worked. But I’d like to know if it only applys to the new account. Because I don’t need a new number. Thank you!
It sound like the offer is for new activation.
If you create a new account, you can't port/ transfer your current number to your new account.
If you are ok to cancel your current account ( hopefully you don't have any tab on it), just keep new one.
The offer was the normal promotional plan for new customers few month back plus extra 1000minutes.
As of now as it only showed up when you opened a new account, you could try contact Koodo directly first and ask a rep about your situation. If nothing could be done, you could wait until black Friday event in 1,2 months. Koodo should have some good deals at that time.
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