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problem wifi

  • December 4, 2025
  • 2 replies
  • 12 views
F

Hello, 

I did everything right and the LAN light is red and it cannot be detected 

 

    2 replies

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    • Dennis
    • Mobile Master
    • December 4, 2025

    When is your activation date?

     

    Have you gone through the troubleshooting steps?

    https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?srsltid=AfmBOop48U1mKbpeKI0JXyaK6Lwi1N4v7tgJB-dGxfXOuHhp-iwppc6m

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • December 5, 2025

    From the picture, since all other LED are green (besides the LAN light), the modem might have established a good connection with the network already. Have you tried to reset the wifi router to see if that can help? 

    As well, is all cable provided by Koodo in the box? 

    A Koodo customer, opinions are my own.
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