All discussions about Koodo Self Serve.
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phone number and postal code don’t match, trying to setup stream + i dont use any other service and when i try to setup at ticket the phone number box keeps inputting the wrong number
Hello. I have arrived in Barcelona and wish to enable Easy Roam to use my Koodo data and SMS. I don't want to pay additional roaming charges. My account says international Easy Roam is enabled. My top level Network and Internet page lists Koodo as my provider. Clicking on the Koodo name shows the configuration as shown in this attachment. FYI the settings are Show Mobile Network ON. Mobile Data OFF. Roaming OFF. Is this correct and if not, please indicate required changes. Many thanks. (I find the precise instructions confusing.)
Joined Koodo 6 days ago. Received my email with the link to register for Self Serve. When I click the link it says “This service is unavailable right now. Please try again later.” Also, tried to register via the digital assistant, but get stuck after clicking “Finish Registration.” It just says “Hang on a sec” forever. I went back to the kiosk where I initially set up my plan. They were unable to figure out what was wrong and booked me a call back. The next day, I talked to a Koodo rep on the phone. They were also unable to figure out what was wrong. They said they would leave a “note” for someone to look at it. 3 days later, I haven’t heard anything (except a reminder email to register for Self Serve). I booked another call back, but thought I’d try here in the mean time.
It wont let me register on the self service, I just got my phone. Also I they gave me is long distance for where I live?! I wanted to port my number and keep my old number how can I do that if I cant register??
Hi all,When trying to cancel my home internet subscription, the webpage gets caught in a loop and keeps asking me the same question over every time I confirm that I want to cancel my subscription. I did follow the advice of the chat function to clear my cache and restart my browser, and I did try with both Chrome and Microsoft Edge on two different computers and on my cell phone with the exact same result. Can someone help me resolve this issue? Apparently, the service can only be cancelled online.
I have not used my phone but am getting daily roaming charges, and I am unable to turn it off in Self Serve... it sends me a popup message to contact Customer Service.. which is really hard to do. I am out of the country where the 800 number does not work, even using the Mexican translated 800 numbers. I have tried the Facebook page and left a number of messages with no reply. I have brought my phone here several times to monitor incoming texts and get OTPs…. this is the first time that I have had this issue.I would really appreciate some assistance regarding to get the Easy Roam removed, along with the daily $16 charges, and information on a local Canadian number that i can call, or a way to get access to customer service.Thank you!
I’ve been registering for Self Serve through Koodo Assist. I reached the end of the process and clicked “finish registration”, which took me to a blank page that says “Hang on a sec...” and nothing ever loads beyond that point. Help would be greatly appreciated!
When I click “Finish Registration” it opens a new window, which just gets stuck loading saying “Hang on a sec..” and never finishes loading.
I have purchased Steam + Basic and was able only to activate Netflix. Whn i press Activate subscription for other services, the link brings me to Koodo subscriptions that shows error "Sorry, your subscriptions list is not available at this time. Please try again or check back later." How can I fix that and activate the services?
When going to self service i see an advertisement for the pixel 8 but when trying to order i cannot get it ordered, while my partner was able to get it (same subscription)
I logged into Self serve today to look at my usage and plans, but both my lines are no where to be seen. I’ve tried logging in incoginto mode, different browser, but same result. Is this a Koodo issue ?
I’m ve arrived home to find out that my internet is. Or longer connected. I’ve unplugged and replugges the power source but still no connection. What do I do now?
Hi I’m trying to figure out if u guys offer home internet? In Benoits cove
I moved abroad almost a month ago and need to cancel my services - can someone do this for me please?
In my kodoo service page :Transaction History,it shows as below, but I did not do anything to change it and the worst thing is I can NOT dial out and receive calls at all for now !! what can I do ?October 30 Rate plan change Rate plan $29 50GB UL Can Min SFD (4G Speed) Effective July 21, 2024
I have subscribed stream+ and was able to activate Netflix and prime subscriptions. But when trying to activate disney+, the ‘activate now’ page is skipping to the normal disney+ payment page.
I am billed well over my rate plan for 2 months now. The Koodo sign in wouldn’t take my contact number which made it difficult to contact CSR. I have a Koodo account but my mobile plan doesn’t show. only my internet plan does. How can I resolve my billing discrepancy? Who should I talk with regarding my bill?
I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?
Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you
Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.
I’d like to pay off my tab balance using a credit card instead of having it on my next bill. How can I do that ?
I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off?
I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance!
I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks
