every time I click “change” or “manage” I receive a message over a black screen that says “Application error: a client-side exception has occurred (see the browser console for more information).”
unable to change address, so cannot get new phone delivered.
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Userlevel 7
+4
Are you a new customer or are you an existing customer who tried to upgrade your phone?
As well, have you tried to log into self-serve using invisible mode or incognito mode?
Userlevel 7
+4
Update: We see you were able to change address online and you submitted an order. Great to see everything worked out!
I am having the same problem! How is this resolved?
Userlevel 7
+4
Also having this issue. Can’t change address. Maybe posting the solution would be better?
Userlevel 7
+4
Hi
We can see that you managed to make the change in self serve and placed the order.
Let us know if you need help with anything else.
Same issue. Would be nice to post a solution rather than DM everyone privately. Obviously somewhat widespread.
Solution for me was to use Edge. Firefox and Chrome both have the same issue.
What worked for me was opening in an incognito window
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