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Self Serve

All discussions about Koodo Self Serve.

  • 473 Topics
  • 1,799 Replies
473 Topics
C
ChocoboConnector
asked in Self Serve
Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

8
C
4 months ago
J
JeremylezonBeginner
asked in Self Serve
Home Internet Ordered, not installed and cant cancel online

Someone please help, I ordered home internet, have decided against installing it. Have not have an installer to activate outside. Received my modem and cannot cancel in self serve because it doesn’t show anywhere under subscriptions to cancel 

5
Bernard Koodo
4 months ago
J
JK27Beginner
asked in Self Serve
Getting a new phone and changing SIM card types

Hi, I am thinking of getting a new phone since my old one is getting to the point where it’s not functioning really that well anymore. I have a micro SIM card with my phone number on it, and I’ve read that the majority of new phones use nano SIM cards. My question is if I order a new phone from the Koodo online shop, will I have to change my phone number to upgrade to a nano SIM card? Thank you.

2
J
4 months ago
A
AbdulaiBeginner
asked in Self Serve
not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

5
Flo Koodo
4 months ago
S
SGSG4217Beginner
asked in Self Serve
Transferring residential landline number to Koodo cell phone

Hello, I am helping a family member get their first cell phone. The plan is to purchase a phone outright (from Koodo) and then go on a koodo month to month plan. They are not existing koodo members. They requested to keep their current phone number (landline, not with koodo) but transfer it to their new cell phone. Based on what I could find on the website this is something that an be done. Does anyone have experience with this and can explain the process to me so I can prepare my family member to do it? (Assuming it’s not something I can do on their behalf?). Any advice is appreciated. 

1
G
4 months ago
A
Alexander von WesterholtBeginner
asked in Self Serve
already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo... 

1
Flo Koodo
4 months ago
K
K102Organizer
asked in Self Serve
Koodo Prime and Streaming+ Billing

Good day to all,I have an existing Koodo Prime membership billed through Koodo. Now have signed up for Stream+. It seems I have been double billed as initial sign up payment has gone through for Stream and have been billed Amazon 9.99 through Koodo on my bill. Noticed Prime is not activated but Disney/Netflix is. If I try and activate it goes to Amazon stating Im already a member. How does this work do I have to remove Prime as an add on?  

1
Dinh
5 months ago
M
MVDConnector
asked in Self Serve
Unable to send or recieve texts after switching to Koodo

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

7
Dinh
5 months ago
S
staceysmdBeginner
asked in Self Serve
No Subscriptions Tab to Manage Stream+

I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.

5
Flo Koodo
5 months ago
D
DanQuixoteRockstar
asked in Self Serve
Mobile data stopped working

My data stopped working suddenly today around 6:30pm while I was using it. The Koodo chatbot had me create a new APN. It was exactly the same as the one in the link below, except the MMSC didn’t have “koodo/” in it. That one didn’t work. I then looked up help on the website. I now have a new one with the exact settings specified below (same as the APN settings I’d been using successfully for so many months until today).https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=undefinedAfter several restarts, including removing and reinserting my SIM my once, I still have no data. I have tried all three APN’s - my original one, the Koodo chatbot one, and the one per the link above, and none work.For all of them, the following fields are all “Not set”: Proxy; Port; Username; Password; Server. Do any of these fields need a value as well?My bills are all paid up, and I’m at 2.6 / 20 GB in my data usage, on my $39/mo for 20 GB plan. Any i

6
D
6 months ago
T
TwattonConnector
asked in Self Serve
Short code sms

Hi everyone,Most customers on facebook and any meta sites experinced a wide outage of the apps. I have been unable to log into anything since 9AM EST. That being said, I  have requested multipe codes to reset accounts to log back in,knowing my password and such. Does anyone else not receive  short code SMS  to their phones or is this just an isolated incident on my part?Thanks!

6
T
6 months ago
O
Oldtimer2024Beginner
asked in Self Serve
how to reset eSim

I have screwed up transferring to new iPhone, find myself unable access phone service. Because I did reset and lost eSIM and card was deactivated.Any way of resetting a eSIM if not how to QR code for my current phone number.

