Just signed up with Koodo from FIDO where I use to average 2GB/mth. I noticing large amounts of data showing in my account 9GB, 1.5GB, 5GB …. etc over 6 days. Mostly from 2-3 podcasts daily. Connected to wifi at work and at home. From now on I’m tracking the amount of data on my iPhone in settings as I don’t trust Koodo is reporting correct data usage.
Question
21.1GB mobile date on Koodo in 6 days
The amount of usage from your phone should match what is on the Koodo usage page.
In addition to using the Iphone data tracking, I also recommend searching for a 3rd party data tracking app that is more fully featured so you can narrow down the usage.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Hey there,
Large data use over a few days on Koodo is usually accurate if it matches your phone’s usage, but phone trackers can differ from Koodo’s system. Podcast downloads and background app activity, even when on Wi-Fi, may consume data unexpectedly. Your phone’s data tracking isn’t 100% reliable; Koodo’s official usage on your account is more accurate. Check your phone’s billing cycle matches Koodo’s and monitor apps that may use background data. Sudden spikes can sometimes be from apps or system updates; not always a fault in Koodo’s tracking.
Did you somehow allow your phone to use cellular data to download or update in your App Store? That may be a reason why your data usage has been really high over the last few days.
I’m on wifi when at work and home. I have 2x iPhones and the Koodo one is seldom used over the 6 days since joining Koodo.
Are you able to check your phone settings? What does it say when you check the cellular data usage details? https://support.apple.com/en-ca/guide/iphone/iph3dd5f213
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