All discussions about Koodo Self Serve.
- 386 Topics
- 1,358 Replies
Hi, I am unable to register my koodo account and have not received my agreement confirmation email.I signed up for the 24month pixel 7 plan on Saturday via bestbuy mobile and the sales rep told me that I will be receiving a confirmation email with all my details which have yet to arrive.The sales rep also instructed me on how to port my number from my previous carrier to Koodo, but in order to do so requires me to create a Koodo account myself. However, when I try to register the activation code doesn’t seem to get sent to my email. I have tried couple of times now throughout last night and today and still have not received anything. I doubled-checked the email I entered as well as checking the spam/ junk folder but still no luck.Please help!
I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me
Hello! I’m new to Koodo as of a couple hours ago! I’m quite lost in terms of how to reach customer service, so I’m hoping someone can clarify or guide me as to where to go… or help with my questions.I signed up for the Black Friday promo 50GB for $45 and got the Pixel 6a at Best Buy. However, none of my paperwork states this price per month. It only says $65. I had an in-training staff help step up my agreement, so where can I check they did this correctly? In regard to porting, staff were getting errors and therefore gave me a random phone number. I’m trying to navigate the port-in link but after adding my previous provider details, it’s been loading for over an hour. What’s going on and what should I do? Thank you!
I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.)
Hello, Today I signed up for Koodo $45/50 plan and I was advised to do the port-out from Fido myself through Self serve by the rep as system was apparently slow over the weekend.About 2 hrs ago I started port out process from Fido and replied ‘Yes’ to the text to confirm.After that, I put the Koodo sim card into the phone but have not received any messages to confirm port-in.Should I try to wait a few more hours to see how it goes? On self serve, transfer status says complete.
I was locked out about 2 hours ago now and it still won’t let me try to log back in. I’ve deleted cookies and tried the useless live chat, they won’t schedule a call back until 2 days from now…impossible to get customer service on the phone right away! Any suggestions on how to deal with this?
I’ve been using the koodo chat for hours and asking to schedule a call back, and when i click on the schedule call back link and give it my number, it says “we are really busy now” something like that, and doesn’t actually schedule the call back or even provide me with timing options. How can I speak to an actual human on the phone please?
I got a new Koodo plan from Mobile Klinik.At the store, they told me that porting my existing number did not work and I will have to do it myself online.When I tried to port, I never got the confirmation SMS (and therefore could not reply to it)Now it tells me that the transfer is in progress even though I have not confirmed it.But what’s worse: my phone calls to my original number go to the old SIM, but SMS to that number go to the Koodo SIM, and since my phone has just one SIM slot, I cannot receive both!I could not reach support.How can this be fixed?
My son lost his phone a week or so ago, so i purchase a grade A refurb from koodo and suspended his phone using self serve. They were supposed to send a new sim with the phone, which they didn’t, so after numerous calls they told me they cannot send a sim out but to go buy one and they would reimburse. They also told me once i had the new sim, to put it in the phone and un suspend the phone and change the sim number. According to their site, the un suspending should take around 15 mins. Almost 24 hours later and it still displays that the phone is suspended and it won’t allow me to change the sim number. I had a call back scheduled for 10.30 today, at 11.10 i got the call, pressed 1 to speak to an agent and nothing. Phone just went quiet, i hung on for over 10 mins before hanging up, went to reschedule the call back and now its tomorrow at 11am. This company is so infuriating with the stupid call back system, would be much better to have an online chat feature. Is there a way to have
Hello, I ordered on Black Friday and had to cancel an original order in error. Placed the second and it's all good for the $45 plan and iPhone 11. Yesterday I called the ref because I wanted to be able to refer. My order has shipped yesterday but I have still not gotten the service agreement email or any information outside of calling. Anyway I set up self serve myself after they gave me my account number. But self serve is entirely black and reflects nothing. Does not show a plan or phone or order or anything. It does not even let me login here. Anyway when will I get my email? I called Friday and a rep approved my order and it has shipped and when I track it now it shows account activated even though I've yet to receive the billing agreement / self serve invitation in my email. It's not in junk either. I've been checking carefully and I'm sure the info is correct because I set it myself online and the order and shipment emails came through fine. I can give specific info if you li
Hi everyone, I am new to Koodo from Rogers, signed up online for a BYOD plan. The information after signing up is really lacking. I only received an email with my order number saying sim card was shipped with Canada Post. i have absolutely no idea what my account # is. I have no way of creating a self serve account without my account #. I cannot use my phone number as I have not received the SIM card yet and have not ported in, so my number is not activated yet. Scheduling a call back is an absolute joke. Any way of knowing how or when I can figure out my account number so I can create a self serve account? TIA
I changed my plan to get the bright Friday deal ($65 with $20 bill credit for 24 months).once I finalized the transaction, the bill credit disappeared but I went through with it assuming the bill credit will show up on the bill. Did the same with my moms line and it DID show up with bill credit on the final page. Can a Koodo representative please check my account that the bill credit has been applied for both numbers? If not can you help correct it?
I just transferred my operator to Koodoo today through the Google Pixel 6a offer at Best Buy. Unfortunately I have not received any email to activate my account and I am unable to register as it does not send the email to my email Id. I have tried through the assist option a thousand times but it's of no use. Neither am I receiving a call back.Please help to fix this, otherwise I am not able to access my account/self serve. I also want to know how soon can I transfer this to an eSim.
I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK? (When dealing with phone support)
Hello my father ported out from Koodo at the beginning of the month over to Public Mobile. Now I see there is a killer deal for 50gb/$45 + free iPhone 11.Is he able to port back to Koodo within the same month? Also how does that work if he still has an online profile presence, is he a new customer or existing? Need help on best way to proceed
The Koodo Assist just keeps leading me in circles. It tells me I need to speak to a rep to get what I want done but won’t let me schedule a call back at all. What will it take to speak to a rep so I can get my new account linked to my old Self Serve Account? It won’t allow to register a new one with a new account because the email already exists! There’s practically a complete lack of customer service.
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