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Self Serve

All discussions about Koodo Self Serve.

  • 485 Topics
  • 1,846 Replies
485 Topics
H
h hNew Member
asked in Self Serve
if i use self serve online account to change my prepaid phone no, is there a fee?

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

281
O
5 months ago
B
BadovermanCoach
asked in Self Serve
sim card fee for iphone 15 pro max

Hiso besides going back up in price, the iPhone 15 pro max is also adding a $10 SIM card fee along with the $15 shipping fee for online orders. If this iPhone only accepts eSIM activations, why is there a SIM card fee and what would you do with a physical SIM card.. unless they’re referring to an eSIM voucher you’d need to activate your plan with, but nothing is specified. Anyone know what’s up with this? Thanks 

764
B
5 months ago
F
FederalAuditorConnector
asked in Self Serve
SIM registration API error-message in self-serve "Oops! Something went wrong. Please try again."

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message:  “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do.  Can anyone help?

1196
F
6 months ago
BluWolfy
BluWolfyAmbassador
asked in Self Serve
Internet Moving to new address.

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

1091
Allan M
6 months ago
Catherine McLeod
Catherine McLeodBeginner
asked in Self Serve
Incorrect Birthdate

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

352
Flo Koodo
6 months ago
X
xellotConnector
asked in Self Serve
Still haven't received an activation date?

I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?

2947
M
6 months ago
L
Leo1Beginner
asked in Self Serve
Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

581
Sophia
6 months ago
N
nmoss07Member
asked in Self Serve
Self Serve registration stuck on partially completed?

Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.

565
Flo Koodo
7 months ago
W
WhattheHeckBeginner
asked in Self Serve
Add on

$4.00 Unlimited AIR Mins added to my bill.  I did not add this myself.  I have removed to reflect on next bill but I would like a credit.  Impossible to find in Self Serve. 

452
Flo Koodo
7 months ago
V
Val77600Beginner
asked in Self Serve
Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea? 

1253
Dinh
7 months ago
A
AlanPBeginner
asked in Self Serve
Shouldn’t Koodo make sure their software works

Trying to take 2 phones off seasonal plans. Asks me to take off seasonal hold. Do that. Bunch of plans show up so I can select one . Do that then it just shows 3 dots fading in and out. Both accounts do that. Really frustrating to have a self serve system that makes it very difficult to contact someone to fix their software problem   Don’t know what to do is there a phone number or email where I can call someone to fix their problem. 

342
Sophia
7 months ago
Y
YShConnector
asked in Self Serve
activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments  - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

15010
M
7 months ago
K
KaitlanBeginner
asked in Self Serve
Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

502
D
7 months ago
C
ChocoboConnector
asked in Self Serve
Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

758
C
7 months ago
J
JeremylezonBeginner
asked in Self Serve
Home Internet Ordered, not installed and cant cancel online

Someone please help, I ordered home internet, have decided against installing it. Have not have an installer to activate outside. Received my modem and cannot cancel in self serve because it doesn’t show anywhere under subscriptions to cancel 

1235
Bernard Koodo
8 months ago
J
JK27Beginner
asked in Self Serve
Getting a new phone and changing SIM card types

Hi, I am thinking of getting a new phone since my old one is getting to the point where it’s not functioning really that well anymore. I have a micro SIM card with my phone number on it, and I’ve read that the majority of new phones use nano SIM cards. My question is if I order a new phone from the Koodo online shop, will I have to change my phone number to upgrade to a nano SIM card? Thank you.

1792
J
8 months ago
A
AbdulaiBeginner
asked in Self Serve
not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

465
Flo Koodo
8 months ago
S
SGSG4217Beginner
asked in Self Serve
Transferring residential landline number to Koodo cell phone

Hello, I am helping a family member get their first cell phone. The plan is to purchase a phone outright (from Koodo) and then go on a koodo month to month plan. They are not existing koodo members. They requested to keep their current phone number (landline, not with koodo) but transfer it to their new cell phone. Based on what I could find on the website this is something that an be done. Does anyone have experience with this and can explain the process to me so I can prepare my family member to do it? (Assuming it’s not something I can do on their behalf?). Any advice is appreciated. 

2771
G
8 months ago
A
Alexander von WesterholtBeginner
asked in Self Serve
already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo... 

2611
Flo Koodo
8 months ago
K
K102Organizer
asked in Self Serve
Koodo Prime and Streaming+ Billing

Good day to all,I have an existing Koodo Prime membership billed through Koodo. Now have signed up for Stream+. It seems I have been double billed as initial sign up payment has gone through for Stream and have been billed Amazon 9.99 through Koodo on my bill. Noticed Prime is not activated but Disney/Netflix is. If I try and activate it goes to Amazon stating Im already a member. How does this work do I have to remove Prime as an add on?  

1391
Dinh
8 months ago
M
MVDConnector
asked in Self Serve
Unable to send or recieve texts after switching to Koodo

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

887
Dinh
8 months ago
S
staceysmdBeginner
asked in Self Serve
No Subscriptions Tab to Manage Stream+

I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.

1955
Flo Koodo
8 months ago
D
DanQuixoteRockstar
asked in Self Serve
Mobile data stopped working

My data stopped working suddenly today around 6:30pm while I was using it. The Koodo chatbot had me create a new APN. It was exactly the same as the one in the link below, except the MMSC didn’t have “koodo/” in it. That one didn’t work. I then looked up help on the website. I now have a new one with the exact settings specified below (same as the APN settings I’d been using successfully for so many months until today).https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=undefinedAfter several restarts, including removing and reinserting my SIM my once, I still have no data. I have tried all three APN’s - my original one, the Koodo chatbot one, and the one per the link above, and none work.For all of them, the following fields are all “Not set”: Proxy; Port; Username; Password; Server. Do any of these fields need a value as well?My bills are all paid up, and I’m at 2.6 / 20 GB in my data usage, on my $39/mo for 20 GB plan. Any i

6316
D
9 months ago
T
TwattonConnector
asked in Self Serve
Short code sms

Hi everyone,Most customers on facebook and any meta sites experinced a wide outage of the apps. I have been unable to log into anything since 9AM EST. That being said, I  have requested multipe codes to reset accounts to log back in,knowing my password and such. Does anyone else not receive  short code SMS  to their phones or is this just an isolated incident on my part?Thanks!

1276
T
9 months ago
O
Oldtimer2024Beginner
asked in Self Serve
how to reset eSim

I have screwed up transferring to new iPhone, find myself unable access phone service. Because I did reset and lost eSIM and card was deactivated.Any way of resetting a eSIM if not how to QR code for my current phone number.

2701
D
9 months ago

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