All discussions about Koodo Self Serve.
- 625 Topics
- 2,448 Replies
Login to Self Serve error: "The requested URL was rejected. Please consult with your administrator."
This error message is occurring whenever I try to access the login page for Self Serve. It occurs for multiple browsers and devices, even after deleting cookies.I see a post from 3 months ago about this error, but nothing recent.
"The requested URL was rejected, please consult with your administrator" when trying to sign in.
The requested URL was rejected. Please consult with your administrator.Your support ID is: 8980498225877824866 This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.
Your email address must be active for 48 hours. To continue, please choose the text option.
I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card.
Unable to update billing address
I am trying to purchase a new phone/ plan and have been unable to update my billing address. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. I have tried for several days with the same result. I am trying to get a phone that's on promotion so hopefully I can get the issue resolved asap.Thanks for any and all help!
Cannot change billing address
Hello, trying to order a new phone but I had to change my address via billing and it just will not save. I have tried different browsers. Google tells me that this is a chronic issue. How can I get this fixed? I did schedule a call back for this evening but this seems a bit ridiculous.
Error message when trying to login to prepaid account
Hi,I can’t login to my Prepaid account right now.I know my email and password works because I logged in about a month ago. Now when I try to login - I get an error message after typing in my password:“error binding from request payload”.So thinking that it’s a password issue - I am able to change to a new password. I login with the new password and get the same error.What can I do now? How can I contact them directly in real time? Thanks. Michael
CANT CHANGE PLAN! Keeps giving some perk error and tells me to try again in an hour.. ALL DAY
This is kinda ridiculous.. Are you guys trying to force me to call it in so i pay fee’s? I want to switch my plan to something else, and I literally can’t because the website is broken on every platform I’ve tried to do this on, and from what I see, this isn’t the only instance of this. WTH is going on?
Incomplete number transfer
I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?
online ordering - Credit card billing address
Hi, I would like to order the promotion plan 20G for $39 to use it when I return to Canada in early June. I have been away from Canada for 10+ years (i used Koodo before), and now, I do not have any credit card issued in Canada. However, I have a credit card issued in the USA, and I tried to place an order with that card, but it failed as the credit card billing address does not match.Please advise me to place an order without matching the billing address. I will, of course, replace the credit card that would match with the address, but it will have to be in July. Thank you.
No account activation email received
So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email. Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue.
Trying to register for self serve
I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store?
no account number wrong postal code
I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this?
Koodo sent an email saying they LOCKED my account due to weak password - where are password rules?
Got an email a few hours ago saying Koodo LOCKED my account due to weak password“In our continued effort to make your experience with Koodo safe & secure, we identified that your password does not meet our security standards. To ensure your security is protected, you will need to reset your password before you can access your account.”I had a password that was 20 characters, upper and lower case plus numbers. But I guess (and I have to guess because of course I can find NO PASSWORD rules anywhere ) that’s not sufficient?? Is a special character required? A symbol? 30 char length? If Koodo knows they are not sharing, apparently.when I try to use FORGOT password to reset, NO EMAIL ever arrives to do the resetting.And when I access the ASSIST I’m told - next callback is tomorrow.So in short,Koodo axed my password as it was too weak at 20 chars with upper, lower, numbers gave no hints as to what a robust password should be, their reset function is borked and will not send an email for
Callback - how does one determine the TIME ZONE for the call?
Anyone know how to determine the callback TIME ZONE? If it says 9am. I am to assume it factored in my area code? Or is it like TD Bank and all appointments are in the time zone of the caller?Maybe this info is hidden somewhere in the self-serve info. Like a really tragic easter egg hunt...
I’ve been locked out of my account with no way of logging in with the “forgot password” feature. Koodo has sent me an email that they unliked an additional account from my current username. I’m unsure what this means and have not prompted them to unlink anything. Appreciate your help!
Constant issues with self serve bill payment
I have tried for about 2 weeks now on multiple different browsers and on mobile. When I try to pay my bill through self serve it says: This service is unavailable right now.Please refresh or try again in an hour.If you still experience problems next time, please go to Koodo Assist and enter #AssistSS to schedule a callback.OTP_500_undefined Getting really frustrated as the bill is due soon and on multiple attempts this is not working. Of course koodo offers no live chat or email, so getting assistance on this in any kind of timely manner when I can’t be on a phone at work is aggravating. Koodo you need to do better at providing more resources for your customers. Still no idea what the issue is, and need to pay my bill.
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