1
D
6 months ago
C
Claudia007Beginner
asked in Self Serve
i cant figure out how to change my number

I've tried over an over but i can not figure it out. 

1
D
6 months ago
D
DerekCheungSAConnector
asked in Self Serve
Text messaging does not work

I switched to Koodo on Sat and have not been able to get text message to work.  I looked at all the posts in this forum related to this topic, and I used the Koodo Assist and asked for call back.  I tried the call back 5 times and was never called back. I’m ready to switch to another carrier.  This is such a bad experience.

7
D
6 months ago
Thanin
ThaninCoach
asked in Self Serve
Self Serve is unavailable….

Hello, I have experienced this issue for a week, unable to access and manage my stuff 😞Can the rep reset my self serve file or fixing something ?  Thanks. 

13
Flo Koodo
7 months ago
M
mattmann2233Beginner
asked in Self Serve
changing my address

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days

1
Flo Koodo
7 months ago
L
l_tivConnector
asked in Self Serve
self serve not working

I cannot log into my self serve.  I keep getting the ice cream page saying try again.  I've tried on 3 separate devices and its been like 2 weeks.   whats happening?

3
Flo Koodo
7 months ago
E
epamBeginner
asked in Self Serve
Payment

When I go onto the self serve page to pay for my bill I get a page that says error try again later. Ive tried logging on and using other devices but I get the same thing each time. This has been ongoing for a week now. Is anyone else having this isssue?

4
M
7 months ago
U
UncleSkylarOrganizer
asked in Self Serve
Unit number not available on internet set up process

Going through the set up process to try the internet service; its found the building but doesnt recognize theres a Unit A and Unit B.

11
Bernard Koodo
7 months ago
S
sjpark8478Advisor
asked in Self Serve
hoe can I apply 'pick your perk'

- 

2
Bernard Koodo
7 months ago
M
Maya chirrrBeginner
posted in Self Serve
facetime

Hi i have a question if i do FaceTime call , does it show in the app who i called or the number?or how much time i was on a FaceTime call or not . i want to know what are the privacy terms of FaceTime usage in koodo app.

1
R
7 months ago
G
Gauthami SrinivasBeginner
asked in Self Serve
Immediate Assistance Required!!

Hello,  I called customer care a few minutes ago, requesting to stop services on the 2 numbers tagged to my account, however, it looks like she has cancelled the service to my number as well!  This is ridiculous, can you please help me rectify this??????My name is Gauthami Srinivas, and my phone number is *** *** **35, I can't even call customer care as my number is out of service.  I wanted to cancel the below numbers - *** *** **35  & *** *** **92 And the agent has cancelled service on my number which is *** *** **35 Please do something! Please call me at *** *** **35, this is an alternate number where you can reach out to me!

2
G
7 months ago
J
jamaruriBeginner
asked in Self Serve
Self Serve is down?

Every time I sign in  I only get “This service is unavailable right now. Please refresh or try again in an hourI used 3 different computers and my phone and got the same message. I been trying for 8 days.I set up a call back for today January 23 at 7pm and nobody call meWhat going on with koodo service?

1
Mayumi
7 months ago
B
blueberrypieBeginner
asked in Self Serve
Is it possible to portal an oline number over from Open Phone

I currently have an online number from Open Phone. Is it possible to port it over?

2
D
7 months ago
S
silverwings530Beginner
asked in Self Serve
Concerns Regarding Recent Service Issues and Plan Adjustment Options

I am writing to share some challenges I've been facing with my Koodo service recently.Firstly, when attempting to change my plan through self-service,I'm only seeing more expensive options. It seems like there might be an issue with the available options, and I want this website works the way it used to be: showing cheaper options as well without the needs of talking to agent.  I do not want to be charged for the extra fee. Secondly, my data was unexpectedly cut off before the payment due date. This happened to my other friends as well who makes autopayment.I'm unsure why this happened and would like your assistance in resolving the matter and restoring my data service.Lastly, I've noticed network issues in Richmond, impacting my experience.Any insights or solutions you can provide would be appreciated.

2
D
7 months ago

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