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I cannot change my plan in self serve due to perk error.

  • November 25, 2023
  • 6 replies
  • 115 views
K

I am attempting to change my plan to the 45$ per month with 60 GB of Shock-Free Data at 5G speed and unlimited calls and texting. However I cannot as every-time I try and pick a perk, it gives me the same error where it cannot pick a perk. This has happened to me on multiple occasions over the the last 2 years with no change. I have to call every single time and this time around, there is not option for schedule a call back.  Ultimately, It is possible that I may miss this deal. 

If someone could help me find a solution 

thanks

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6 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5929 replies
  • November 25, 2023

Hi @kwangweon64 

Have you tried by any chance to make the plan change without selecting a perk?

Are you getting the same error?

 

K
  • kwangweon64
  • Author
  • Connector
  • 3 replies
  • November 25, 2023

Hi @Flo Koodo 

yes, tried it without perk, different browsers, incognito mode for different browsers. 
 

getting the same error “unable to select perk”. 
 

 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5929 replies
  • November 25, 2023

What is the perk that you wish to get with the new plan? 

K
  • kwangweon64
  • Author
  • Connector
  • 3 replies
  • November 25, 2023

@Flo Koodo I was hoping to get unlimited international sms if possible. 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • 5929 replies
  • November 25, 2023

Hi @kwangweon64 

The plan has been changed and we have made a request for the perk to be added to your plan. It should take up to 3 business days. A proration will apply for the plan: http://koo.do/PlanProration

Please let us know if you have further questions.

K
  • kwangweon64
  • Author
  • Connector
  • 3 replies
  • November 25, 2023

@Flo Koodo Thank you! I appreciate it!

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