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Self Serve

All discussions about Koodo Self Serve.

477 Topics
1,798 Replies

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477 Topics

WhattheHeckBeginner

$4.00 Unlimited AIR Mins added to my bill. I did not add this myself. I have removed to reflect on next bill but I would like a credit. Impossible to find in Self Serve.

452

8 months ago

Val77600Beginner

asked in Self Serve

Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea?

1503

8 months ago

AlanPBeginner

asked in Self Serve

Shouldn’t Koodo make sure their software works

Trying to take 2 phones off seasonal plans. Asks me to take off seasonal hold. Do that. Bunch of plans show up so I can select one . Do that then it just shows 3 dots fading in and out. Both accounts do that. Really frustrating to have a self serve system that makes it very difficult to contact someone to fix their software problem Don’t know what to do is there a phone number or email where I can call someone to fix their problem.

342

8 months ago

YShConnector

asked in Self Serve

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

16810

8 months ago

KaitlanBeginner

asked in Self Serve

Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

522

8 months ago

ChocoboConnector

asked in Self Serve

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

808

8 months ago

JeremylezonBeginner

asked in Self Serve

Home Internet Ordered, not installed and cant cancel online

Someone please help, I ordered home internet, have decided against installing it. Have not have an installer to activate outside. Received my modem and cannot cancel in self serve because it doesn’t show anywhere under subscriptions to cancel

1325

9 months ago

JK27Beginner

asked in Self Serve

Getting a new phone and changing SIM card types

Hi, I am thinking of getting a new phone since my old one is getting to the point where it’s not functioning really that well anymore. I have a micro SIM card with my phone number on it, and I’ve read that the majority of new phones use nano SIM cards. My question is if I order a new phone from the Koodo online shop, will I have to change my phone number to upgrade to a nano SIM card? Thank you.

2022

9 months ago

AbdulaiBeginner

asked in Self Serve

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

495

9 months ago

SGSG4217Beginner

asked in Self Serve

Transferring residential landline number to Koodo cell phone

Hello, I am helping a family member get their first cell phone. The plan is to purchase a phone outright (from Koodo) and then go on a koodo month to month plan. They are not existing koodo members. They requested to keep their current phone number (landline, not with koodo) but transfer it to their new cell phone. Based on what I could find on the website this is something that an be done. Does anyone have experience with this and can explain the process to me so I can prepare my family member to do it? (Assuming it’s not something I can do on their behalf?). Any advice is appreciated.

3261

9 months ago

Alexander von WesterholtBeginner

asked in Self Serve

already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo...

3121

9 months ago

K102Organizer

asked in Self Serve

Koodo Prime and Streaming+ Billing

Good day to all,I have an existing Koodo Prime membership billed through Koodo. Now have signed up for Stream+. It seems I have been double billed as initial sign up payment has gone through for Stream and have been billed Amazon 9.99 through Koodo on my bill. Noticed Prime is not activated but Disney/Netflix is. If I try and activate it goes to Amazon stating Im already a member. How does this work do I have to remove Prime as an add on?

1521

9 months ago

MVDConnector

asked in Self Serve

Unable to send or recieve texts after switching to Koodo

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

957

9 months ago

staceysmdBeginner

asked in Self Serve

No Subscriptions Tab to Manage Stream+

I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.

2025

9 months ago

DanQuixoteRockstar

asked in Self Serve

Mobile data stopped working

My data stopped working suddenly today around 6:30pm while I was using it. The Koodo chatbot had me create a new APN. It was exactly the same as the one in the link below, except the MMSC didn’t have “koodo/” in it. That one didn’t work. I then looked up help on the website. I now have a new one with the exact settings specified below (same as the APN settings I’d been using successfully for so many months until today).https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=undefinedAfter several restarts, including removing and reinserting my SIM my once, I still have no data. I have tried all three APN’s - my original one, the Koodo chatbot one, and the one per the link above, and none work.For all of them, the following fields are all “Not set”: Proxy; Port; Username; Password; Server. Do any of these fields need a value as well?My bills are all paid up, and I’m at 2.6 / 20 GB in my data usage, on my $39/mo for 20 GB plan. Any i

TwattonConnector

Hi everyone,Most customers on facebook and any meta sites experinced a wide outage of the apps. I have been unable to log into anything since 9AM EST. That being said, I have requested multipe codes to reset accounts to log back in,knowing my password and such. Does anyone else not receive short code SMS to their phones or is this just an isolated incident on my part?Thanks!

Oldtimer2024Beginner

I have screwed up transferring to new iPhone, find myself unable access phone service. Because I did reset and lost eSIM and card was deactivated.Any way of resetting a eSIM if not how to QR code for my current phone number.

3141

10 months ago

Claudia007Beginner

asked in Self Serve

i cant figure out how to change my number

I've tried over an over but i can not figure it out.

2831

10 months ago

DerekCheungSAConnector

asked in Self Serve

Text messaging does not work

I switched to Koodo on Sat and have not been able to get text message to work. I looked at all the posts in this forum related to this topic, and I used the Koodo Assist and asked for call back. I tried the call back 5 times and was never called back. I’m ready to switch to another carrier. This is such a bad experience.

3267

11 months ago

ThaninCoach

asked in Self Serve

Self Serve is unavailable….

Hello, I have experienced this issue for a week, unable to access and manage my stuff 😞Can the rep reset my self serve file or fixing something ? Thanks.

mattmann2233Beginner

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days

891

11 months ago

l_tivConnector

asked in Self Serve

self serve not working

I cannot log into my self serve. I keep getting the ice cream page saying try again. I've tried on 3 separate devices and its been like 2 weeks. whats happening?

epamBeginner

When I go onto the self serve page to pay for my bill I get a page that says error try again later. Ive tried logging on and using other devices but I get the same thing each time. This has been ongoing for a week now. Is anyone else having this isssue?

1654

11 months ago

UncleSkylarOrganizer

asked in Self Serve

Unit number not available on internet set up process

Going through the set up process to try the internet service; its found the building but doesnt recognize theres a Unit A and Unit B.

12811

11 months ago

sjpark8478Advisor

asked in Self Serve

hoe can I apply 'pick your perk'

922

11 months ago

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