Self Serve

I bought a SIM card today from Telus (Koodo) to activate my old iphone. By accident, I gave the email address that I used to register my husband’s phone last fall.The email password doesn’t work because Koodo Self Serve wants me to reset the password. I select this option and am supposed to receive a 6 digit verification code via text (or email). The code never arrives. I have tried multiple times.I am going to have to cancel the service if i can’t access this. Can anyone help?thank you

I will be travelling abroad for more than a month. I’m using a prepaid plan right now. When I go to the self-serve website, I don’t see any option to set up a seasonal hold plan. How can I do this? Thank you!

I think it may overlap with the active period of my old internet. My old internet provider used the the Rogers network if that helps!

Is it possible to turn off the US roaming email and text notifications when you have a Can-US plan? I live about 4 km from the border so it jumps to a US tower regularly.

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain →  “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you   

Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.  

I’d like to pay off my tab balance using a credit card instead of having it on my next bill.  How can I do that ? 

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off? 

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance! 

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match.  For example *not my actual address*, I put in:Address: 1234 Letters Ave    Unit: 123A    ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol.  Thanks in advance for your time helping me out :) 

I lost my phone and got a new sim card today. I wanna activate the sim and get the same old number.

What little data I get each month gets used up by something during the night. I so very seldom use my data.

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message:  “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do.  Can anyone help?

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????